PCN Received from New Generation Parking Management - Advice Required

Le_Kirk

The instruction is to you to tell them a) and b) although I doubt b) will have any influence over their decision/action but it also tells YOU to confirm your address for service (IF it is incorrect) with the PPC by sending a data rectification notice to the DOPO of the PPC.

nero33

I received this email from DCB Legal (in response to the holding letter/email I sent them a few weeks ago).  As predicted, they wish to continue action and have stated a date of 12 Aug 2022

"Dear x

 We write in response to your recent correspondence.

 DCB Legal acknowledge that you have requested that your file be placed on hold whilst you seek debt advice.  

Please note your file has now been placed on hold for 30 days from the date of this email. During this time, no further action will be taken by our office.  

For reference, the outstanding balance of £160.00 must be paid by the 12th Augsut 2022, when the 30 day hold expires. Failure to do so will result in a claim being issued against you without further notice.  

Payment can be made via bank transfer to our designated client account:-

• Account Name: DCB Legal Ltd Client Account 
• Sort Code: xx-xx-xx
• Account Number: xxxxxxxx

You must quote the correct case reference (beginning ‘10’) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred. 

Alternatively, you can contact DCB Legal Ltd on 0203 434 0424 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online

Kind Regards, 

 xx xxxxxxxxxx 

Litigation Support Associate 

DCB Legal Ltd  "

What's my next play?  Many thanks

Umkomaas

What's my next play?  Many thanks

Sit tight. The next move is theirs.

You can do some prep by reading the NEWBIES FAQ Announcement, second post, which will get you ready for dealing with any Court Claim. 

nero33

Umkomaas said:

What's my next play?  Many thanks

Sit tight. The next move is theirs.

You can do some prep by reading the NEWBIES FAQ Announcement, second post, which will get you ready for dealing with any Court Claim. 

Will do - thanks

Regarding this paragraph:-

"A SAR is free. Ask for (as a minimum):
- ALL photos taken
- all letters/emails sent and received, including any appeal correspondence earlier
- if the car park was Pay and Display, ALWAYS ask for a PDT machine record from that day, of payments made (VRNs can be partially redacted but insist on getting this; follow it up if they refuse).
- all data held, all evidence they will rely on, and a full copy of the PCN, NTK
- and a list of all PCNs outstanding against you and/or this VRN, and remind them that any claim must be for all PCNs, not several separate claims.

As well as the SAR to the parking firm's DPO, also write another email, if they are using Gladstones, DCLegal, BW Legal or other solicitor.
Your email tells the solicitor:
(a) I am seeking debt advice but I deny any debt and the case must be put 'on hold' for not less than 30 days under the PAP for debt claims 2017.
(b) I have sent your client a SAR
(c) also confirm your correct 'address for service' if you've moved and the PPC has two addresses."

I did not receive any such information from the parking company.  Should I email them again requesting it?  Thanks

Umkomaas

I did not receive any such information from the parking company.  Should I email them again requesting it?  Thanks

Nothing whatsoever from them?  Is it more than 30 days since making your request?

If so, a reminder, giving them 7 days to respond, or you will lodge a formal complaint with the ICO. If no further/suitable/full response, make that complaint. Don't threaten anything you won't carry out!

nero33

Umkomaas said:

I did not receive any such information from the parking company.  Should I email them again requesting it?  Thanks

Nothing whatsoever from them?  Is it more than 30 days since making your request?

If so, a reminder, giving them 7 days to respond, or you will lodge a formal complaint with the ICO. If no further/suitable/full response, make that complaint. Don't threaten anything you won't carry out!

Thats correct.  I emailed with the initial request, and on 14th June they emailed back with the following request:-

"Therefore, we need you to confirm your identity by way of documentation. We do not require the original document (a clear photocopy or photograph of the document will suffice) and we advise that you redact any financial or sensitive information that may be contained in the document, such as account numbers and/or your date of birth. We also do not need to see a photograph of you, so you may redact this if you wish, where applicable.

Documents we will accept to verify your identity are:

-Driving Licence
-V5C document


Furthermore, can you confirm the vehicle registration mark (VRM) of the vehicle you have received a Parking Charge for?

Once we are able to confirm your identity we will process your request within 30 days.

Kind Regards,

New Generation Parking Management"

And I sent them a copy of the V5C document, same day, 14th June 2022.  Not heard from them since.

Umkomaas

7-day reminder, then ICO complaint. 

nero33

Umkomaas said:

7-day reminder, then ICO complaint. 

Will do tonight - thanks.

The ICO is "The Information Commissioner's Office"?  I didn't see it in the Newbies guide/List of acronyms

Umkomaas

nero33 said:

Umkomaas said:

7-day reminder, then ICO complaint. 

Will do tonight - thanks.

The ICO is "The Information Commissioner's Office"?  I didn't see it in the Newbies guide/List of acronyms

Yep, correct. 

nero33

Umkomaas said:

7-day reminder, then ICO complaint. 

They have sent a 4 page PDF containing all that info.  Now I can sit tight and wait whilst brushing up on the Newbies forum!