Octopus Tracker

masonic

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

Not at all, you said it was last Saturday. The window of opportunity to submit manual reads for Saturday and Sunday is still open.

SJMALBA

MeteredOut said:

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

How long was this "momentary" power cut? Because we when had a power cut on 7th June for around 30 minutes, my smart meter still sent the 0.07kWh used during that period.

In my case, the power cut obviously crossed two 30-minute blocks, so it recorded usage, and if your power cut was momentary, I'd expect the same.

So, was was it not actually momentary, and was power out for a whole 30 minute block? In which case, I can't see how you can expect a meter (smart of not) to distinguish between a power cut and no usage. The meter is owning up to not knowing by not sending any data for the period to the DCC. It is Octopus's decision to assume no usage in a 30 minute slot means a missing reading, so you should take it up with them.

I don't know - all I know is that they have data for the half-hour before (0.017kWh), and after (0.009kWh), so it must have occurred in between, but for how long...? I've emailed the smart meter team at Octopus to see what they say.

masonic

SJMALBA said:

MeteredOut said:

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

How long was this "momentary" power cut? Because we when had a power cut on 7th June for around 30 minutes, my smart meter still sent the 0.07kWh used during that period.

In my case, the power cut obviously crossed two 30-minute blocks, so it recorded usage, and if your power cut was momentary, I'd expect the same.

So, was was it not actually momentary, and was power out for a whole 30 minute block? In which case, I can't see how you can expect a meter (smart of not) to distinguish between a power cut and no usage. The meter is owning up to not knowing by not sending any data for the period to the DCC. It is Octopus's decision to assume no usage in a 30 minute slot means a missing reading, so you should take it up with them.

I don't know - all I know is that they have data for the half-hour before (0.017kWh), and after (0.009kWh), so it must have occurred in between, but for how long...? I've emailed the smart meter team at Octopus to see what they say.

When I did that, they just spat out an averaged bill and that was the end of it as far as they were concerned. But as I mentioned, there is a way to avoid this.

SJMALBA

masonic said:

SJMALBA said:

MeteredOut said:

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

How long was this "momentary" power cut? Because we when had a power cut on 7th June for around 30 minutes, my smart meter still sent the 0.07kWh used during that period.

In my case, the power cut obviously crossed two 30-minute blocks, so it recorded usage, and if your power cut was momentary, I'd expect the same.

So, was was it not actually momentary, and was power out for a whole 30 minute block? In which case, I can't see how you can expect a meter (smart of not) to distinguish between a power cut and no usage. The meter is owning up to not knowing by not sending any data for the period to the DCC. It is Octopus's decision to assume no usage in a 30 minute slot means a missing reading, so you should take it up with them.

I don't know - all I know is that they have data for the half-hour before (0.017kWh), and after (0.009kWh), so it must have occurred in between, but for how long...? I've emailed the smart meter team at Octopus to see what they say.

When I did that, they just spat out an averaged bill and that was the end of it as far as they were concerned. But as I mentioned, there is a way to avoid this.

Much as I'd expect from Octopus, given their 'couldn't care less' abysmal customer service (IME), but I thought I'd give it a go...

I pay whole calendar month bills via variable DD - presumably, submitting meter readings will generate a bill (and mess up my billing in a different way)?

masonic

SJMALBA said:

masonic said:

SJMALBA said:

MeteredOut said:

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

How long was this "momentary" power cut? Because we when had a power cut on 7th June for around 30 minutes, my smart meter still sent the 0.07kWh used during that period.

In my case, the power cut obviously crossed two 30-minute blocks, so it recorded usage, and if your power cut was momentary, I'd expect the same.

So, was was it not actually momentary, and was power out for a whole 30 minute block? In which case, I can't see how you can expect a meter (smart of not) to distinguish between a power cut and no usage. The meter is owning up to not knowing by not sending any data for the period to the DCC. It is Octopus's decision to assume no usage in a 30 minute slot means a missing reading, so you should take it up with them.

I don't know - all I know is that they have data for the half-hour before (0.017kWh), and after (0.009kWh), so it must have occurred in between, but for how long...? I've emailed the smart meter team at Octopus to see what they say.

When I did that, they just spat out an averaged bill and that was the end of it as far as they were concerned. But as I mentioned, there is a way to avoid this.

Much as I'd expect from Octopus, given their 'couldn't care less' abysmal customer service (IME), but I thought I'd give it a go...

I pay whole calendar month bills via variable DD - presumably, submitting meter readings will generate a bill (and mess up my billing in a different way)?

You would be billed up to the day of the power cut and (usually within the same bill) for the day of the power cut, using the index readings you provide. Normal billing would then be resumed from then up to your usual date. So I'll leave it for you to pit OCD vs MSE

SJMALBA

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

MeteredOut said:

SJMALBA said:

masonic said:

SJMALBA said:

masonic said:

SJMALBA said:

Damn - there's a gap showing this month, when we had power cut - can this be corrected?

It is unlikely there will be data available if you had a power cut. Is it recent enough that you can submit manual reads for the day of the gap and the day after?

It's just 1 half-hour 'gap' last Saturday - my online account has usage data for the half-hour before, and after.

Why can't (so-called) smart meters correctly identify that no electricity was used because of the power cut, rather than reporting missing data?

It can't tell the difference between a power cut and someone tampering with it. It wouldn't have been able to measure the actual consumption if it wasn't powered. The smart thing to do is to own up to not knowing.

Another bill messed up, and load-shifting a complete waste of time and effort, because of a momentary power cut, and the inability of 'smart meters' to deal with a not uncommon occurrence... Words fail me. 😡

How long was this "momentary" power cut? Because we when had a power cut on 7th June for around 30 minutes, my smart meter still sent the 0.07kWh used during that period.

In my case, the power cut obviously crossed two 30-minute blocks, so it recorded usage, and if your power cut was momentary, I'd expect the same.

So, was was it not actually momentary, and was power out for a whole 30 minute block? In which case, I can't see how you can expect a meter (smart of not) to distinguish between a power cut and no usage. The meter is owning up to not knowing by not sending any data for the period to the DCC. It is Octopus's decision to assume no usage in a 30 minute slot means a missing reading, so you should take it up with them.

I don't know - all I know is that they have data for the half-hour before (0.017kWh), and after (0.009kWh), so it must have occurred in between, but for how long...? I've emailed the smart meter team at Octopus to see what they say.

When I did that, they just spat out an averaged bill and that was the end of it as far as they were concerned. But as I mentioned, there is a way to avoid this.

Much as I'd expect from Octopus, given their 'couldn't care less' abysmal customer service (IME), but I thought I'd give it a go...

I pay whole calendar month bills via variable DD - presumably, submitting meter readings will generate a bill (and mess up my billing in a different way)?

You would be billed up to the day of the power cut and (usually within the same bill) for the day of the power cut, using the index readings you provide. Normal billing would then be resumed from then up to your usual date. So I'll leave it for you to pit OCD vs MSE

LOL! With my growing and ever more detailed energy spreadsheet, I fear the former will win out! 

zoonyx

Can anyone confirm that tomorrow octopus tracker will be more expensive than the cap? Looks like it will be.

masonic

zoonyx said:

Can anyone confirm that tomorrow octopus tracker will be more expensive than the cap? Looks like it will be.

19.72p here, vs 21.65p for flexible (and higher standing charge), so not in my case. Even the April 2024 Tracker is 1.3p cheaper.

Doc_N

zoonyx said:

Can anyone confirm that tomorrow octopus tracker will be more expensive than the cap? Looks like it will be.

Not the case I think.

Somebody

zoonyx said:

Can anyone confirm that tomorrow octopus tracker will be more expensive than the cap? Looks like it will be.

If tomorrow as in 1st July with the new price cap/SVT then no. Eastern Region: today 20.35p (SVT 25.26p), tomorrow 20.99p (new SVT/Cap 23.084p)