Octopus Tracker

masonic

Telegraph_Sam said:

But if I'm on Tracker but without a smart phone then they can only charge me for the month's usage regardless if there are any missed readings. Averaged out per day I suppose. 

Currently they still support billing using index reads and averaging consumption. This is in contrast to other tariffs like Agile. They could opt to drop support for that at some stage.

The issue of defective smart meters and issues at the DCC are challenges to be solved, and why these tariffs are still referred to as beta.

Telegraph_Sam

Re Doc_N's post above has anyone got any experience / tips they can pass on re combining Tracker with SEG's under the Fixed Outgoing tariff. If the Octopus staff themselves are clueless I tremble at the prospect of me going live and hitting problems.

Doc_N

Telegraph_Sam said:

I am in the process  hopefully of combining (existing) Tracker with the Fixed Outgoing tariff so wait to experience what you are referring to

Same here. It’s been going on now for approaching a year, and despite numerous assurances from numerous people it still isn’t sorted out. 

Qyburn

Doc_N said:

And if you think they’re clueless on Tracker and Agile, combine Tracker with an Outgoing solar tariff and it’s ten times worse. They haven’t the remotest idea what they’re doing and not the remotest idea how to sort things out when they go wrong.

Can I ask what issues you experienced? I'm trying to do exactly that, although it's only a couple of days since I put in the application with MCS and G.99 etc.

Telegraph_Sam

You may or may not be jumping through the same hoops as I am: Transferring the export component of my (Scot Power)  FIT to Octopus Fixed Outgoing SEG's. It's a 2-stage re-registration process and I was told to expect around 6 weeks for it to complete. It must be about 6 weeks now and the ball is still in SP's court. I can't blame Octopus for the time elapsed up to now. Patience is ...

MP1995

Doc_N said:

Octopus these days is one of those outfits, much like TalkTalk, where everything’s just fine - until it goes wrong. And at that point, unless it’s a very simple fix it can run on and on for months without any kind of resolution. They also do their very best to wriggle their way out of complaints finding their way to the Energy Ombudsman. 

And if you think they’re clueless on Tracker and Agile, combine Tracker with an Outgoing solar tariff and it’s ten times worse. They haven’t the remotest idea what they’re doing and not the remotest idea how to sort things out when they go wrong.

That is harsh, talktalk and three I would put in the same basket.

Octopus on twitter I would say is still one of the best but then again I haven't had a complaint for 6 months so maybe you have had issues recently?

Doc_N

Qyburn said:

Doc_N said:

And if you think they’re clueless on Tracker and Agile, combine Tracker with an Outgoing solar tariff and it’s ten times worse. They haven’t the remotest idea what they’re doing and not the remotest idea how to sort things out when they go wrong.

Can I ask what issues you experienced? I'm trying to do exactly that, although it's only a couple of days since I put in the application with MCS and G.99 etc.

MP1995 said:

Doc_N said:

Octopus these days is one of those outfits, much like TalkTalk, where everything’s just fine - until it goes wrong. And at that point, unless it’s a very simple fix it can run on and on for months without any kind of resolution. They also do their very best to wriggle their way out of complaints finding their way to the Energy Ombudsman. 

And if you think they’re clueless on Tracker and Agile, combine Tracker with an Outgoing solar tariff and it’s ten times worse. They haven’t the remotest idea what they’re doing and not the remotest idea how to sort things out when they go wrong.

That is harsh, talktalk and three I would put in the same basket.

Octopus on twitter I would say is still one of the best but then again I haven't had a complaint for 6 months so maybe you have had issues recently?

It’s not, I think, so much a problem with the Tracker/Outgoing interface as a general problem with moving FiT payments from another company to Octopus.

I switched mine to Octopus in May 2023, and despite numerous assurances from various Octopus ‘customer happiness specialists’ the payments being made for export are still being based on the 50% estimated basis at substantially less than the 15p that should be being paid.

Nothing, but nothing, seems to be capable of getting it resolved, despite the formal complaint which they just closed down saying it had been fixed. So now I’ve got to waste time yet again with another complaint, which this time I’ll push through to the relevant Ombudsman service. 

A guy I know in the village had exactly the same problem and gave up after 6 months, sticking with his existing supplier.

Frankly, it’s not harsh to compare them with TalkTalk. A complaint to the TalkTalk CEO leads to a quick resolution - a complaint to ‘Greg@octopus.energy’ leads precisely nowhere.

SJMALBA

When did Octopus launch the first version of Tracker - just curious as to how long it's been going...

gt94sss2

SJMALBA said:

When did Octopus launch the first version of Tracker - just curious as to how long it's been going...

May 2017

https://www.theguardian.com/business/2017/may/08/octopus-energy-tariff-customers-see-profit-margins-gas-electricity

Archerychick

Morning! I’m liaising with someone at Octopus about a few billing issues which are almost sorted now, but I’ve this morning had the following explanation as to how the tracker tariff works. This is not my understanding at all, my understanding is that each day is billed based on the day rate on that day, unless a meter reading is not available. If it’s not available then it is averaged over the entire billing period.

“We don't bill to each separate unit rate for each day, this is totalled then averaged so we can bill them to one average unit rate for the full period which I appreciate makes things complicated when trying to track alongside. This means we also need to do the same for the consumption; averaging the consumption to line up with the average unit rate to provide a total charge for the period.

Effectively, unlike Agile for Electricity, we don't offer a true Time of Use tariff for Gas - Tracker is close, but both unit rate and consumption are aggregated/totalled then split across the billing period.”

I can’t find anything in the tracker terms which spells out the billing approach in black and white which I can send back, so would appreciate feedback from you guys. I feel like this escalation point doesn’t understand the smart tariff