Octopus Tracker

Chrysalis

bristolleedsfan said:

Tracker tariff should be available to change to via online dashboard from Friday    Source  Online Sun 

I dont even have a change tariff button anymore, I assumed they had removed it from everyone.

Chrysalis

Griffindog said:

bristolleedsfan said:

Tracker tariff should be available to change to via online dashboard from Friday    Source  Online Sun 

I wonder if the caps will be £1.00/30p and what will the standing charges be?

Probably will be, the current levels are effectively uncapped and risk free for Octopus.

bristolleedsfan

Chrysalis said:

bristolleedsfan said:

Tracker tariff should be available to change to via online dashboard from Friday    Source  Online Sun 

I dont even have a change tariff button anymore, I assumed they had removed it from everyone.

Recently re-added change tariff button should be the same for all customers

Chrysalis

Supposed to be in this gap?

westv

Chrysalis said:

Supposed to be in this gap?

On my screen it's just below "Make a one off payment"

Chrysalis

I guess it isnt all customers then.  Curious why suppliers do weird things like this.

@bristolleedsfan since you seem to often know whats going on with Octopus can you find out why its not fully inclusive and if it will roll out to everyone any time soon?

bristolleedsfan

Chrysalis said:

I guess it isnt all customers then.  Curious why suppliers do weird things like this.

@bristolleedsfan since you seem to often know whats going on with Octopus can you find out why its not fully inclusive and if it will roll out to everyone any time soon?

If you are you looking via website account dashboard as opposed to via App, try another browser.

double_dutchy

In the past, when I didn't have a "Change my payments" option available I just edited the URL to get to that page (and then saved as a favorite).

The link for the change tariff option should be:

https://octopus.energy/dashboard/accounts/9999999/tariff-renewal/#/

replace 9999999 with your account number

Chrysalis

bristolleedsfan said:

Chrysalis said:

I guess it isnt all customers then.  Curious why suppliers do weird things like this.

@bristolleedsfan since you seem to often know whats going on with Octopus can you find out why its not fully inclusive and if it will roll out to everyone any time soon?

If you are you looking via website account dashboard as opposed to via App, try another browser.

Same in firefox, edge and chrome, I think its fair to say its not unlocked on my account.

Also same on app.

SJMALBA

@Chrysalis did you start a new tariff recently (switch to current Tracker?)? Would that mean no tariff change option for a (short?) period of time?

Anyway, FWIW, it's on my online account dashboard.