Utility Point to Cease Trading

Spies

Just had an email from EDF:

Great news – we've started to set up Utility Point customers on our system. Please bear with us as this will take a number of weeks. In the meantime, you can count on EDF to provide the energy you need. Everything's in hand and there’s nothing you need to do.

Here’s a quick recap of what’s happened so far:

✔	EDF started supplying your energy on 18 September.
✔	You’re on our Welcome Variable tariff. Your prices are matched to Standard (Variable) and are guaranteed through this winter. You can find your prices here – enter your postcode and tariff name (Welcome Variable) then press enter.
✔	Please don’t cancel your Direct Debit, it’ll be transferred to your new EDF account.

 

✔	Once your account is set up, we’ll work with Utility Point's administrators to generate your final closing account statement and transfer this balance to your EDF account.

Inigo_Montoya

My email was different (see below) - the email confirms the EDF tariff starts from september 18th - a poster on here had apparently been told (incorrectly) over the phone that the UP tariff would continue until account transfer

Update for Utility Point customers who've chosen another supplier

After Utility Point stopped trading, Ofgem (the industry regulator) chose EDF to take responsibility for their customers on 18 September – even those who didn't want to stay with us. It looks like you've decided to switch supplier so we wanted to reassure you that you'll get any money owed to you, and there’s nothing you need to do now. What happens next? We'll work with Utility Point to generate your final closing account balance which they will send to you.

If you left before 18 September Your final closing account statement will show: charges from Utility Point up to the date you joined another supplier. If you left after 18 September Your final closing account statement will show: charges from Utility Point up to 18 September; then charges from EDF up to the date you joined your new supplier.

You'll be paid any money owed to you If you're owed any money it'll be refunded to you by cheque. This will take some time, so thanks for bearing with us. Need a bit more information? We realise it's an unsettling time, you'll find the latest support and information on our FAQs page, which we update regularly.

t0rt0ise

I just got the 'you've already left' email too which is reassuring as I heard nothing from them about leaving unlike British Gas, my other supplier, who sent a 'sorry you're leaving' email. Now just to sit back and wait for final bills and a refund.

Doc_N

t0rt0ise said:

I just got the 'you've already left' email too which is reassuring as I heard nothing from them about leaving unlike British Gas, my other supplier, who sent a 'sorry you're leaving' email. Now just to sit back and wait for final bills and a refund.

Same here, and it’s just a don’t bother us, we’ll pay up eventually email. 

One thing this fiasco has taught me is to avoid EDF like the plague in future. Another is that each complaint to the Energy Ombudsman costs EDF in the order of £500, plus the cost in terms of time and reputation. Whether it results in speedier payment and/or compensation or not doesn’t matter that much, but it will at least have a cost to EDF.

[Deleted User]

@Inigo_Montoya Green Supplier customers could do with something similar from Shell Energy. Apart from this bit

This will take some time, so thanks for bearing with us.

That sounds a bit too much like Captain Oates for my liking...

And 'You need to do nothing' really means 'Here's hoping you forget all about it'. Too cynical? 

Inigo_Montoya

Deleted_User said:

@Inigo_Montoya Green Supplier customers could do with something similar from Shell Energy. Apart from this bit

This will take some time, so thanks for bearing with us.

That sounds a bit too much like Captain Oates for my liking...

And 'You need to do nothing' really means 'Here's hoping you forget all about it'. Too cynical? 

*Personally* I am not to worried if they take a long time because for every direct debit that continues to be paid into my UP account I get 2% cashback from santander which is more than the yearly interest on any UK savings account/bond 

However I do understand that for some people money is much tighter

chris_mse

Spies said:

Just had an email from EDF:

Great news – we've started to set up Utility Point customers on our system. Please bear with us as this will take a number of weeks. In the meantime, you can count on EDF to provide the energy you need. Everything's in hand and there’s nothing you need to do.

Here’s a quick recap of what’s happened so far:

✔	EDF started supplying your energy on 18 September.
✔	You’re on our Welcome Variable tariff. Your prices are matched to Standard (Variable) and are guaranteed through this winter. You can find your prices here – enter your postcode and tariff name (Welcome Variable) then press enter.
✔	Please don’t cancel your Direct Debit, it’ll be transferred to your new EDF account.

 

✔	Once your account is set up, we’ll work with Utility Point's administrators to generate your final closing account statement and transfer this balance to your EDF account.

I got that same email from EDF on 20/10/21 and have heard nothing since. We where over £300 in credit in September. the UP tariff was expensive in the summer (£100) and cheap (£50) in the winter. The UP site is showing us as now £400 in credit!!

How long will it take EDF to properly onboard us?

We are meant to await onboarding to the SOL before we switch, I appreciate the EDF SVR tariff is currently the cheapest, but in September I could have switched to a much cheaper supplier, saving more now than the £300 UP had owed us.

I'm obviously keen to switch away from EDF once the prices come down.

EDF should have refunded credits by now, its a disgrace they are keeping us in limbo.

Doc_N

chris_mse said:

Spies said:

Just had an email from EDF:

Great news – we've started to set up Utility Point customers on our system. Please bear with us as this will take a number of weeks. In the meantime, you can count on EDF to provide the energy you need. Everything's in hand and there’s nothing you need to do.

Here’s a quick recap of what’s happened so far:

✔	EDF started supplying your energy on 18 September.
✔	You’re on our Welcome Variable tariff. Your prices are matched to Standard (Variable) and are guaranteed through this winter. You can find your prices here – enter your postcode and tariff name (Welcome Variable) then press enter.
✔	Please don’t cancel your Direct Debit, it’ll be transferred to your new EDF account.

 

✔	Once your account is set up, we’ll work with Utility Point's administrators to generate your final closing account statement and transfer this balance to your EDF account.

I got that same email from EDF on 20/10/21 and have heard nothing since. We where over £300 in credit in September. the UP tariff was expensive in the summer (£100) and cheap (£50) in the winter. The UP site is showing us as now £400 in credit!!

How long will it take EDF to properly onboard us?

We are meant to await onboarding to the SOL before we switch, I appreciate the EDF SVR tariff is currently the cheapest, but in September I could have switched to a much cheaper supplier, saving more now than the £300 UP had owed us.

I'm obviously keen to switch away from EDF once the prices come down.

EDF should have refunded credits by now, its a disgrace they are keeping us in limbo.

They show no sign of paying up any time soon - why would they? 

Asked to provide evidence of Utility Point overpayment and copy of last bill so that they could repay. That was provided, but despite that they’re still refusing. Ombudsman now.

Curiousgirl1

It can take months to set up all the accounts from UP to EDF’s system. It is not the quick & easy process you all seem to think it is. Good luck with the ombudsman considering they won’t be interested due to it being SoLR transfer. 

Doc_N

Curiousgirl1 said:

It can take months to set up all the accounts from UP to EDF’s system. It is not the quick & easy process you all seem to think it is. Good luck with the ombudsman considering they won’t be interested due to it being SoLR transfer. 

The Energy Ombudsman has an oversight of the entire industry.  These transfers get no exemption.