Orange Retention Offers

mimi1234

Got my PAC code. I'm dreading giving them a call. I know they will offer me a !!!!!! deal. Like some of the other expensive users, they don't seem to give us any good deals. Oh well. I can but try. I think I will be super flowery and nice to the person on the phone. Hopefully it will be a man, as the women on Orange Retentions are complete cows. Wish me luck.

If anyone thinks I should say anything in particular whilst I am talking to them, let me know.

smartcrab2000

mimi1234 wrote: »

Got my PAC code. I'm dreading giving them a call. I know they will offer me a !!!!!! deal. Like some of the other expensive users, they don't seem to give us any good deals. Oh well. I can but try. I think I will be super flowery and nice to the person on the phone. Hopefully it will be a man, as the women on Orange Retentions are complete cows. Wish me luck.

If anyone thinks I should say anything in particular whilst I am talking to them, let me know.

All The Best..

kier333

mimi1234 wrote: »

Got my PAC code. I'm dreading giving them a call. I know they will offer me a !!!!!! deal. Like some of the other expensive users, they don't seem to give us any good deals. Oh well. I can but try. I think I will be super flowery and nice to the person on the phone. Hopefully it will be a man, as the women on Orange Retentions are complete cows. Wish me luck.

If anyone thinks I should say anything in particular whilst I am talking to them, let me know.

ye just quote what you have seen others have, good luck!

roddy1_2

mimi1234 wrote: »

Got my PAC code. I'm dreading giving them a call. I know they will offer me a !!!!!! deal. Like some of the other expensive users, they don't seem to give us any good deals. Oh well. I can but try. I think I will be super flowery and nice to the person on the phone. Hopefully it will be a man, as the women on Orange Retentions are complete cows. Wish me luck.

If anyone thinks I should say anything in particular whilst I am talking to them, let me know.

Good luck. Im in the same boat, just waiting for my PAC code so i can call again.

I cant believe they wont even match a deal for new customers (orange are offering double mins for some contracts this month only when you phone up as a new customer) meaning i wont be able to keep my existing number if i go for the new one.

Alfreton_Red

Just been given by far my best offer yet from a lady in retentions:

Desire HD - £100
400 mins
UL texts
UL data
18 month contract
£25 PM

OR

DHD - £10
Same mins, texts & data
24 month contract
£22 something PM

Baring in mind I was getting totally !!!!! offers I think I'm gonna take one of these. The 'trick' for me actually getting a half decent offer for once seems to be the fact that I asked first what 18 month offers they could give me.

Before anybody says it, I know it isn't as good as many of the other offers listed on this thread, BUT I do get free home broadband thrown in, which must be worth like £10 PM?

smartcrab2000

Alfreton_Red wrote: »

Just been given by far my best offer yet from a lady in retentions:

Desire HD - £100
400 mins
UL texts
UL data
18 month contract
£25 PM

OR

DHD - £10
Same mins, texts & data
24 month contract
£22 something PM

Baring in mind I was getting totally !!!!! offers I think I'm gonna take one of these. The 'trick' for me actually getting a half decent offer for once seems to be the fact that I asked first what 18 month offers they could give me.

Before anybody says it, I know it isn't as good as many of the other offers listed on this thread, BUT I do get free home broadband thrown in, which must be worth like £10 PM?

Thats an OK deal. If you take out the broadband cost, it turns out to 15£ per month which now becomes a good Deal! If your current contract is a good one, i think you could go for a bit more line rental discount or on the cost of the handset.. Make another call, maybe you get a better deal.. I got 3 different deals in the space of 2 hours with the 3rd one from a bloke turning out to be the best one. I always got good deals from blokes.. From ladies all i got offered was bad deals. On the day I called first, the bloke entered a note on my account but the lady on 2nd call did not want to honour that. She did say there is a note but she cant honour it as its a mistake. I literally asked her to * off and banged the phone. Called up after 30 mins again and got offered the nice deal -- even better than the 1st call.

Alfreton_Red

smartcrab2000 wrote: »

Thats an OK deal. If you take out the broadband cost, it turns out to 15£ per month which now becomes a good Deal! If your current contract is a good one, i think you could go for a bit more line rental discount or on the cost of the handset.. Make another call, maybe you get a better deal.. I got 3 different deals in the space of 2 hours with the 3rd one from a bloke turning out to be the best one. I always got good deals from blokes.. From ladies all i got offered was bad deals. On the day I called first, the bloke entered a note on my account but the lady on 2nd call did not want to honour that. She did say there is a note but she cant honour it as its a mistake. I literally asked her to * off and banged the phone. Called up after 30 mins again and got offered the nice deal -- even better than the 1st call.

I think I'm going to ask her for a few more minutes and as you say, a reduction on the cost of the handset. Really can't decide whether to take an 18 month deal or a 24 month deal though...

As I see it:

18 month: Shorter duration, less time until another upgrade. BUT there's quite a hefty charge upfront if I don't get a reduction and it's more expensive in the long term (I'm still going to have to pay something to somebody for the next 6 months).

24 month: Better value for money, less upfront. BUT I have to wait longer for a change of handset and I may not want to have a mobile phone contract at all by then for some reason (unlikely, but could happen).

Hmmm...

Oh btw Smartcrab, that sounds bang out of order as regards the lady saying she wouldn't honour what a colleague had offered. I'd have kicked off big time about that.

smartcrab2000

Alfreton_Red wrote: »

I think I'm going to ask her for a few more minutes and as you say, a reduction on the cost of the handset. Really can't decide whether to take an 18 month deal or a 24 month deal though...

As I see it:

18 month: Shorter duration, less time until another upgrade. BUT there's quite a hefty charge upfront if I don't get a reduction and it's more expensive in the long term (I'm still going to have to pay something to somebody for the next 6 months).

24 month: Better value for money, less upfront. BUT I have to wait longer for a change of handset and I may not want to have a mobile phone contract at all by then for some reason (unlikely, but could happen).

Hmmm...

I would say try to reduce on the 18mth contract as you are right - shorter contract, new phone after 18 mths

Oh btw Smartcrab, that sounds bang out of order as regards the lady saying she wouldn't honour what a colleague had offered. I'd have kicked off big time about that.

I know. I did kick off about it, but she said it was wrongly offered and unless its been taken, it cannot be honoured. Strange but it happened. I didnt fret much as I knew im gonna call again. Persistance and Patience was my key

smartcrab2000

Just to advise everyone, Today I received in the post my new Orange Plan. I had extended my contract 1 month before it expired. As per the new contract, I get a 10£ monthly loyalty discount and 200 extra anytime mins. Strangely the end date of both these has been provided as exactly 18 months after my current billing date. This date is before the contract end date. To make it more clear:
Contract Extension agreed: 23/12/2010
Contrace End date: 23/08/2012
Billing Date (for start of new terms of contract): 05/01/2011
End date for 200 extra mins/10£ discount: 04/07/2012 (This is exactly 18 months from Billing date)

I have written to Orange as the end date for extra mins and discount should be the contract end date as per their commitment.

RokkaMan

Today was the first day of my upgrade priod, having just entered the 16th month of my 18 month contract. Having kept a studious eye out on the offers people were offering me, I phoned up, hoping to score the HTC Desire for £10/month for 24 monhs that some people reported as getting (on HUKD).

The only thing I needed was unlimited texts. As I send over 1000 a month (I treat it like MSN) it was the only "must" for me.

Attempt #1
Long story short, offered me a Desire for something like £17 a month. Plan included 500mb of internet I didn't need (I have £15/month 15GB MiFi on a rolling one month contract from 3). I asked if I could get it cheaper without the net, she claimed that it wouldn't have made the plan any cheaper(?). I had gone through the "thinking of leaving us" option, despite having 3 months left, and was very vocal of my genuine intentions of switching to vodafone, but she was unmoved.

This is where the funny starts.
Told her that, while I desired to stay with Orange, the Vodafone deals were better and was hoping she'd match them. I explained that, going through a cashback site such as Quidco would give me £150 cashback for a contract or £100 for contract sim-only. She tried to tell me that I wouldn't be the one receiving the cash! (what?!) Then, having been completely unimpressed with her handset offer (and not believing for a second that it was "the best we could do"), I asked her about sim only deals. She offered unlimited texts and 200 minutes for £10.50 or something a month. Again, mentioned vodafone, and she basically dictated to me that other providers wouldn't do unlimited texts on £10 a month! (?!?) (Voda offer £50 cashback on a 12 month £10/month contract with 300 mins and unlimited texts, and I made it clear that I knew this). In an attempt of pure bluntness, I quoted people's final deals posted on this forum. She said she had been looking at them, and told me I shouldn't believe what I read on the internet, and that the people were literally making them up. Really. She said that. At this point, I had had enough, laughed, told her "thanks anyway" and hung up.

Attempt #2

HTC Desire HD
100 minutes
Unlimited texts
80MB internet (with max 60p/day charge if I go over)

£15 a month, 24 months with £50 up front.

That was my first offer given, from a really lovely girl. If at first, you don't succeed!