Chase UK discussion

Daliah

Brokenlynx said:

I see that this thread has gone on for a while. 

I'm having a problem mentioned on page 15 where I'm unable to open account and receive a message that says "We can't open an account for you, thanks for your interest". 

Does anyone know how to clear this message, or open an account via an alternative means? 

Have you checked your credit files for any issues, and whether you have a CIFAS marker?

xlnc99

30 mins for a faster payment - this is ridiculous 

RG2015

xlnc99 said:

30 mins for a faster payment - this is ridiculous 

Chase were experiencing problems earlier today.

Every FP I have done has been instantaneous.

 https://chaseuk.statuspage.io/history

k_man

xlnc99 said:

30 mins for a faster payment - this is ridiculous 

Ridiculous?

https://www.fasterpayments.org.uk/faqs

How long do Faster Payments take?

Provided the sending and receiving bank/building society are Direct Participants of Faster Payments, payments are usually available almost immediately, although they can sometimes take up to two hours. 

soulsaver

k_man said:

xlnc99 said:

30 mins for a faster payment - this is ridiculous 

Ridiculous?

https://www.fasterpayments.org.uk/faqs

How long do Faster Payments take?

Provided the sending and receiving bank/building society are Direct Participants of Faster Payments, payments are usually available almost immediately, although they can sometimes take up to two hours. 

More to the point, from the same link:
"As a minimum, all financial institutions in the UK must abide by the Payment Services Directive (PSD) - this states that any payments made by mobile, internet or phone banking (including standing orders) must arrive by the end of the following business day at the latest. "

xlnc99

In my experience faster payments arrive within the same minute

eskbanker

xlnc99 said:

In my experience faster payments arrive within the same minute

....and hence the word 'usually' in the quote:

Provided the sending and receiving bank/building society are Direct Participants of Faster Payments, payments are usually available almost immediately, although they can sometimes take up to two hours.

That still doesn't make it 'ridiculous' if they're sometimes not immediate....

xlnc99

Well like i said ive never experienced anything over 1 minute
Usually its around 10 seconds

So 30 minutes in my book is ridiculous in this day and age unless its a big sum

Daliah

xlnc99 said:

Well like i said ive never experienced anything over 1 minute
Usually its around 10 seconds

So 30 minutes in my book is ridiculous in this day and age unless its a big sum

I recommend you prepare yourself for other ‘ridiculous’ happenings, as they can, and do, happen with any bank.

northwalesd

When I first started using Chase/, FPI used to take several minutes, though usually not more than about 5. I'd sympathise with Chase, but I took a look at the change notes when one of the app updates was downloading/installing to see what changes were included. In that update they did say they were making things faster, so that things like FPI would appear almost instantaneous, and to be fair to them until yesterday it had. I was caught out yesterday, I know it was totally my own fault as I should have checked the funds had landed (or at least noticed I hadn't received a 'funds have landed in your account' notification) before tyring to pay using my Chase card (through Google pay). I'd been extolling the benefits of paying using technology to the merchant too, then could understand why my payment was being declined. It dawned on me at the third attempt, when I'd abandoned Google pay for the physical card and that too failed.

To rub salt into the wound it was several hours later that I started receiving notifications that the payment hadn't been made due to insufficient funds, and although only making three attempots before I switched to my Barclaycard I definitely got more than three notifications.

My payment in took around 45 minutes. It would be interesting to know what the issues were (I did notice that it also said in the app that rewards could not be viewed but were being tracked in the background) but of course we'll never find out.