Octopus Tracker

Spoonie_Turtle

QrizB said:

Spoonie_Turtle said:

Tomorrow will be cheap energy (ironic), does anyone know if the forecast is similar for the whole weekend?  Obviously we'll try to make use of it by load shifting e.g. washing from Sunday to Saturday, but if it's likely to be cheap both days that would be very useful.  Won't find out for certain until 9am tomorrow.

It's forecast to remain windy all weekend, but it probably won't remain quite as cheap into Sunday. I wouldn't want to rely on two consecutive days of Agile plunge pricing, for example.

Great, thank you   Rain is forecast for Sunday anyway, but useful to know some things that can't be load shifted will still be relatively cheap.

Chrysalis

Just checked the graph for tomorrow, even by mid afternoon its only 10-15p unit.

bristolleedsfan

Could this possibly be the worst completely wrong answer that they could possibly give on a public platform  

James Johnson on Twitter: "@OctopusEnergy can you please move my gas tracker tariff to apply the day rate to the days usage, rather than averaging over the month" / Twitter

Umiamz

bristolleedsfan said:

Could this possibly be the worst completely wrong answer that they could possibly give on a public platform  

James Johnson on Twitter: "@OctopusEnergy can you please move my gas tracker tariff to apply the day rate to the days usage, rather than averaging over the month" / Twitter

Yes, had that on occasion when I've asked for something to be done. I've had to resort to a phone call to get the correct message across, too.

It's not just Octopus, though. EE, Sky, Vodafone, it's often the same thing - misunderstanding a request and having to hang up and call back until you get somebody who understands.

To be fair, there are some real gems among the agents at Octopus who have sorted things out there and then.

bristolleedsfan

Existing Customer without EV who was coming to end of Go Faster 12 months, during July I got him to sign up to Agile 2018 version, within email reply CS noticed Agile signup and advised him not to switch to Agile.

Today customer sent twitter message asking about gas smart meter availability

"Are you on Agile Octopus intentionally? Sorry for my asking, I'm just not sure it's the best tariff to be on right now"

Griffindog

I thought I had understood the email with the new rates but now I’m not so sure.  I’m on V.3 (40p/11p) so how do the new rates work for me? I initially thought that because my cap was 40p then that cap would be subject to the reduction of up to 17p to make a new cap of 34p but I’m not sure that is correct.

Have I got this right?

If electricity is less than 34p  then I pay the actual rate.

If electricity is between 34p and 51p I pay 34p.

If it is between 51p and 57p would I pay that amount minus 17p

If it is over 57p (40+17) would the 40p cap still apply?

QrizB

Griffindog said:

I thought I had understood the email with the new rates but now I’m not so sure.  I’m on V.3 (40p/11p) so how do the new rates work for me? I initially thought that because my cap was 40p then that cap would be subject to the reduction of up to 17p to make a new cap of 34p but I’m not sure that is correct.

This was all rubbish. See instead this post on page 127:

https://forums.moneysavingexpert.com/discussion/comment/79522395/#Comment_79522395

Griffindog

QrizB said:

Griffindog said:

I thought I had understood the email with the new rates but now I’m not so sure.  I’m on V.3 (40p/11p) so how do the new rates work for me? I initially thought that because my cap was 40p then that cap would be subject to the reduction of up to 17p to make a new cap of 34p but I’m not sure that is correct.

For you on V3, electricity:

• If the calculated Tracker price is below 34p, you pay the price.
• If the price is 34p or over, you pay 34p.

And gas:

• If the price is below 10.3p, you pay the price.
• If the price is 10.3p or over, you pay 10.3p.

In effect your 40p/11p cap has been replaced with a 34p/10.3p one.

(The prices aren't exactly 34p or 10.3p, they vary by region.)

So our cap is replaced by a new, lower cap and it isn’t just the daily rate that is reduced by up to 17p? Doesn’t “the dynamic rate” refer to the variable daily rate?

QrizB

Griffindog said:

So our cap is replaced by a new, lower cap

I think so but now you've got me doubting myself! I'm going to strike through my comment until I have reviewed other people's contributions to this thread.

I've not yet received an email from Octopus regarding Tracker V3 rates, have you heard anything?

Yes, the dynamic rate is the variable daily rate - it's called "dynamic rate" in your online Octopus account.

Spies

I don't seem to have received any communication regarding gas tracker, was an email sent? I only received agile info.