Dealer misrepresented mileage

emmastevens

Recently I bought a car after seeing the advertisement on auto trader.

I had spoken to the dealers over the phone and having managed to get £1000 off the price of the vehicle I put down a deposit.  Few days later I went to dealers, test driven the car and then after making payments, drove home in new car.  
Paperwork had the mileage (3500) that was in the advertisement. 

During the drive home I’d noticed that the mileage was way off, was almost the double the figure (6000). I knew this was a demonstrator vehicle, but had not anticipated this high mileage or would not have purchased the vehicle. 

Contacted the dealers the next day, they fobbed of saying as it was a demonstrator vehicle hence mileage difference. I asked why did he not mention this during my many phone/email conversations, his reply, it was an error. Again I asked why,  on the paperwork selling me the car,  why they wrote the advertised mileage and not the correct mileage , answer given was that it was an oversight, they had not checked. He went on to say, after checking other vehicles of the same range, year, mileage And  price, and especially as I had gotten my vehicle at a heavily discounted  price they hadn’t done anything wrong and I was better off. I stressed that I had purchased vehicle because of the low mileage. 

I am now waiting on amended paper work.
Is there anything else I can do? I feel like I have been cheated?

ontheroad1970

What is the mileage - also some punctuation and paragraphs would make your post easier to read which which lead to better responses 

AdrianC

You visited the dealer, test-drove the car prior to finalising the purchase... and only noticed the actual mileage on the way home after agreeing the purchase?

emmastevens

AdrianC said:

You visited the dealer, test-drove the car prior to finalising the purchase... and only noticed the actual mileage on the way home after agreeing the purchase?

It was an online purchase, test drove car to make sure everything was ok, too many icons on the dashboard, was busy asking a questions on other features ie electric mode -didn’t think 🤔  such a big dealer would hide the mileage? 

Grumpy_chap

emmastevens said:

Recently I bought a car after seeing the advertisement on auto trader.

I had spoken to the dealers over the phone and having managed to get £1000 off the price of the vehicle I put down a deposit.  Few days later I went to dealers, test driven the car and then after making payments, drove home in new car.  
Paperwork had the mileage (3500) that was in the advertisement. 

During the drive home I’d noticed that the mileage was way off, was almost the double the figure (6000). I knew this was a demonstrator vehicle, but had not anticipated this high mileage or would not have purchased the vehicle. 

Contacted the dealers the next day, they fobbed of saying as it was a demonstrator vehicle hence mileage difference. I asked why did he not mention this during my many phone/email conversations, his reply, it was an error. Again I asked why,  on the paperwork selling me the car,  why they wrote the advertised mileage and not the correct mileage , answer given was that it was an oversight, they had not checked. He went on to say, after checking other vehicles of the same range, year, mileage And  price, and especially as I had gotten my vehicle at a heavily discounted  price they hadn’t done anything wrong and I was better off. I stressed that I had purchased vehicle because of the low mileage. 

I am now waiting on amended paper work.
Is there anything else I can do? I feel like I have been cheated?

I am unsure what the question is here - from the title I thought this was a "clocking" thread, but seems not to be the case.  As I read the OP:

1. You saw a nearly new car advertised at 3,500 miles and agreed a price with the Dealer.  
2. You went to see the car and took a test-drive, after which you paid the balance and then drove the car home (all in the same day?).  Even though the mileage is important, you did not look at the milometer in the dashboard.
3. Driving home, you did look at the milometer and realised the car had done 6,000 miles.

I can't see that there is any redress open to you here.
Could be if the mileage increased by so much between test drive and collection, but that was not the case.
What I suspect happened is the car was advertised for sale at 3,500 miles but remained in use until the car was actually sold.  In this case, the mileage written on the advert or the paperwork does not trump the actual mileage easily visible on the car at test drive.
I can't see that there is any case, and you should be as angry at yourself for not checking something so important as at the error in the advert.

Had you seen the mileage was 6k and not 3.5k at test drive, would you have still purchased the car?

AdrianC

emmastevens said:

AdrianC said:

You visited the dealer, test-drove the car prior to finalising the purchase... and only noticed the actual mileage on the way home after agreeing the purchase?

It was an online purchase

No, it wasn't.
You visited the site and test-drove it prior to completing the purchase.

It is not a distance sale.

test drove car to make sure everything was ok, too many icons on the dashboard, was busy asking a questions on other features ie electric mode -didn’t think 🤔  such a big dealer would hide the mileage?

Errors happen in adverts.
That's why people are advised to confirm important details prior to completing the purchase.

The difference between 3,500 and 6,000 is trivial.

Keep_pedalling

Frankly it is still a very low mileage car and an additional 2500 mileage is going to make very little difference to its value you paid for it and it is not going to effect the value when you eventually come to sell it. Yes they made a mistake, but you have hardly been cheated.

Herzlos

What's the estimated value difference between the 3500 and 6000 miles?
Did you pay a decent price considering the real mileage?
It's worth noting that the mileage reported is usually the one when the car is booked in, and if it's used after that it'll go up. Demonstrators are often used by the staff as well so whilst it's had 2500 miles added that's not completely unreasonable. A few longer trips to collect/deliver another car could do it.

Sadly since you viewed the car, and the odometer is usually pretty obvious, you'll have a hard time getting anything from the dealer now that you've bought it, unless it's been devalued by far more than the £1000 discount you got.
What's the car and how much did you pay?

hollie.weimeraner

Oh dear I need to go back to Evans Halshaw.  They advertised a Fiesta with 5,000 miles on it when I bought it.  It wasn't until I was driving home I saw it only had 15 miles on it (actually true).
Seriously move on and deal with the more serious aspects of life like getting your vaccinations and dealing with life at the moment.
Anyway if that's harsh I apologise but I'm dealing with the most incompetent conveyancing solicitor ever and ironically their name is Best Solicitors.
Anyway I'm now off to the vent and house buying boards!

emmastevens

hollie.weimeraner said:

Oh dear I need to go back to Evans Halshaw.  They advertised a Fiesta with 5,000 miles on it when I bought it.  It wasn't until I was driving home I saw it only had 15 miles on it (actually true).
Seriously move on and deal with the more serious aspects of life like getting your vaccinations and dealing with life at the moment.
Anyway if that's harsh I apologise but I'm dealing with the most incompetent conveyancing solicitor ever and ironically their name is Best Solicitors.
Anyway I'm now off to the vent and house buying boards!

I’ve actually had both courses of my Covid-19 vaccine back in jan/March. Currently making sure 25 plus are being booked in and vaccinated, so yes I thought i would treat myself with a new car. Yes I am very angry with myself for not noticing the error, very 😡. I bought car cause of low mileage and if I had known, then no I probably wouldn’t have purchased it or might have bargained some more. 

What irks me is that in the same breath I am told car is still being used, and then on the paperwork they make a mistake and not declare the actually mileage? Am I missing something. Yes it’s my fault. 

jimjames

emmastevens said:

hollie.weimeraner said:

Oh dear I need to go back to Evans Halshaw.  They advertised a Fiesta with 5,000 miles on it when I bought it.  It wasn't until I was driving home I saw it only had 15 miles on it (actually true).
Seriously move on and deal with the more serious aspects of life like getting your vaccinations and dealing with life at the moment.
Anyway if that's harsh I apologise but I'm dealing with the most incompetent conveyancing solicitor ever and ironically their name is Best Solicitors.
Anyway I'm now off to the vent and house buying boards!

 I bought car cause of low mileage and if I had known, then no I probably wouldn’t have purchased it or might have bargained some more. 

What irks me is that in the same breath I am told car is still being used, and then on the paperwork they make a mistake and not declare the actually mileage? Am I missing something. Yes it’s my fault. 

6000 miles is low mileage. The difference as already mentioned is trivial and has no impact on price. I buy cars with 100,000 miles where 50,000 miles difference would make an impact. 

emmastevens said:

hollie.weimeraner said:

Oh dear I need to go back to Evans Halshaw.  They advertised a Fiesta with 5,000 miles on it when I bought it.  It wasn't until I was driving home I saw it only had 15 miles on it (actually true).
Seriously move on and deal with the more serious aspects of life like getting your vaccinations and dealing with life at the moment.
Anyway if that's harsh I apologise but I'm dealing with the most incompetent conveyancing solicitor ever and ironically their name is Best Solicitors.
Anyway I'm now off to the vent and house buying boards!

What irks me is that in the same breath I am told car is still being used, and then on the paperwork they make a mistake and not declare the actually mileage? Am I missing something. Yes it’s my fault. 

So you were told the car was still being used, mileage is important to you and you didn't think to check how much the mileage had increased through use?
Just enjoy your new car and don't get worried about an insignificant number.