Chase UK discussion

kuepper

masonic said:

As for compensation for distress and inconvenience, what was the actual impact? Were you trying to move savings from one account to another to benefit from a better interest rate and were delayed from doing so? If so, it would probably fall into the "under £100" band used by the FOS when calculating awards.

Well I was at my wit's end about the 3rd payment which took over 2.5 days at the time when they were talking about 3-5 weeks to open new accounts and when they didn't either respond to multiple messages or promised to phone me but didn't and it was only resolved by a final phone call from me to them. Yes I was transferring to a higher interest rate but that would only  be a few £

swaledale_one

returnofghandi said:

masonic said:

More likely explanation is it is the delayed reporting of an earlier transaction. @returnofghandi have you spent any money in Tesco recently?

I keep a record of all transactions for the current month but going by my Tesco clubcard account I found the a transaction was made on 30 May for the amount! What a palaver!!  I then dug out old receipts in the shredder queue and found the actual receipt! I can't get used to this Slow Banking stuff! 😡

Tesco and a few other retailers have delayed banking but it seems using your card through Google pay makes it come out instantly.

Daliah

swaledale_one said:

returnofghandi said:

masonic said:

More likely explanation is it is the delayed reporting of an earlier transaction. @returnofghandi have you spent any money in Tesco recently?

I keep a record of all transactions for the current month but going by my Tesco clubcard account I found the a transaction was made on 30 May for the amount! What a palaver!!  I then dug out old receipts in the shredder queue and found the actual receipt! I can't get used to this Slow Banking stuff! 😡

Tesco and a few other retailers have delayed banking but it seems using your card through Google pay makes it come out instantly.

weird though that only Chase customers have reported the issue

returnofghandi

Daliah said:

swaledale_one said:

returnofghandi said:

masonic said:

More likely explanation is it is the delayed reporting of an earlier transaction. @returnofghandi have you spent any money in Tesco recently?

I keep a record of all transactions for the current month but going by my Tesco clubcard account I found the a transaction was made on 30 May for the amount! What a palaver!!  I then dug out old receipts in the shredder queue and found the actual receipt! I can't get used to this Slow Banking stuff! 😡

Tesco and a few other retailers have delayed banking but it seems using your card through Google pay makes it come out instantly.

weird though that only Chase customers have reported the issue

It's also weird that I shop at Tesco almost daily, that a 'delayed' transaction has only ever happened once and only with Chase 🤔.

wiseonesomeofthetime

I feel like I should go visit Tesco and try this out as Airtime Rewards have kindly added it as a cashback option, even though I never shop there, as furthest supermarket from my house. 

dcs34

returnofghandi said:

Daliah said:

swaledale_one said:

returnofghandi said:

masonic said:

More likely explanation is it is the delayed reporting of an earlier transaction. @returnofghandi have you spent any money in Tesco recently?

I keep a record of all transactions for the current month but going by my Tesco clubcard account I found the a transaction was made on 30 May for the amount! What a palaver!!  I then dug out old receipts in the shredder queue and found the actual receipt! I can't get used to this Slow Banking stuff! 😡

Tesco and a few other retailers have delayed banking but it seems using your card through Google pay makes it come out instantly.

weird though that only Chase customers have reported the issue

It's also weird that I shop at Tesco almost daily, that a 'delayed' transaction has only ever happened once and only with Chase 🤔.

I had the same issue with Tesco / Chase recently. What it did mean is all my round-ups were doubled, as they appeared on the date of the original transaction, and then again the date the transaction appeared on the app a few days later along with the cashback.

kuepper

kuepper said:

masonic said:

As for compensation for distress and inconvenience, what was the actual impact? Were you trying to move savings from one account to another to benefit from a better interest rate and were delayed from doing so? If so, it would probably fall into the "under £100" band used by the FOS when calculating awards.

Well I was at my wit's end about the 3rd payment which took over 2.5 days at the time when they were talking about 3-5 weeks to open new accounts and when they didn't either respond to multiple messages or promised to phone me but didn't and it was only resolved by a final phone call from me to them. Yes I was transferring to a higher interest rate but that would only  be a few £

Outcome is I was paid £50 compensation 

masonic

kuepper said:

kuepper said:

masonic said:

As for compensation for distress and inconvenience, what was the actual impact? Were you trying to move savings from one account to another to benefit from a better interest rate and were delayed from doing so? If so, it would probably fall into the "under £100" band used by the FOS when calculating awards.

Well I was at my wit's end about the 3rd payment which took over 2.5 days at the time when they were talking about 3-5 weeks to open new accounts and when they didn't either respond to multiple messages or promised to phone me but didn't and it was only resolved by a final phone call from me to them. Yes I was transferring to a higher interest rate but that would only  be a few £

Outcome is I was paid £50 compensation 

Seems reasonable.

chris112

I assume you wouldn't be able to but has anyone been able to deposit cash (through a different retail bank)  into their Chase current account?

Daliah

chris112 said:

I assume you wouldn't be able to but has anyone been able to deposit cash (through a different retail bank)  into their Chase current account?

Cash cannot be deposited into your Chase account(s). If you have another bank account which allows cash deposits, you can make a normal bank transfer once you have made your deposit. Chase will not know, or care, that you deposited the money as cash.

Similar applies to cheques.