On what grounds can I reject a new car?

born_again

AdrianC said:

Supersonos said:

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

Rejection via the financier is done under exactly the same legislation as rejection via the supplier - the Consumer Credit Act simply makes them equally liable.

So long as, given a RR is going to be over £30K you are not talking about CCA 75 (against your credit card provider) but CCA 75A which has to be funded by a finance company (a linked credit agreement). So, in broad terms, s.75A has effect in a £30,000 to £60,260 band. So again may not cover a lot of RR purchases.

https://www.legislation.gov.uk/ukpga/1974/39/section/75A

So anyone using their CC for a deposit and paying balance by cash would not be covered. Unless the purchase price was sub £30K

AdrianC

born_again said:

AdrianC said:

Supersonos said:

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

Rejection via the financier is done under exactly the same legislation as rejection via the supplier - the Consumer Credit Act simply makes them equally liable.

So long as, given a RR is going to be over £30K you are not talking about CCA 75 (against your credit card provider) but CCA 75A which has to be funded by a finance company (a linked credit agreement). So, in broad terms, s.75A has effect in a £30,000 to £60,260 band. So again may not cover a lot of RR purchases.

It isn't a RR. Not built in Slovakia.
It can only be a Disco5 or a Defender.

Yes, they could easily head north of £60k still... but they're less likely.

williamgriffin

Supersonos said:

williamgriffin said:

Supersonos said:

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

You have a strange attitude for someone buying something so expensive. 

Not sure I understand your point. Are you suggesting that when spending so much money one should be more forgiving of potential issues?

I'm suggesting maybe you shouldn't spend so much when you have doubts. You're obviously not that confident in your purchase. 

Exemplar

daveyjp said:

Exemplar said:

We bought a brand new Evoque 15 months ago. It's been back in the dealers 5 times now for rattles (just trim in the cabin) other than that zero issues other than the amount of adblue it uses (but that's down to the drivers heavy right foot...). So if you measure reliability you have to look at the way it is measured. On a strict matrix ours has had 5 faults. On a non strict matrix it's been in for squeaky trim. Unfortunately most reliability indexes are based on strict.

Have the adblue system checked fully.

I know two Evoque owners who found out after about 4 years of ownership (out of warranty of course) that there was a leak in the adblue system pipework.

It is her right foot... I promise you I know this. I had to drive it for a while and used almost ZERO lol.

Exemplar

BOWFER said:

We were close to rejecting our Evoque.
Basically, it needed an update to the DPF software which was supposed to be done before the car thought there was a problem and gave a warning light.
Unfortunately the light came on before the update, rendering the update useless, and the dealer refused to accept a new DPF was the only cure.
They just kept resetting the light every week and sending us on our way, every week for 5 weeks in a row!
We got as far as having the rejection accepted, they were going to refund me all my money - no replacement car offered.
I couldn't get excited about this, as it's my wife's dream car and it was a present for her 50th, so we reached an agreement where they fitted a whole new DPF and gave us a month's lease cost back in compensation.
Since then, it's been fine.

A month? That's stingy! Our 'old' PCP car was a 2015 TT TDi Ultra that had a leak (known issue on that year/ model). It was at Audi Lincoln for 7 weeks and we had a loan car. We got a £500 All Saints vouch (it was a voucher for £500 for any retail store), 6 months back, a free service, new mats and a full Autoglym clear coat thing. Oh and I got a bottle of Jim Beam.

BOWFER

Exemplar said:

BOWFER said:

We were close to rejecting our Evoque.
Basically, it needed an update to the DPF software which was supposed to be done before the car thought there was a problem and gave a warning light.
Unfortunately the light came on before the update, rendering the update useless, and the dealer refused to accept a new DPF was the only cure.
They just kept resetting the light every week and sending us on our way, every week for 5 weeks in a row!
We got as far as having the rejection accepted, they were going to refund me all my money - no replacement car offered.
I couldn't get excited about this, as it's my wife's dream car and it was a present for her 50th, so we reached an agreement where they fitted a whole new DPF and gave us a month's lease cost back in compensation.
Since then, it's been fine.

A month? That's stingy! Our 'old' PCP car was a 2015 TT TDi Ultra that had a leak (known issue on that year/ model). It was at Audi Lincoln for 7 weeks and we had a loan car. We got a £500 All Saints vouch (it was a voucher for £500 for any retail store), 6 months back, a free service, new mats and a full Autoglym clear coat thing. Oh and I got a bottle of Jim Beam.

We got a loan Disco sport all the time it was in, so that plus a month lease back seemed OK to me.
I was just happy they replaced the DPF to be honest.
6 months back is outrageous.

Supersonos

williamgriffin said:

Supersonos said:

williamgriffin said:

Supersonos said:

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

You have a strange attitude for someone buying something so expensive. 

Not sure I understand your point. Are you suggesting that when spending so much money one should be more forgiving of potential issues?

I'm suggesting maybe you shouldn't spend so much when you have doubts. You're obviously not that confident in your purchase. 

So your opinion seems to be that I have three options:
a) Spend £77,000 to get the car I want but do no research into how I can resolve possible problems
b) Buy a Lexus (yawn) and still do no research into how I can resolve possible problems
c) Go without a car to guarantee I have no problems with a car

Betsyloops204064

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

If you reject it - they def won’t just rebuild you another.

motorguy

Supersonos said:

motorguy said:

A colleague of mine is on his third RR after rejecting the first two.  The first one came with a major electrical fault they couldnt get to the bottom of so he rejected it.  The offered him the use of a demo car until his replacement car was built.  Six months later it arrived - but was matt grey with a gloss black roof, not gloss grey with a gloss black roof.  So he refused to accept it (granted, not technically a rejection).  They built him another and allowed him to keep on driving one of the demo RRs until it was built.  I think the whole debacle lasted over a year.

Definitely check everything is as ordered and everything is working on the car before they hand it over to you - even if that means a pre delivery day inspection of the car.

Thanks for this info - interesting.  But this goes directly against JamoLew's comment that they "def won’t just rebuild you another".

Was this all with the same dealer?  How did your friend get around the fact they won't build another car if you reject?

And after my first Range Rover (and the fact this one is built in the Ukraine rather than their normal factory) I'll definitely be checking it over before paying the balance.

If you reject it because of inherent faults and / or because it was built to the wrong specification, why would they not build another?  Their fault after all.

They did seem very good about it with him.  

motorguy

Betsyloops204064 said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

If you reject it - they def won’t just rebuild you another.

Why would they not?  Major fault or incorrect spec built, for example.  Hows that the customers fault and why would LR / LR dealer not want the persons business because of THEIR mistake?