Yougov Safe issues

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is anyone who uses Yougov safe having issues getting it to read Amazon shopping history?
Amazon shopping only went on this week but whenever i try to do it all i am getting is the white box in middle of screen telling me to wait a moment and the amazon orders page just keep clicking over like its reloading all the time.
i have sent them a email but as normal they never answer back.
Amazon shopping only went on this week but whenever i try to do it all i am getting is the white box in middle of screen telling me to wait a moment and the amazon orders page just keep clicking over like its reloading all the time.
i have sent them a email but as normal they never answer back.
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Did you get it done in the end?
Unfortunately not, I left that going for 12 hours before closing the tab. Might give it another go tomorrow!
Has anyone figured out how to fix the issue?
i have been doing it everyday and still the same after a few hours.
everything else works ok but not Amazon shopping so it must be a issue at their end but as you say Customer service is nill.