Beware Lebara

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24

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  • jnm21
    jnm21 Posts: 853 Forumite
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    We regularly share photos and videos with family and friends using WhatsApp or email and have never had a problem.
    I am a cheapskate - pre-WhatsApp or for folk who don't have it, I upload to Google drive and text a link! :smiley::wink:
    Certain OTT members have caused me to add this disclaimer: all advice given is free of charge & as such should be taken to be IIRC (as I don't spend hours researching all answers :eek: )!
  • alexbaker4072
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    chistery said:
    Why anyone still pays for MMS is still a mystery to me.
    Exactly, there are way more apps that provide these services for free.
    Still, if you are a stickler for doing things the old way you can check talk home's rates
    Found their rates affordable compared to Lebara.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    jnm21 said:
    We regularly share photos and videos with family and friends using WhatsApp or email and have never had a problem.
    I am a cheapskate - pre-WhatsApp or for folk who don't have it, I upload to Google drive and text a link! :smiley::wink:

    As opposed to click and done , personally would rather pay a few pence for those that only have network .
  • jnm21
    jnm21 Posts: 853 Forumite
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    edited 19 July 2021 at 6:57AM
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    JJ_Egan said:
    jnm21 said:
    We regularly share photos and videos with family and friends using WhatsApp or email and have never had a problem.
    I am a cheapskate - pre-WhatsApp or for folk who don't have it, I upload to Google drive and text a link! :smiley::wink:

    As opposed to click and done , personally would rather pay a few pence for those that only have network .
    Me too, but where can you get MMS for a few pence (other than in bulk/inclusive tariffs, such as Voxi)?

    If you mean that they are cheap (at 25 to 55 pence), rather than literally a few pence, I think you are on the wrong forum - the S in MSE is saving not squandering! :D
    Certain OTT members have caused me to add this disclaimer: all advice given is free of charge & as such should be taken to be IIRC (as I don't spend hours researching all answers :eek: )!
  • blackandcream
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    Trying to port in to Lebara,  :( totally shambolic.
    No confirmation code issued after submitting all details. Tried to use the support chat and it's not set up for mobiles, i.e. every time you go to type something the chat is obscured by the keyboard. Consequently lost 2 chats while hitting "back" to drop the keyboard.
    Then tried to ring instead using the number provided, which auto-dropped my call. Both attempts.
    Yes, my new sim is registered.
    No, I won't be wasting amy more time. Can't recommend
  • eDicky
    eDicky Posts: 6,590 Forumite
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    Tried to use the support chat and it's not set up for mobiles, i.e. every time you go to type something the chat is obscured by the keyboard.

    Not using the Lebara app, then..?
    Evolution, not revolution
  • GraceCourt
    GraceCourt Posts: 317 Forumite
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    I ported my number to Lebara on Friday after deciding that the MSE offer was great value for money.
    BIG MISTAKE!
    What their site doesn't tell you is that, although their customer support is available during the day over the weekend, their technical staff can only fix faults on weekdays.  Something went wrong with the porting process and although I could make calls out, no-one could make calls to me.  I've now found (Monday) that it's fixed but a SIM is already on the way from Asda Mobile and I have a Lebara PAC code to transfer my number to Asda when it arrives.
    Whilst I'm careful never to be rude to call centre staff - they get enough hassle from angry customers - I found my patience being tested by the Lebara staff.  They seemed surprised, when I called, that I wasn't prepared to give them the telephone numbers of people who had dialled my number and been unable to get through.  I only got the PAC code after telling them that, if Lebara phoned me on my number within an hour, I wouldn't transfer to a more competent provider.  Needless to say, they didn't call (they couldn't, because of the fault) and a number of hours later I received an e-mail with a fault report reference advising that I should allow "72 working hours" for the fault to be fixed.   That was when I signed up with Asda... I don't know what they meant by "72 working hours", but it could have meant anything from a fix by midnight on Wednesday 1 June to 9 calendar days after their e-mail being sent!
    I cannot believe that a MVNO (Mobile Virtual Network Operator - they use Vodafone's network under contract) has saved money on the cost of their contract such that they can only arrange for faults to be fixed on weekdays!  Beware... the cheapest is not always the best.
  • GraceCourt
    GraceCourt Posts: 317 Forumite
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    edited 30 May 2022 at 6:11PM
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    eDicky said:

    Not using the Lebara app, then..?
    Nope... providers love you installing their app because it increases their "ownership" of you as a customer, and anyway, you've already got an ad-blocking browser on your phone with privacy protection, haven't you?
    In other words, not something that you have given additional permissions such as access to your storage, contacts list, and goodness knows what else? Or even administrator control over the entire phone, like the Santander banking app requires but no-one at Santander's privacy department can say why?
    Oh... you did?  :o

  • PHK
    PHK Posts: 1,357 Forumite
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    I ported my number to Lebara on Friday after deciding that the MSE offer was great value for money.
    BIG MISTAKE!
    What their site doesn't tell you is that, although their customer support is available during the day over the weekend, their technical staff can only fix faults on weekdays.  Something went wrong with the porting process and although I could make calls out, no-one could make calls to me.  I've now found (Monday) that it's fixed but a SIM is already on the way from Asda Mobile and I have a Lebara PAC code to transfer my number to Asda when it arrives.
    Whilst I'm careful never to be rude to call centre staff - they get enough hassle from angry customers - I found my patience being tested by the Lebara staff.  They seemed surprised, when I called, that I wasn't prepared to give them the telephone numbers of people who had dialled my number and been unable to get through.  I only got the PAC code after telling them that, if Lebara phoned me on my number within an hour, I wouldn't transfer to a more competent provider.  Needless to say, they didn't call (they couldn't, because of the fault) and a number of hours later I received an e-mail with a fault report reference advising that I should allow "72 working hours" for the fault to be fixed.   That was when I signed up with Asda... I don't know what they meant by "72 working hours", but it could have meant anything from a fix by midnight on Wednesday 1 June to 9 calendar days after their e-mail being sent!
    I cannot believe that a MVNO (Mobile Virtual Network Operator - they use Vodafone's network under contract) has saved money on the cost of their contract such that they can only arrange for faults to be fixed on weekdays!  Beware... the cheapest is not always the best.
    Ports take place Monday to Friday on all networks. It’s not unusual for technical teams to work Monday to Friday. 
  • d123
    d123 Posts: 8,629 Forumite
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    I ported my number to Lebara on Friday after deciding that the MSE offer was great value for money.
    BIG MISTAKE!
    What their site doesn't tell you is that, although their customer support is available during the day over the weekend, their technical staff can only fix faults on weekdays.  Something went wrong with the porting process and although I could make calls out, no-one could make calls to me.  I've now found (Monday) that it's fixed but a SIM is already on the way from Asda Mobile and I have a Lebara PAC code to transfer my number to Asda when it arrives.

    I cannot believe that a MVNO (Mobile Virtual Network Operator - they use Vodafone's network under contract) has saved money on the cost of their contract such that they can only arrange for faults to be fixed on weekdays!  Beware... the cheapest is not always the best.

    Porting is handled by a centralised team for ALL networks and MVNO's so no matter who you were dealing with any technical issues could only be dealt with Mon-Fri.
    ====
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