Octopus Tracker

Chrysalis

double_dutchy said:

In the past, when I didn't have a "Change my payments" option available I just edited the URL to get to that page (and then saved as a favorite).

The link for the change tariff option should be:

https://octopus.energy/dashboard/accounts/9999999/tariff-renewal/#/

replace 9999999 with your account number

Yeah that works, so forcing the issue works, but since bristol seems convinced it should already be on all accounts (I would be more confident if he quoted a source) then I will twitter DM them for an official reason why it isnt there) and if they give me a reason will let the MSE community know.

Chrysalis

SJMALBA said:

@Chrysalis did you start a new tariff recently (switch to current Tracker?)? Would that mean no tariff change option for a (short?) period of time?

Anyway, FWIW, it's on my online account dashboard.

Could be the reason, I was moved from agile to tracker recently on electric and have a pending gas tracker renewal due later this month.

Will assume this is the reason so not going to bother querying about it.

thatsnotmynaim

Just wondering if anyone’s been switched to tracker this week yet? I filled my form in last Sat and was expecting to be switched yesterday / today but haven't seen or heard anything. Just wondering if I should contact them if others have already been switched or just wait patiently..

bristolleedsfan

thatsnotmynaim said:

Just wondering if anyone’s been switched to tracker this week yet? I filled my form in last Sat and was expecting to be switched yesterday / today but haven't seen or heard anything. Just wondering if I should contact them if others have already been switched or just wait patiently..

Answer they have given on Twitter  "  the switch will happen sometime today — when it does, you’ll get an email confirming everything and be able to see your new tariff in your app/online account"

thatsnotmynaim

bristolleedsfan said:

thatsnotmynaim said:

Just wondering if anyone’s been switched to tracker this week yet? I filled my form in last Sat and was expecting to be switched yesterday / today but haven't seen or heard anything. Just wondering if I should contact them if others have already been switched or just wait patiently..

Answer they have given on Twitter  "  the switch will happen sometime today — when it does, you’ll get an email confirming everything and be able to see your new tariff in your app/online account"

Perfect, thanks

Spoonie_Turtle

Had my renewal e-mail today (July 22 version)

"You've been on Octopus Tracker for almost 12 months now.

If you'd like to stick with Tracker, please let us know by replying to this email.

If you do nothing, you'll roll onto Flexible Octopus … (etc.)"  


So I responded yes we'd like to stay on it.


" … I'm glad to hear that you would like to stay on the Octopus Tracker tariff.

I would like to remind you that your current tariff is due to expire on 21 August 2023. If your contract ends, you will need to renew it. However, if you would like to stay on the Octopus Tracker tariff, you can renew it before it expires.

I hope this information helps. … " 

… Huh?

Seems the AI is maintaining its unhelpful interactions streak, I haven't had a useful one so far.

scobie

thatsnotmynaim said:

bristolleedsfan said:

thatsnotmynaim said:

Just wondering if anyone’s been switched to tracker this week yet? I filled my form in last Sat and was expecting to be switched yesterday / today but haven't seen or heard anything. Just wondering if I should contact them if others have already been switched or just wait patiently..

Answer they have given on Twitter  "  the switch will happen sometime today — when it does, you’ll get an email confirming everything and be able to see your new tariff in your app/online account"

Perfect, thanks

They switched me today to Tracker for both electricity and gas, despite me saying I wanted gas only and to remain on Agile for electricity.  

Why is nothing ever straightforward?

thatsnotmynaim

Oops, mines just done, both for me..

Boris_Blank

thatsnotmynaim said:

Oops, mines just done, both for me..

Yep, me too, checked my account online and its showing Tracker for both Gas and Electricity. Not received an email yet but very pleased I've signed up.

frugalfran

I had a similar email 're my gas tracker ending. I clicked as required to say I wanted to renew and had an email saying I needed to do nothing, but have since had nothing more official to say it will be renewed, nor any tariff confirmation.