Octopus Tracker

Qyburn

Just out of interest, does anyone know if Tracker is billed using daily index readings from the Smart Meter, or by totting up the 1/2 hourly useage figures?

Xbigman

They switched me today to Tracker for both electricity and gas, despite me saying I wanted gas only and to remain on Agile for electricity.  

Why is nothing ever straightforward?

Well they switched me onto Tracker for gas and electric, but I only wanted electric. 

I'll be calling Monday.



Darren

masonic

Qyburn said:

Just out of interest, does anyone know if Tracker is billed using daily index readings from the Smart Meter, or by totting up the 1/2 hourly useage figures?

The fact that those of us on an E7 meter profile were required to have our smart meters updated to be single rate suggests they must be using data from the meter registers rather than HH usage.

scobie

Xbigman said:

They switched me today to Tracker for both electricity and gas, despite me saying I wanted gas only and to remain on Agile for electricity.  

Why is nothing ever straightforward?

Well they switched me onto Tracker for gas and electric, but I only wanted electric. 

I'll be calling Monday.



Darren

It’s happened to everyone who wanted gas only or electric only - they’ve moved people to both.  

 I’m a huge fan of Octopus but they have not covered themselves in glory this week. 

Doc_N

scobie said:

Xbigman said:

They switched me today to Tracker for both electricity and gas, despite me saying I wanted gas only and to remain on Agile for electricity.  

Why is nothing ever straightforward?

Well they switched me onto Tracker for gas and electric, but I only wanted electric. 

I'll be calling Monday.



Darren

It’s happened to everyone who wanted gas only or electric only - they’ve moved people to both.  

 I’m a huge fan of Octopus but they have not covered themselves in glory this week. 

And yet I asked for both - but they've only switched one!  To be fair, it's doubtless only the odd exceptions that are being reported here though, and it's easily sortable.

crumpet_man

I was on gas tracker and agile for electric, requested switch to tracker for electric and so far nothing has been updated.

Raxiel

Got the email about being switched on Friday and nothing has changed yet, wonder if they've paused.

wild666

I chose both and was switched over to both on the 7th but the tariff is backdated to the 1st. I also noticed that the SC is less on tracker than on the SVR by about 7p per day for electric and 0.63p for gas 

crumpet_man

Can anyone give me some advice regarding moving to tracker from economy 7 as Octopus are being unhelpful.

Last year I had a dumb meter and Economy 7 and as I was not making use of the night rate I asked Octopus to change it to the flat rate "flexible" tariff.  They did this and I continued to input day and night meter readings which were charged at the same rate. 

In May this year, smart meters were installed by Octopus and I signed up to the Tracker waitlist and moved to the Agile tariff immediately.  

I received the Tracker invite email last week and filled in the form but have not been switched to Tracker.  When I emailed Octopus about this they came back with an unhelpful 'tracker is not compatible with two rate meters"

What do I need to tell Octopus in order to get on Tracker for electricity?  Did I just get an unhelpful rep?

Alnat1

Give them a ring and hopefully you'll get someone who can help. If Agile is possible then so is Tracker.