On what grounds can I reject a new car?

Supersonos

And an edit to an earlier post - the car I'm buying is not being built in Ukraine but Slovakia.

Grumpy_chap

Supersonos said:

And after my first Range Rover (and the fact this one is built in the Ukraine rather than their normal factory) I'll definitely be checking it over before paying the balance.

You'll be fine as your LR won't be built in Ukraine.
According to JLR website, outside of UK, they have factories in Slovakia, Hungary, Austria, China, India, Brazil and USA:
https://www.jaguarlandrover.com/global-footprint
Though, given your lack of faith in the product from their actual factories, maybe a LR from a brand new factory with all new facilities, equipment, procedures and workforce would be created from the outset to overcome past challenges.

I have to say, this really does seem to be all about "anticipatory disappointment" if that is even a "thing" - seems like it is now.

Breezecomm

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

burlingtonfl6

You're right OP, they are terrible cars for reliability and I've had a few! The Land Rover fan will never admit they are rubbish and will say things like '' I've owned 3 and all have been amazing''
They drive well, tow well and when they work do the job but the build quality is poor.
The problem is the price you pay for something doesn't reflect the quality of the product.

Supersonos

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

Supersonos

burlingtonfl6 said:

You're right OP, they are terrible cars for reliability and I've had a few! The Land Rover fan will never admit they are rubbish and will say things like '' I've owned 3 and all have been amazing''
They drive well, tow well and when they work do the job but the build quality is poor.
The problem is the price you pay for something doesn't reflect the quality of the product.

I wouldn’t be buying one if I wasn’t confident of their quality. And buying a car from a highly reliable brand is still no guarantee you won’t have problems.

I won’t admit they’re rubbish because my experience has been very positive.

But none of this goes towards answering my original question.

Exemplar

We bought a brand new Evoque 15 months ago. It's been back in the dealers 5 times now for rattles (just trim in the cabin) other than that zero issues other than the amount of adblue it uses (but that's down to the drivers heavy right foot...). So if you measure reliability you have to look at the way it is measured. On a strict matrix ours has had 5 faults. On a non strict matrix it's been in for squeaky trim. Unfortunately most reliability indexes are based on strict.

daveyjp

Exemplar said:

We bought a brand new Evoque 15 months ago. It's been back in the dealers 5 times now for rattles (just trim in the cabin) other than that zero issues other than the amount of adblue it uses (but that's down to the drivers heavy right foot...). So if you measure reliability you have to look at the way it is measured. On a strict matrix ours has had 5 faults. On a non strict matrix it's been in for squeaky trim. Unfortunately most reliability indexes are based on strict.

Have the adblue system checked fully.

I know two Evoque owners who found out after about 4 years of ownership (out of warranty of course) that there was a leak in the adblue system pipework.

AdrianC

Supersonos said:

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

Rejection via the financier is done under exactly the same legislation as rejection via the supplier - the Consumer Credit Act simply makes them equally liable.

If the concern is about the factory, then ignore talk about Evoques - Discos and Defenders are assembled in Nitra, Evoques in Halewood.

DrEskimo

Supersonos said:

Breezecomm said:

Supersonos said:

In the next few weeks I'll be taking delivery of a new Land Rover - a brand not known for its reliability even when there isn't a pandemic.

I'm getting a little nervous that it's going to be a lemon and wanted to be prepared.  So on what grounds can I actually reject a vehicle?  I'm guessing something small like a dent or a rattle wouldn't be enough?  What is the time limit?

And is it reject and walk away?  Or can I reject it and ask them to build me another?

I rejected a new JLR car, it’s infinitely easier if you follow the finance companies rejection process. They have the final say.

I’m buying cash which means I won’t have that luxury. You don’t happen to have a link to the finance company’s terms for rejecting a vehicle do you?

AFAIK there is nothing inherently different about the rejection procedure whether you have finance or not. You either chase the finance company who are processing the rejection, or you chase the dealer themselves.