Octopus Tracker

[Deleted User]

fryedslyce said:

ChaunceyGardiner said:

Umiamz said:

Why wouldn't they? Dynamic unit rate just reflects that it changes daily.

I realise that. But the Tracker cap is voluntary. The email could be interpreted to mean that the EPG rebate replaces, rather than augments it.

If the caps no longer applied then surely Octopus would need to specifically say so according to 10.4 of their terms and conditions:

"If we propose to make changes to your Contract that are not to your advantage (including increasing charges or changes to a Time of Use Tariff formula that results in higher charges) we will give you reasonable notice of the changes. If you do not agree with the changes, you can switch to another supplier or end this Contract and start a new Contract with us without penalty."

"that results in higher charges".  A lot of room there to say that because of the discount elsewhere, your 'charges' overall will not be higher.

SJMALBA

AFAIK, Tracker UR caps are voluntarily applied by Octopus, they do not form part of the contract?

fryedslyce

SJMALBA said:

AFAIK, Tracker UR caps are voluntarily applied by Octopus, they do not form part of the contract?

Once they've been applied, they automatically form part of the contract.

razord

Confirmed on Twitter that your original cap still applies too:

https://twitter.com/OctopusEnergy/status/1575823223102394369

"the EPG discount is in addition to your Octopus cap (we won't change your cap during your fixed term). So yes, if your cap is currently 35p, you've now essentially got a 34p cap🎉"

Alnat1

 razord said:

Confirmed on Twitter that your original cap still applies too:

https://twitter.com/OctopusEnergy/status/1575823223102394369

"the EPG discount is in addition to your Octopus cap (we won't change your cap during your fixed term). So yes, if your cap is currently 35p, you've now essentially got a 34p cap🎉"

 

ChaunceyGardiner

razord said:

"the EPG discount is in addition to your Octopus cap (we won't change your cap during your fixed term). So yes, if your cap is currently 35p, you've now essentially got a 34p cap🎉"

I just got a similar reply, although I'm on a later version of Tracker. Good news.

SJMALBA

razord said:

Confirmed on Twitter that your original cap still applies too:

https://twitter.com/OctopusEnergy/status/1575823223102394369

"the EPG discount is in addition to your Octopus cap (we won't change your cap during your fixed term). So yes, if your cap is currently 35p, you've now essentially got a 34p cap🎉"

We've all screengrabbed this, right?!

Seriously, though, good outcome for Tracker customers!

Chrysalis

Agile is covered by EPG, details in this post.  Not got email yet for gas tracker.

https://forums.moneysavingexpert.com/discussion/comment/79520206/#Comment_79520206

Government will be saving money, prices are still not bad going.

Dipped to 21p today on electric and daily rate is exactly 8p for gas.

Chrysalis

SuperHans1 said:

This week I've had a complaint with Octopus resolved and they have moved me to the Agile Octopus Feb 2018 tariff;



They have offered to backdate this tariff to when my complaint was opened in July. What are the current thoughts on the 12 month term for this tariff? Do people think that Octopus will immediately increase the cap on this tariff once the 12 months are up?

Congrats, you on the god tier Agile.

Spoonie_Turtle

Wow, this was the absolute best outcome they I could imagine, but I didn't expect it would happen!  Sitting tight was the right thing to do - phew!  With a cap of 55p that essentially means it's capped at 37p, with the potential to dip under (which it has been doing recently), excellent!

Lots of exclamation marks there, but after the Twitter replies about Tracker yesterday I wasn't actually expecting to hear today either, and then to get the best case scenario … I am seriously chuffed.  What a relief, too.