New Router

getmore4less

J_B said:

getmore4less said:

Are you also happy with external people having access to your network?
(unless  this has some kind of ringfenced access on the wan side that cannot get to the LAN side or open up access to the outside) 

Whoosh - sorry

Our WiFi is password protected, if that's what you are inferring.

not the wifi this......

J_B said:

getmore4less said:

Are you trying over a wired connection or wifi?

plug direct into a LAN port on the router

Have tried via wired yesterday (*) and WiFi today with the same error message

* = I did manage to get as far as the log in page with the old PC yesterday but then it wouldn't go any further

I have contacted Airband for suggestions as last time I had a connection issue their support said that they had logged into my router and updated it ... maybe they altered the access settings?

J_B

Hmm, don't most ISP have access to your router?

They also have my bank details

fiendishlyclever

J_B said:

Hmm, don't most ISP have access to your router?

They also have my bank details

Indeed. I remember a support call to Virgin to advocate a new superhub and they read off the names of every device connected to it. Since then I've always used my own router between me and the ISP...

J_B

Anyway, back on topic

The latest router stats https://mega.nz/file/D0okiS6D#bhoaNAZsd83d5j8dS56u4iv9-mjlJ_k_Lz-whq_reFo

which only seem to go back as far as 07.58 today

Do they look OK?

Can I blame the ISP for our occasional poor internet, or the router?

getmore4less

Have you done the LAN side only tests yet?

Wired to wired
WiFi to WiFi

Wired to WiFi

J_B

Thanks for your continued efforts, but, sorry, I don't understand your question

I did Speedtests via LAN and Wi-Fi on my laptop, is that what you mean?

getmore4less

J_B said:

Thanks for your continued efforts, but, sorry, I don't understand your question

I did Speedtests via LAN and Wi-Fi on my laptop, is that what you mean?

They connect  externally so they check the connection from device to router to ISP to test site.

to check just the router is working you need to check device to device on your LAN, cabled and WiFi.

One way is transfer a file between devices.

I would also consider running a wired test connecting the router as close to the incoming feed as possible and a short patch lead from router to device to eliminate as much of your house cable as you can.

J_B

getmore4less said:

to check just the router is working you need to check device to device on your LAN, cabled and WiFi.

One way is transfer a file between devices.

I would also consider running a wired test connecting the router as close to the incoming feed as possible and a short patch lead from router to device to eliminate as much of your house cable as you can.

Many thanks again

How can I "transfer a file between devices"

It won't be easy to connect the router close to the incoming feed currently as we have someone working in the attic making it more presentable as a 'home office' but will give it more thought

BUT - all my cabled speedtests on my laptop gave a slower speed than wifi indication a probable problem with the LAN connection on my laptop.

getmore4less

Have you got anything else with a wired port?
Can you borrow anything.

J_B

getmore4less said:

Have you got anything else with a wired port?
Can you borrow anything.

Yes, I have the old W10 laptop with a dud battery.