Octopus Tracker

northernstar007

a bit cheesed off with octopus now
been with them since nov, ive asked them to change my billing date to the 1st and still getting billed wrong dates
ive emailed them they said they would change it and on twitter and still getting billed middle of the month
what shall i do now

Spoonie_Turtle

northernstar007 said:

a bit cheesed off with octopus now
been with them since nov, ive asked them to change my billing date to the 1st and still getting billed wrong dates
ive emailed them they said they would change it and on twitter and still getting billed middle of the month
what shall i do now

Have you tried sending manual readings on the 1st?

I actually think I still have our billing date as the 22nd but sending a reading on the 1st forces a bill, and then the app shows monthly usage and cost anyway.

northernstar007

thanks for the reply, i did put manual reading in on the 1st dec jan and feb, ive resent octopus a message on twitter, polite but direct

Slinky

Have you actually spoken with them on the phone? That's how I got mine changed. I think there was one more bill on 7th, which she said would happen, but ever since I asked I'm being billed on 1st.

pete-20-11

northernstar007 said:

a bit cheesed off with octopus now
been with them since nov, ive asked them to change my billing date to the 1st and still getting billed wrong dates
ive emailed them they said they would change it and on twitter and still getting billed middle of the month
what shall i do now

Try the website, there's an option in the my Account area, under change my payments, then change my payment date? 

Telegraph_Sam

I think there would be something to be said for having a smart and/or manual reading on 14th for those condemned to moving to the new tariff on 15th

northernstar007

pete-20-11 said:

northernstar007 said:

a bit cheesed off with octopus now
been with them since nov, ive asked them to change my billing date to the 1st and still getting billed wrong dates
ive emailed them they said they would change it and on twitter and still getting billed middle of the month
what shall i do now

Try the website, there's an option in the my Account area, under change my payments, then change my payment date? 

hi pete the payment date from my bank acc is fine
ive had a twitter message from octopus saying they are sorry about whats happened and its been adjusted for 1st of march, thats what they said the last time, now this is the 3rd attempt

masonic

northernstar007 said:

a bit cheesed off with octopus now
been with them since nov, ive asked them to change my billing date to the 1st and still getting billed wrong dates
ive emailed them they said they would change it and on twitter and still getting billed middle of the month
what shall i do now

In my last interaction with them, I was also promised a bill just after the end of each month, which was not something I cared about, I had contacted them because I wasn't receiving any bills. Nothing happened to my billing date, but I'm grateful someone finally fixed the non-issuance problem for me.

northernstar007

gas prices on int market is crashing, knock on effect ?

masonic

northernstar007 said:

gas prices on int market is crashing, knock on effect ?

Has dipped just below the low seen in April 2023 ($1.82 vs $1.96). Would expect prices to fall a bit as the colder weather subsides anyway. Tracker price went down between April and June last year despite international prices rising by 40% over the same period, so don't expect correlation. Perhaps this is a good opportunity for reserves to be topped up, if we still have the storage.