Octopus Tracker

Matt17

I requested to be moved to Tracker last week but I'm still waiting for them to do it. Should they honour the previous formula or put me on the new more expensive one? 

bristolleedsfan

Matt17 said:

I requested to be moved to Tracker last week but I'm still waiting for them to do it. Should they honour the previous formula or put me on the new more expensive one? 

Those who applied to switch to tracker before 12pm yesterday get version with previous formula.

Qyburn

MultiFuelBurner said:

Qyburn said:

MultiFuelBurner said:

So in my view the original formula had running costs and profit built in.

So where do we think Octopus have gone wrong?

As cited a few times on here, Octopus has stated that Tracker is loss making. Whether this new pricing puts it into the black isn't known.

I don't know if they can really be buying some on the spot market to cover their Tracker customers. And I think it very unlikely that they would be able to cancel hedged purchases as people move onto Tracker.

Ah great can you point me to the Octopus link that confirms it's loss making. I do like to read these things and store them for future use.

Discussed on here many pages back. Not sure when the discussion started but this takes you into the rough timespan ..

https://forums.moneysavingexpert.com/discussion/comment/79987061/#Comment_79987061

Griffindog

Spoonie_Turtle said:

Griffindog said:

Spoonie_Turtle said:

Griffindog said:

When I renewed in June I was moved to the latest version of Tracker with new caps, standing charges and a 12 month end date.

Which version?

We renewed in August coming off July 22 tariff, put on the Nov 22 tariff with higher caps but no end date, and for some reason lower SC than our previous one.

The original V.3 with 40p/11p caps.

Sorry I should have been clearer, I meant which version were you put onto?  I'm curious because yours had an end date and our renewal didn't.

November 2022 V1

Qyburn

Speaking of Tracker price calculation, I'm sure I saw something from O giving a breakdown of the elements making up the price charged. Anyone else seen that and remember where it is?

Reason for wanting another look is that they put a mark up of around 20% on unit price, and also add a fixed per unit increment. That suggests that some of their costs scale with price, and I was wondering which those were. Credit and finance costs would. But presumably admin or maintenance wouldn't. 

Matt17

bristolleedsfan said:

Matt17 said:

I requested to be moved to Tracker last week but I'm still waiting for them to do it. Should they honour the previous formula or put me on the new more expensive one? 

Those who applied to switch to tracker before 12pm yesterday get version with previous formula.

I should be ok then. Where have you seen that? it would be useful to take a screenshot of it in case their is any issues

bristolleedsfan

Matt17 said:

bristolleedsfan said:

Matt17 said:

I requested to be moved to Tracker last week but I'm still waiting for them to do it. Should they honour the previous formula or put me on the new more expensive one? 

Those who applied to switch to tracker before 12pm yesterday get version with previous formula.

I should be ok then. Where have you seen that? it would be useful to take a screenshot of it in case their is any issues

If i see Octopus response elsewhere again on the subject I will take a screenshot, they have always had a policy of honouring applications that were made to switch to tracker before they announced a new version. they also make mistakes so if you get put on current version contact them pointing out you applied before new version was introduced.

Bendo

Can't find the Agile thread, but looks like there is also a new Agile December 2023 tariff. Not sure what the changes are there.

mmmmikey

Bendo said:

Can't find the Agile thread, but looks like there is also a new Agile December 2023 tariff. Not sure what the changes are there.

Thanks - I'll get the prices from the API this afternoon if I can then comment further on the Agile thread.

bristolleedsfan

Bendo said:

Can't find the Agile thread, but looks like there is also a new Agile December 2023 tariff. Not sure what the changes are there.

Standing charge has increased inline with all other Octopus tariffs.