HMRC Self assessment 2021

chalkeyav

So I logged in to my online account this morning just to see after my conversation yesterday and this has appeared.

My original submission was for a rebate of £3666.67

Iv been refunded £10 yesterday. What on earth is going on, iv had no grants etc..... 

Sarahrees892

That's very odd 🤔 I'm not sure what to believe from them anymore did they tell you the letter being sent out was to request additional information? 

Misslea76

chalkeyav said:

So I logged in to my online account this morning just to see after my conversation yesterday and this has appeared.

My original submission was for a rebate of £3666.67

Iv been refunded £10 yesterday. What on earth is going on, iv had no grants etc..... 

they’ve obviously make a mistake, not good after waiting all this time! 😮

Checked mine this morning and they still haven’t even looked at the information I’ve sent in, getting beyond now! 

chalkeyav

Sarahrees892 said:

That's very odd 🤔 I'm not sure what to believe from them anymore did they tell you the letter being sent out was to request additional information? 

The advisor couldn't say and said it will all be explained in the letter.

I'm not back till the weekend now too. I'm honestly at my witts end

Sarahrees892

I'm thinking of making a complaint as it's beyond a joke and the fact you can't track any progress or get told any information is ridiculous especially considering the amount of personal information you have to send by post. If we owed them money they would find the time to call daily and send numerous letters a week but the treatment isn't the same when they owe it. Havnt been eligible for any grants at all or any help either

mike0384

Been back in contact again since claim was then sent onto repayments team on 24th may to now be told still nothing and could be another four weeks so 16 weeks that could be in total no letters for further information or anything what is going on this year 

Tg12355

How do you check the progression of the form you have sent back?

Misslea76

Tg12355 said:

How do you check the progression of the form you have sent back?

There should be track your forms at the top of the screen when you log in 

Sarahrees892

Mine says no forms or letters to track 😒

Sarahrees892

Any further updates from anyone since they responded to surf2 letter ?