Yougov Safe issues

rich_shot2003

damcon said:

I have been trying every day and am losing lots of money as I buy lots from amazon. It is reusing to do Disney+ as well. No idea what to do or how to contact them.

I still can not get Amazon to work and the Disney+ only seems to work if you watch more then 1 program fully as seems to not work if you watch half a program on Disney+.

also they do not answer any emails i have sent them so its seems that support have all stayed at home or they have been all sacked!!!!

FC360

rich_shot2003 said:

damcon said:

I have been trying every day and am losing lots of money as I buy lots from amazon. It is reusing to do Disney+ as well. No idea what to do or how to contact them.

I still can not get Amazon to work and the Disney+ only seems to work if you watch more then 1 program fully as seems to not work if you watch half a program on Disney+.

also they do not answer any emails i have sent them so its seems that support have all stayed at home or they have been all sacked!!!!

Yeah same thing with me. I don't even see my support tickets on the help page but I see my tickets from 8 months ago which is very strange and it seems their twitter is for posting things and not for replying to people or help.

rich_shot2003

FC360 said:

rich_shot2003 said:

damcon said:

I have been trying every day and am losing lots of money as I buy lots from amazon. It is reusing to do Disney+ as well. No idea what to do or how to contact them.

I still can not get Amazon to work and the Disney+ only seems to work if you watch more then 1 program fully as seems to not work if you watch half a program on Disney+.

also they do not answer any emails i have sent them so its seems that support have all stayed at home or they have been all sacked!!!!

Yeah same thing with me. I don't even see my support tickets on the help page but I see my tickets from 8 months ago which is very strange and it seems their twitter is for posting things and not for replying to people or help.

I am not sure what is going on with them at the moment.

How do you get to see your tickets as i have never been able to see them on my account page.

Andrewshane

I came across potentially the same issue.

damcon

Has anyone been able to get it to work yet?

rich_shot2003

damcon said:

Has anyone been able to get it to work yet?

No still the same.

Zaunite

Try this if you're having issues as it worked for me, make sure you see the year values go up on the site:

1.log into amazon before starting

2.click the amazon shoppers history option in the YouGovSafe extension - DO NOT CLICK THE BLUE "ADD NOW"

3. paste and hit enter with this link in the address bar : https://www.amazon.co.uk/gp/your-account/order-history?opt=ab&digitalOrders=1&unifiedOrders=1&returnTo=&orderFilter=year-2011 

4.you should see the history year counter going up from 2011 to present.

5. after it's done you may have to wait about 30 secs - 1 minute for the data to add and then you should get your 200 points eventually.

FC360

Zaunite said:

Try this if you're having issues as it worked for me, make sure you see the year values go up on the site:

1.log into amazon before starting

2.click the amazon shoppers history option in the YouGovSafe extension - DO NOT CLICK THE BLUE "ADD NOW"

3. paste and hit enter with this link in the address bar : https://www.amazon.co.uk/gp/your-account/order-history?opt=ab&digitalOrders=1&unifiedOrders=1&returnTo=&orderFilter=year-2011 

4.you should see the history year counter going up from 2011 to present.

5. after it's done you may have to wait about 30 secs - 1 minute for the data to add and then you should get your 200 points eventually.

I tried that and got a error message which I thought was in the right direction until I tried doing it without pasting that link and I got the same error message. I'm not sure if the error message is a good thing or bad thing as before I got no error lol.

rich_shot2003

Zaunite said:

Try this if you're having issues as it worked for me, make sure you see the year values go up on the site:

1.log into amazon before starting

2.click the amazon shoppers history option in the YouGovSafe extension - DO NOT CLICK THE BLUE "ADD NOW"

3. paste and hit enter with this link in the address bar : https://www.amazon.co.uk/gp/your-account/order-history?opt=ab&digitalOrders=1&unifiedOrders=1&returnTo=&orderFilter=year-2011 

4.you should see the history year counter going up from 2011 to present.

5. after it's done you may have to wait about 30 secs - 1 minute for the data to add and then you should get your 200 points eventually.

i did all that and it went from 2011 to present and then after 20 secs i got the something went wrong message.
how many times did you do it till you got it to work?

FC360

rich_shot2003 said:

Zaunite said:

Try this if you're having issues as it worked for me, make sure you see the year values go up on the site:

1.log into amazon before starting

2.click the amazon shoppers history option in the YouGovSafe extension - DO NOT CLICK THE BLUE "ADD NOW"

3. paste and hit enter with this link in the address bar : https://www.amazon.co.uk/gp/your-account/order-history?opt=ab&digitalOrders=1&unifiedOrders=1&returnTo=&orderFilter=year-2011 

4.you should see the history year counter going up from 2011 to present.

5. after it's done you may have to wait about 30 secs - 1 minute for the data to add and then you should get your 200 points eventually.

i did all that and it went from 2011 to present and then after 20 secs i got the something went wrong message.
how many times did you do it till you got it to work?

I get to 2021 where it seems to have gathered all the orders and just has to submit the info to yougov but fails to do so. Sometimes it will show a please wait a moment message and then show the error a couple of seconds later. I just timed it and it takes 33 seconds from when I hit enter to it displaying the error message.

I'm wondering if it might be a connection issue atm so might be worth trying another day.