Balance transfer misdirected to another account £4k - please help

p3ncilsharpener

sarahern said:

Allegedly my error. Still no evidence of this. I think we have established pencilsharpener is v pro banks! Thank you anyway for your continued input. Lots of people trying to help. 

I'm not "pro bank."  I just don't think that people or companies should be footing the bill for other people's mistakes.

I've already said I feel bad for you, but as per the Ombudsman decisions that have been posted, the Ombudsman believes that when the customer makes the error, the bank shouldn't be the ones to pay, and I wholeheartedly agree with this.

If the bank erred and sent it to a different account than the one you stipulated, would you think it fair if they said "Tough luck, suck it up?" Of course you wouldn't, because it would be entirely unfair for you to foot the bill for their mistake.  It's no different when the bank is the one who didn't make the mistake, other than the absurd belief some people have that banks are basically always in the wrong and should basically subsidise people's lives.

It's not been helped by Martin Lewis's completely misguided attempt at screwing over the banks regarding charges either (which was a rather transparent attempt to increase his exposure so he could flog this site for a pretty penny.)

xlnc99

p3ncilsharpener said:

xlnc99 said:

This is awful. 

Email the ceo and the top dogs daily! Trust me someone will get back to you and look it it properly. Threaten to go to the news etc. 

I would be causing havoc daily if this happened to me. Give them a sob story, tell them you are pregnant and its causing stress for you and your baby etc etc.

Why?  It was the OP's error that caused this.  "Giving them hell" is entirely uncalled for.

Its a tough one. Although she made an erorr in tpying the wrong card number in (its not clear on the opening post) - i believe there was also an error due to the system malfunction or something like that.

Regardless, this is human error which happens daily in the banking world. There should be safeguards inplace to stop this just like when you are sending money to a bank account and the name is different, the bank nowdays let you know and some do not allow you to send the money. This was not her being done over by a scam in which she was not being aware.

'Givin them hell is totally called for' - why?

If you knew how much money banks make from people like you and me, you would be shocked. You think its billions, its more. They have plenty of money to burn and they do some morally questionable tactics for these profits.  

xlnc99

I am on the OP side -

I would fight this tooth and nail. Dont give in, go in again and again. Take my advice

I have been in similar situations as yourself with these financial instigations. You have to keep going and bombarding them (the top people not the customer service) do not take no for an answer. Make sure you are heard, give them the sob story first. Mental health, pregnancy, financial stress etc etc. Take it right to the top.

More often then not, i have been succesfull when applying this approach in my situations even after i have been initially rejected. 

p3ncilsharpener

xlnc99 said:

p3ncilsharpener said:

xlnc99 said:

This is awful. 

Email the ceo and the top dogs daily! Trust me someone will get back to you and look it it properly. Threaten to go to the news etc. 

I would be causing havoc daily if this happened to me. Give them a sob story, tell them you are pregnant and its causing stress for you and your baby etc etc.

Why?  It was the OP's error that caused this.  "Giving them hell" is entirely uncalled for.

Its a tough one. Although she made an erorr in tpying the wrong card number in (its not clear on the opening post) - i believe there was also an error due to the system malfunction or something like that.

Regardless, this is human error which happens daily in the banking world. There should be safeguards inplace to stop this just like when you are sending money to a bank account and the name is different, the bank nowdays let you know and some do not allow you to send the money. This was not her being done over by a scam in which she was not being aware.

'Givin them hell is totally called for' - why?

If you knew how much money banks make from people like you and me, you would be shocked. You think its billions, its more. They have plenty of money to burn and they do some morally questionable tactics for these profits.  

No, there was no system error here, and if there was it'll be uncovered by the FOS.

The OP didn't send the money, Sainsbury's did, and when a card company does a balance transfer there is no name checking because it's just a bank transfer between two corporate accounts with the card number being used as a reference.   The FOS decision that the OP quoted confirms this.

I also know how much money banks make but I also know that they won't be the ones who would foot this bill, if they were to reimburse the OP, it would be all their other customers.  Perhaps you're OK with footing the bill for other people's mistakes.  Outside of insurance, I'm not.

sourcrates

p3ncilsharpener said:

I also know how much money banks make but I also know that they won't be the ones who would foot this bill, if they were to reimburse the OP, it would be all their other customers.  Perhaps you're OK with footing the bill for other people's mistakes.  Outside of insurance, I'm not.

Surely an amicable outcome all round would be for one of these financial institutions to take some pity on their customer.

Does she really deserve to be castigated by these multinationals because of one simple error ?

All you have posted previously may be correct, but is it fair, I don`t believe it is, my own keyboard sticks occasionally, its very easy to make an error, and not to spot it before its too late.


Your quote above is quite ironic, and quite harsh actually, these companies are worth billions, 4k is but a tiny drop in the ocean to them, do you really think there shareholders will miss it ?

Come on, each CEO`s annual bar bill must be 3 times that alone, they are much more able to take the hit than the OP is, and could do so without blinking an eye.

For example, banks make money from selling on bad debt every day for a fraction of its actual worth, writing off any loss against tax.

They could do exactly the same thing here, if they wished, with little if any loss, and gain good publicity in the process.


You are very good at posting stats, and findings, rules and guidance etc, but you mostly leave out the human touch, and that is the part that can usually make the difference between success and failure, I stand by my first post advocating a strategy of publicity which will, hopefully induce a goodwill offer, the one thing more powerful than any law in the land is the voice of reason.

onlyfoolsandparking

sourcrates said:

p3ncilsharpener said:

I also know how much money banks make but I also know that they won't be the ones who would foot this bill, if they were to reimburse the OP, it would be all their other customers.  Perhaps you're OK with footing the bill for other people's mistakes.  Outside of insurance, I'm not.

Surely an amicable outcome all round would be for one of these financial institutions to take some pity on their customer.

Does she really deserve to be castigated by these multinationals because of one simple error ?

All you have posted previously may be correct, but is it fair, I don`t believe it is, my own keyboard sticks occasionally, its very easy to make an error, and not to spot it before its too late.


Your quote above is quite ironic, and quite harsh actually, these companies are worth billions, 4k is but a tiny drop in the ocean to them, do you really think there shareholders will miss it ?

Come on, each CEO`s annual bar bill must be 3 times that alone, they are much more able to take the hit than the OP is, and could do so without blinking an eye.

For example, banks make money from selling on bad debt every day for a fraction of its actual worth, writing off any loss against tax.

They could do exactly the same thing here, if they wished, little if any loss, and gain good publicity in the process.


You are very good at posting stats, and findings, rules and guidance etc, but you mostly leave out the human touch, and that is the part that can usually make the difference between success and failure, I stand by my first post advocating a strategy of publicity which will, hopefully induce a goodwill offer, the one thing more powerful than any law in the land is the voice of reason.

Well said.

" A person who never made a mistake, never tried anything new" Albert Einstein.

pbartlett

I agree with the above. It simply should not be possible in this day and age for the OP (or anyone) to lose 4k because of a typo. I am sure Sainsburys and Barclays are of course absolutely lily white and have done nothing wrong, but the whole thing stinks.

 The OP has tried to sort it out and comes up against the ubiquitous GDPR or whatever. Shame on them.

sarahern

Thank you to everyone for your support. I am just praying this can be resolved one way or another. A huge cloud hanging over me just 3 months before our new baby comes. The financial implicatons are massive for me but trying to stay well is so important. 

p3ncilsharpener

sourcrates said:

p3ncilsharpener said:

I also know how much money banks make but I also know that they won't be the ones who would foot this bill, if they were to reimburse the OP, it would be all their other customers.  Perhaps you're OK with footing the bill for other people's mistakes.  Outside of insurance, I'm not.

Surely an amicable outcome all round would be for one of these financial institutions to take some pity on their customer.

Does she really deserve to be castigated by these multinationals because of one simple error ?

All you have posted previously may be correct, but is it fair, I don`t believe it is, my own keyboard sticks occasionally, its very easy to make an error, and not to spot it before its too late.


Your quote above is quite ironic, and quite harsh actually, these companies are worth billions, 4k is but a tiny drop in the ocean to them, do you really think there shareholders will miss it ?

Come on, each CEO`s annual bar bill must be 3 times that alone, they are much more able to take the hit than the OP is, and could do so without blinking an eye.

For example, banks make money from selling on bad debt every day for a fraction of its actual worth, writing off any loss against tax.

They could do exactly the same thing here, if they wished, with little if any loss, and gain good publicity in the process.


You are very good at posting stats, and findings, rules and guidance etc, but you mostly leave out the human touch, and that is the part that can usually make the difference between success and failure, I stand by my first post advocating a strategy of publicity which will, hopefully induce a goodwill offer, the one thing more powerful than any law in the land is the voice of reason.

She isn't being "castigated by multinationals."  They're not punishing her, they're just not dipping into their other customers wallets over a mistake that wasn't their or their other customers fault.

I know you don't like any financial institution, debt collector or parking co (and maybe a few others) but it'd really nice if you could occasionally see past your blind hatred and be reasonable and realistic about these matters.

sourcrates

p3ncilsharpener said:

sourcrates said:

p3ncilsharpener said:

I also know how much money banks make but I also know that they won't be the ones who would foot this bill, if they were to reimburse the OP, it would be all their other customers.  Perhaps you're OK with footing the bill for other people's mistakes.  Outside of insurance, I'm not.

Surely an amicable outcome all round would be for one of these financial institutions to take some pity on their customer.

Does she really deserve to be castigated by these multinationals because of one simple error ?

All you have posted previously may be correct, but is it fair, I don`t believe it is, my own keyboard sticks occasionally, its very easy to make an error, and not to spot it before its too late.


Your quote above is quite ironic, and quite harsh actually, these companies are worth billions, 4k is but a tiny drop in the ocean to them, do you really think there shareholders will miss it ?

Come on, each CEO`s annual bar bill must be 3 times that alone, they are much more able to take the hit than the OP is, and could do so without blinking an eye.

For example, banks make money from selling on bad debt every day for a fraction of its actual worth, writing off any loss against tax.

They could do exactly the same thing here, if they wished, with little if any loss, and gain good publicity in the process.


You are very good at posting stats, and findings, rules and guidance etc, but you mostly leave out the human touch, and that is the part that can usually make the difference between success and failure, I stand by my first post advocating a strategy of publicity which will, hopefully induce a goodwill offer, the one thing more powerful than any law in the land is the voice of reason.

She isn't being "castigated by multinationals."  They're not punishing her, they're just not dipping into their other customers wallets over a mistake that wasn't their or their other customers fault.

I know you don't like any financial institution, debt collector or parking co (and maybe a few others) but it'd really nice if you could occasionally see past your blind hatred and be reasonable and realistic about these matters.

Again, your cherry picking your response from my post, but that`s only to be expected.

I don`t have a "blind hatred" of anyone, this is a consumer based website, we always adhere to the mantra, that regardless of the financial problem, if you ain`t happy, you are free to complain in any way you see fit.

Personally I'd like to see the OP get her 4 grand back, will it happen ? who knows, but she should not be put off trying.

I think its both reasonable, and realistic, for her not to give up.