DCBL letters ..... forum group thread

joker36399

Timeouts said:

Another Highview FAKE claim for 2015
The claim form is April, what did you do about this
Where in the country was this ?

Read backwards on this thread please.  Nobody can remember back to 2015 and that includes the judge.

There is no such thing as a parking ticket for £155 or damages.

You need to SAR Highview ... today for the data they hold on you.

Back in 2015 the signs and ticket would not have mentioned damages and as the signs form a contract the DCBL claim is fake and is signed as a statement of truth by Yasmin Mia

In your SAR, ask Highview for images of the sign dated 2015.  If they refuse then it will be up to DCBL to prove their case

You must read the NEWBIES thread please

And thank you for your help!

joker36399

Forgot to add this was in Wales!

Umkomaas

joker36399 said:

Forgot to add this was in Wales!

Please start a new thread, posting a lengthy, unappraised defence here will confuse others in the future - everything now in your own thread, including a brief background to the parking event and what has happened since

Throwaway1984

Throwaway1984 said:

Hi all, 

Looking for a bit of advice concerning my next steps with regards to PCNs I received 2.5 years ago. I've followed the NEWBIES advice and not sure where to go from here (didn't want to start a new thread as I haven't received a 30-day letter before court, yet). 

On 14 June 2021 I received 3 letters from DCB ltd stating I had 3 outstanding PCNs with Parkingeye from 3 separate dates in the same week, January 2019. This was the first I had heard of these PCNs. There were no derails about the PCNs other than dates, amount and PCN number. 

The car park in question has a 3hr time limit and is a retail park. I use it when I have classes held at the gym in the retail park (and occasionally to use other shops there, but never at the same time). These are 1.5 - 2hrs in length. Allowing for me arriving 15mins early (as I usually do) and then a bit of chat after, I can see my self being there for maybe 2hr45 but not 3hrs.

Each charge is for £170 (total of £510). Upon receiving the letters from DCB ltd I immediately went to the car park to check and take photographs of the parking signage there. A charge of £100 is stated. In the small print is does say ''.. remains unpaid after 28 days, recovery charges in respect of further action may apply.'' I'm not sure how enforceable these extra charges are? and I feel an additional £70 per charge is outrageous.

Following the advice on the NEWBIES thread, I ignored the letters from DCB ltd and sent an email to enforcement@parkingeye.co.uk on 21 June asking for them to re-issue the PCNs as this is the first I had been made aware of them. I explained the circumstances at the time - I had recently moved (full disclosure, I don't think I had updated my V5C as until now I have only used them when buying/selling a car and it wasn't even on my radar to update the address on it. I had updated my driving licence and passport, the V5C didn't even occur to me). Additionally, I changed vehicle 4 days after the final PCN (changing the V5C over to the dealership). I also stated that the fine at the car park was £100 and to increase it is abusing the consumer rights act 2015. 

I also submitted an SAR (on 19th June) through the Parkingeye privacy page asking for: all communications, all outstanding PCNs and all evidence relating to outstanding PCNs including photos, time of exit and entry and the parking contract at the time of issue. 

After getting no response, on the 28th June I sent the SAR and email via post to parking eye head office in Lancashire (not their appeals address, as I am not appealing, I'm looking for legitimacy of the PCNs and inflated charges). 

Later in the day on 28th June I received 3 emails from no-reply@parkingeye.net, one for each PCN. Each stated that the case had been referred to their debt recovery agents and to direct all further communications to them. They had forwarded my email on. They also gave me the time of the PCNs - 1007pm, 1040pm and 113am. This struck me as I can maybe see the 1007pm happening (that would be a stay of 3hrs22 maximum). But certainly not 1040pm and 113am! There's no way I would have stayed there 6hrs30!

Now I am unsure how to proceed? I'm awaiting the SAR response (giving them 30days from 19th June then reporting them to the ICO if they don't respond?). 

The land is owned by a management company, is it this company I write to to have the parking charges cancelled? I'm unsure how to word that letter, as I use the shops/facilities at the retail park so I'm not their direct customer?

If the charges were £100 I would probably pay (not that I can afford it or think I overstayed), however it is the stated fine and it was so long ago and work is incredibly busy and time-consuming at the moment. 

Any advice and guidance would be much appreciated! 
Thank you!

So an update on this. 

I emailed the management company with the suggested email (written in my own words but basically the same). After quite a wait and the management company asking me for the PCNs (to which I replied I didn't have them and had never received them). They emailed me today (20/7) to say that ParkingEye are "still happy to investigate the case through their official appeals process". I have yet to reply to their email, however I feel this is unsatisfactory. I have no proof that I wasn't in the car park for the entire time and it's not a double entry being counted as one (although I will be going through my bank statements tonight to see if I have any from the dates to show I wasn't there). 

I have checked the parking fines online and one of them has been reduced to £60 (the other still remain at £170). They have also added photographic evidence (from ANPR) to each of the fines. 

Additionally, I received an email concerning the PCN that had been reduced on 16/7 stating that my appeal had been denied and that they had received my SAR (I haven't appealed yet). 

I am unsure how to proceed from here?

Do I email the management company saying ParkingEye have contacted my and opened the appeals process for one of the PCNs but not the others? Is there any point to appealing through ParkingEye, I feel it's going to be very biased?

Thank you for your help people!

Coupon-mad

Yes appeal if you are able and show your membership of the gym and tell them that these appear to be 'double visits' because no-one would spend over six hours in the gym.  It can only be a gym visit in the afternoon followed by a visit to (what...a cinema or 24 shop, what's open at 1am?) and tell them to check their images more carefully and cancel these PCNs because they have clearly missed the 'orphan images' in between, where the car left and returned.

Throwaway1984

Coupon-mad said:

Yes appeal if you are able and show your membership of the gym and tell them that these appear to be 'double visits' because no-one would spend over six hours in the gym.  It can only be a gym visit in the afternoon followed by a visit to (what...a cinema or 24 shop, what's open at 1am?) and tell them to check their images more carefully and cancel these PCNs because they have clearly missed the 'orphan images' in between, where the car left and returned.

Thank you. I will give the appeal a go! Any advice on what to do about the two PCNs that haven't been updated? 

The 1am is likely me dropping people back at their car, as occasionally a couple of us go for a meal after the gym (I always take my car in these situations as it's 10/15mins into town, I don't like being without it and it's an excuse to not drink). 

Coupon-mad

So that's what you email back and tell P/Eye and the managing agent.  I told you about what to say about 'orphan images'.

Purplepige

Hi all, 

I have done a fair bit of reading this morning before posting this so apologies in advance if I have missed something that means you end up repeating yourselves!

My partner had 2 letters yesterday about two different PCNs dating back to May 2019, the letters were from DCBL and were called 'Notice of Intended Legal Action', I haven't seen any images on here that look exactly the same but am I assuming that all the letters are essentially the same .  He hasn't received previous correspondence due to moving address and there is no time limit (e.g. 14 or 30 days) mentioned it just demands immediate payment, the letter also threatens CCJs, which my partner is worried about as he has had these before.  The last sentence on each letter is 'At this point, you are no longer able to appeal the parking charge.  Your next opportunity to dispute the charge would be if the matter was taken to Court.' 

I know all the previous posts say ignore DCBL and don't contact them but I have a feeling he may have contacted them this morning so I just wanted to check next steps...

Any advice is greatly appreciated!

Umkomaas

No need to respond to a DCB Limited letter, just watch out for ones from DCB Legal, they need to be dealt with and you will need to start a new thread of your own at that point. 

You need to inform the DPO of the parking firm of your new address (find their email on the Privacy page of their website), tell them to erase the former address, instruct all their agents who are/have been managing your personal data to do likewise, and ensure that any future communication is to the new address only. 

alphaworrier

Hi all, thanks for all the help you're all giving people.

I was about to make a new thread (heh) given my situation but given the recent replies in this thread (only just managed to find it!) it's probably more appreciated to post here.

I received a ticket from the University of XYZ in March 2017 for parking without a ticket.
Since then I received a number of letters escalating in dramatic "legal speak". I asked a friend and he said "ignore them, there is absolutely nothing they can do" and based on that advice I did, and had thrown away a number of the letters.

I have recently moved to Scotland and they found my new address and have picked up the pace it seems. I understand that there is a 6 year limit on claims like this in England & Wales and 5 year limit for Scotland - but as this is a ticket issued in England will it follow English rules? I doubt I can delay until March 2023 (or March 2022) [Question 1].

I understand that I should NOT contact DCB LIMITED but I MAY need to contact DCB LEGAL (if they send a letter).

I am unsure if it is necessary to contact First Parking LLP with a SAR as I have their evidence from back when the ticket was first issued. [Question 2].
But perhaps I should still contact First Parking's DPO with new address? [Question 3]. I am sure there are templates for such a request available on this forum.

Should I attempt to open an appeal with POPLA at this point? [Question 4]. The letter says I can only go through the courts but it's clear it's a lie. I'm hesitant to appeal based on the chances of winning because <redacted because the scammers are likely reading this>. I've also no idea how to do it lol.

I am extremely unsure on how claims similar to the one presented to me can get dismissed/beaten/etc when there is evidence of the alleged offences. 

I speculate the letters have restarted (it has been a while since the last one in England) as I am now a Scotland resident and the rules might be different.

I very nearly called them and paid today!

TIA