On what grounds can I reject a new car?

burlingtonfl6

Supersonos said:

burlingtonfl6 said:

You're right OP, they are terrible cars for reliability and I've had a few! The Land Rover fan will never admit they are rubbish and will say things like '' I've owned 3 and all have been amazing''
They drive well, tow well and when they work do the job but the build quality is poor.
The problem is the price you pay for something doesn't reflect the quality of the product.

I wouldn’t be buying one if I wasn’t confident of their quality. And buying a car from a highly reliable brand is still no guarantee you won’t have problems.

I won’t admit they’re rubbish because my experience has been very positive.

But none of this goes towards answering my original question.

Your first post contradicts this statement.

Supersonos

burlingtonfl6 said:

Supersonos said:

burlingtonfl6 said:

You're right OP, they are terrible cars for reliability and I've had a few! The Land Rover fan will never admit they are rubbish and will say things like '' I've owned 3 and all have been amazing''
They drive well, tow well and when they work do the job but the build quality is poor.
The problem is the price you pay for something doesn't reflect the quality of the product.

I wouldn’t be buying one if I wasn’t confident of their quality. And buying a car from a highly reliable brand is still no guarantee you won’t have problems.

I won’t admit they’re rubbish because my experience has been very positive.

But none of this goes towards answering my original question.

Your first post contradicts this statement.

But the next part of that sentence reverses that contradiction: “buying a car from a highly reliable brand is still no guarantee you won’t have problems.”  Whilst I am confident of Land Rover, for the points I’ve mentioned (pandemic, new factory, supply issues) that’s not to say there definitely won’t be a problem.

AdrianC

I'm not sure your three points are actually sound logic, though.

1, Pandemic. If anything, that means fewer vehicles built, so less time pressure on the line.
2. New factory. It isn't. It's been running for nearly three years. If it's a Defender, then you might be able to say "New model", but production started after the Covid shutdown in May.
3. Supply issues. In-house parts are made at Nitra, most tier-one suppliers will be within the EU, so Brexit delays are going to be minimal. The Ingeneum engines are the major UK-assembled component, but you'd expect quality control to notice before delivery if that wasn't present.

https://www.carmagazine.co.uk/features/car-culture/inside-land-rover-defender-factory/

Even if they are, it's down to whether JLR's in-house quality control (backed up by the dealer's PDI) would allow a car to be shipped in any significantly flawed way...

neilmcl

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Supersonos

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

neilmcl

Supersonos said:

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

You employ the reasonable person test, ie, what would a reasonable person decide what is satisfactory. Clearly buying a new product, whatever it may be, any reasonable person would expect it to be defect free.

williamgriffin

Supersonos said:

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

You have a strange attitude for someone buying something so expensive. 

BOWFER

We were close to rejecting our Evoque.
Basically, it needed an update to the DPF software which was supposed to be done before the car thought there was a problem and gave a warning light.
Unfortunately the light came on before the update, rendering the update useless, and the dealer refused to accept a new DPF was the only cure.
They just kept resetting the light every week and sending us on our way, every week for 5 weeks in a row!
We got as far as having the rejection accepted, they were going to refund me all my money - no replacement car offered.
I couldn't get excited about this, as it's my wife's dream car and it was a present for her 50th, so we reached an agreement where they fitted a whole new DPF and gave us a month's lease cost back in compensation.
Since then, it's been fine.

Grumpy_chap

This thread is making me all sentimental for the wise words of knowledge from the global RR supremo.  Sweetsands.

Supersonos

williamgriffin said:

Supersonos said:

neilmcl said:

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

If you want links I suggest you read the following from the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Finally some information rather than opinion on my choice of vehicle!  Thank you.

 So who decides what is "satisfactory quality"?

You have a strange attitude for someone buying something so expensive. 

Not sure I understand your point. Are you suggesting that when spending so much money one should be more forgiving of potential issues?