Orange Retention Offers

fray_bentos_3

Hmm, agreed a new deal with Orange about 3 weeks ago as i'm out of contract but they didn't have the phone i wanted, HTC Touch Diamond.

I was offered Dolphin 35 for £20/month back then, now they want £25.

Woman i spoke to was lovely, couldn't fault her but little bit annoyed. I've been paying full contract for nearly a month to find out i can't have the offer that i was waiting for, so more money all round.

Still a good deal?
edit: looking at star1's post, perhaps not...
Edit2: Disregard the above, called back for second time today ready to negotiate harder but no need. Guy just said, yeah, £20 a month but phone will be £4.99, I couldn't be bothered to argue

Ally

I have the HTC Diamond .... and oh my world!! It is driving me !!!!!!!' nuts and o/h has had to physically restrain me 'cos for the first time in 18 yrs of using mobile phones I have actually wanted to beat the living daylights out of a phone!!


:mad: It's not for me at all

evilsheep

I received my PAC code in the post yesterday morning, and retentions called me in the evening. I've been offered:

600 minutes (anytime, cross network)
unlimited texts
unlimited data
FREE HTC Diamond
for £20 pcm

Don't know/don't care about magic numbers as I don't call anyone who's on Orange, so this suits me fine. I even had a text at 7:30 this morning saying that my phone had been dispatched.

Happy now. Phew!

scousers

i just contracted orange got the nokia 6300 300 cross mins 100 texts unlimited land line calls for £10 was looking for a cheap contract they wouldent give me the sony ericson they look at your credit and what they gane from you cant say its a bad deal

clk55

I went for:
Panther 45
1000 extra rentention minutes
= 2200 x-net minutes
500 texts
unlimited data
free htc diamond
£40 per month

ITs worth asking if they can leave the loyalty discount of 10% on there, the 1st person said no, and the 2nd person said yes,

So that works out @ £36 pm.

evilsheep

evilsheep wrote: »

I received my PAC code in the post yesterday morning, and retentions called me in the evening. I've been offered:

600 minutes (anytime, cross network)
unlimited texts
unlimited data
FREE HTC Diamond
for £20 pcm

Don't know/don't care about magic numbers as I don't call anyone who's on Orange, so this suits me fine. I even had a text at 7:30 this morning saying that my phone had been dispatched.

Happy now. Phew!

Diamond arrived by courier this morning thankfully! I was a bit concerned that Orange's stock issues of late may have delayed its arrival. It's a fantastic phone, and comes with a leatherette case (more moneysaving!), and mercifully it's free of any irritating Orange software branding. Presumably the Orange-branded version will be out shortly as the manual is written for it.

Ally: if you haven't used a windows mobile device before, have patience! I struggled with my first smartphone too, but now I'd never go back to a bog-standard model.

Ally

evilsheep wrote: »

Ally: if you haven't used a windows mobile device before, have patience! I struggled with my first smartphone too, but now I'd never go back to a bog-standard model.

Thanks EvilSheep ... I haven't used a windows mobile phone before and I'm not sure whether I should persevere or not I like phones that make phone calls easily at the 'push' of a 'button' and IMO, this is waaaaaay more complicated than my old one.

So far the only things I like are the bubble game and when the windscreen wipers come out when it's raining

I'm 60/40 at the moment. Probably would be more keen to keep it if I had the patienceand time to learn to use the phone properly.

broooce2229

Just the following deal with orange

Free Nokia N95 8GB
400 mins (from 300)
Unlimited texts (from 400)
Free home BB(already had this from them so retained this)
Free delivery
£25.00 per month (down from £30)

incesticde

Phoned up Orange and asked fort PAC number, tyhey asked why and I said I was getting an iphone.

They said I had to pay up the contract, I said fine and they took my details.

No offer what so ever..... Last time I did this they beat the best possible deal for the n95 there was....

Is this a new ploy (i.e. make offers only once people have recieved the PAC?) or was the fact I had three months left on the contract the decidiing factor?

Not really bothered as I have the iphone and need to transfer the number across, just thought they would have put up a fight for my business :rolleyes:

ninenotebob

incesticde wrote: »

Phoned up Orange and asked fort PAC number, tyhey asked why and I said I was getting an iphone.

They said I had to pay up the contract, I said fine and they took my details.

No offer what so ever..... Last time I did this they beat the best possible deal for the n95 there was....

Is this a new ploy (i.e. make offers only once people have recieved the PAC?) or was the fact I had three months left on the contract the decidiing factor?

Not really bothered as I have the iphone and need to transfer the number across, just thought they would have put up a fight for my business :rolleyes:

Same here - after 13 years with Orange they've just given me my PAC code without a bye nor leave..

I rang them back to speak with a supervisor, as I had been offered quite a good deal a week or so back but had been in Australia and couldn't take it up while there.

He said I could have called from Australia!!!! He said that you can call Orange Customer Service free from anywhere in the world and that you can call Premier Customers Line on 343; both things I didn't know as I've never been told before...

4 people (the number I was transferred to) also said that as of 0000 today (01 Aug) ALL Orange tarifs have had "unlimited browsing/data" dropped and they now charge £7.50 a month for the privilege.

When I said to the Supervisor that I surely my 13 years of loyalty meant something he said quite blatantly "that means nothing...."!!!

With that kind of attitude they really don't dseserve loyalty...

Oh, and as I called on my "billing date" I wouldn't be able to change my contract now until 01 September so will have to pay full price for a month. All in all the deal I was offered a few days ago is now £100 DEARER!

I've written to Vice President, Customer Services but I won't hold my breath...