Green Network Energy is ceasing to trade

Jack_Harper

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Previous experience makes me think a fight is inevitable, more than happy to be proved wrong though
Looks like cancelling the DD has had the effect of changing the standing charge, which will have to be disputed.  Just have to wait and see I suppose

bristolleedsfan

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Maybe those who are already switching out of GNE who cancelled direct debits due to having more than sufficient credit to prevent another payment being taken after switched out  date are thinking they might be in-appropriately  billed at non direct debit rates until switched out date thus assume going to have to engage and maybe battle/fight to be correctly billed at direct debit rates

"but it’s an easy process to resolve when you set it back up" ? Not applicable in above scenerio

KTF

I am keeping my DD (due on the 9th) to GNE in place as it should transfer over to EDF based on what I have read.

If the EDF tariff is cheaper than GNE then I wont be moving anyway so why make it more complicated/difficult than it needs to be at this moment.

rags58

leitmotif said:

From EDF's FAQs for GNE customers being migrated:

"Will I still receive my Warm Home Discount (WHD) payment?
The great news is if you've successfully applied for the scheme with Green Network Energy, we'll be taking these on so you won't miss out on your payment. [...] If you've applied for the Warm Home Discount - Support Plus scheme and received confirmation that your application has been successful we will honour these payments."

At the same time, EDF points out that its own WHD for 2020-2021 has closed. I suspect many people will be in the same boat as me: application pending. The WHD tab in GNE online accounts has disappeared over the past 48 hours. The WHD is a lifeline for many people in a variety of circumstances. Can Ofgem do something about this?

I think in most Green network WHD cases people have not received any confirmation from Green that their application has been successful. I'm not sure how many people who applied for whd have been awarded the payment, but in many cases the only notification customers had to their whd applications was  "In progress"   in the whd home page which suggests a decision has not been made. Does that mean Edf will honour these payments that are in still awaiting a decision ? which could be the majority of green's whd cases.

bristolleedsfan

KTF said:

 so why make it more complicated/difficult than it needs to be at this moment.

In my case I started switch away from GNE via a friend referral link  the day before GNE announced that it was no longer trading, everybody does what is best for themselves .......

MISSLHA

bristolleedsfan said:

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Maybe those who are already switching out of GNE who cancelled direct debits due to having more than sufficient credit to prevent another payment being taken after switched out  date are thinking they might be in-appropriately  billed at non direct debit rates until switched out date thus assume going to have to engage and maybe battle/fight to be correctly billed at direct debit rates

"but it’s an easy process to resolve when you set it back up" ? Not applicable in above scenerio

If you cancel a direct debit you would alway be billed at non direct debit rates with any supplier. If you explain why you cancelled it I’m sure someone may be willing to apply an adjustment however based on your gne t&c which remain the same it will state that if you cancel a DD your prices will change. There isn’t any point getting into a fight or having an attitude with people on the phone. It’s not their fault or yours. It’s a situation all parties were placed in. 

Jack_Harper

MISSLHA said:

bristolleedsfan said:

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Maybe those who are already switching out of GNE who cancelled direct debits due to having more than sufficient credit to prevent another payment being taken after switched out  date are thinking they might be in-appropriately  billed at non direct debit rates until switched out date thus assume going to have to engage and maybe battle/fight to be correctly billed at direct debit rates

"but it’s an easy process to resolve when you set it back up" ? Not applicable in above scenerio

If you cancel a direct debit you would alway be billed at non direct debit rates with any supplier. If you explain why you cancelled it I’m sure someone may be willing to apply an adjustment however based on your gne t&c which remain the same it will state that if you cancel a DD your prices will change. There isn’t any point getting into a fight or having an attitude with people on the phone. It’s not their fault or yours. It’s a situation all parties were placed in. 

Oh I'm not having an attitude with anyone, like I said it's just previous experience makes me think it may be challenging.

I cancelled my dd after they ceased trading, so was still paying by dd when they were in operation, and within my T&C s, will just wait and see what I am finally billed and at what rate. 

leitmotif

rags58 said:

leitmotif said:

From EDF's FAQs for GNE customers being migrated:

"Will I still receive my Warm Home Discount (WHD) payment?
The great news is if you've successfully applied for the scheme with Green Network Energy, we'll be taking these on so you won't miss out on your payment. [...] If you've applied for the Warm Home Discount - Support Plus scheme and received confirmation that your application has been successful we will honour these payments."

At the same time, EDF points out that its own WHD for 2020-2021 has closed. I suspect many people will be in the same boat as me: application pending. The WHD tab in GNE online accounts has disappeared over the past 48 hours. The WHD is a lifeline for many people in a variety of circumstances. Can Ofgem do something about this?

I think in most Green network WHD cases people have not received any confirmation from Green that their application has been successful. I'm not sure how many people who applied for whd have been awarded the payment, but in many cases the only notification customers had to their whd applications was  "In progress"   in the whd home page which suggests a decision has not been made. Does that mean Edf will honour these payments that are in still awaiting a decision ? which could be the majority of green's whd cases.

EDF's wording seems quite clear: they will only honour approved WHD applications and will not be allowing unapproved WHD applications to be migrated into their own WHD programme for the 2020-2021 year. I have written to GNE asking them to approve my request.

brewerdave

MISSLHA said:

bristolleedsfan said:

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Maybe those who are already switching out of GNE who cancelled direct debits due to having more than sufficient credit to prevent another payment being taken after switched out  date are thinking they might be in-appropriately  billed at non direct debit rates until switched out date thus assume going to have to engage and maybe battle/fight to be correctly billed at direct debit rates

"but it’s an easy process to resolve when you set it back up" ? Not applicable in above scenerio

If you cancel a direct debit you would alway be billed at non direct debit rates with any supplier. 

Not true; I've been thru 4 supplier failures and every time I've cancelled the DD EVEN IF I was expecting to be in a small debt situation - and I've never been charged a higher rate for s/c or tariff rate on a final bill.

[Deleted User]

brewerdave said:

MISSLHA said:

bristolleedsfan said:

MISSLHA said:

Jack_Harper said:

bristolleedsfan said:

Gary1963 said:

Having cancelled my DD with GNE I note that the daily Standing Charge has increased. I assume I will be billed at the original rates given they have ceased to trade.

Same here, cancelled my DD as switch out is due to complete on 15th with DD due on 20th, am in significant credit didnt see why I should have another payment possibly taken out.

Having done the same just the other day, and having read your posts, i've just checked my online account to find the same wrt the standing charges and also the unit rates have been changed to one which is 100 times the rate they should be.
Obviously no option to reinstate the DD now, so looks like going to have a fight on my hands when they eventually generate a bill, am assuming noting I can do at the moment.

I don’t understand why you assume your going to have a fight. At the end of the day you cancelled your direct debit yes the supplier went to administration but it’s an easy process to resolve when you set it back up? You are correct that there’s nothing you can do until your supply is showing on edf systems in a few weeks 

Maybe those who are already switching out of GNE who cancelled direct debits due to having more than sufficient credit to prevent another payment being taken after switched out  date are thinking they might be in-appropriately  billed at non direct debit rates until switched out date thus assume going to have to engage and maybe battle/fight to be correctly billed at direct debit rates

"but it’s an easy process to resolve when you set it back up" ? Not applicable in above scenerio

If you cancel a direct debit you would alway be billed at non direct debit rates with any supplier. 

Not true; I've been thru 4 supplier failures and every time I've cancelled the DD EVEN IF I was expecting to be in a small debt situation - and I've never been charged a higher rate for s/c or tariff rate on a final bill.

They won't penalise you for cancelling in these circumstances - they will probably insist that your reinstate D/D with them though