Curve Card

k_man

northwalesd said:

Thanks Daliah, it has dropped off of it's own accord this afternoon. I'm not sure if it is related to me getting an email from their CS yesterday asking me to 'explain' my purchase and pointing me to their ToS and Fair Use policy, as well as adding the phrase "Curve’s core value proposition is for day-to-day spend." I couldn't see I'd done anything wrong and I did email back what the purchase was. They responded my purchase was fine and they had removed the block from my card.

Can we ask what the purchase was?

northwalesd

k_man said:

Can we ask what the purchase was?

Yes, it was a sofa, which I know is not an 'everyday purchase' but as far as I can see didn't break anything written in their ToS/T&Cs/Fair use policy.

I must admit the email has put me off them a little bit.

Daliah

MrFrugalFever said:

northwalesd said:

Thanks Daliah, it has dropped off of it's own accord this afternoon. I'm not sure if it is related to me getting an email from their CS yesterday asking me to 'explain'
my purchase and pointing me to their ToS and Fair Use policy, as well as adding the phrase "Curve’s core value proposition is for day-to-day spend." I couldn't see I'd done anything wrong and I did email back what the purchase was. They responded my purchase was fine and they had removed the block from my card.

the very reason I closed the account and said goodbye. I liked the idea and flexibility but not their constant changing of the goal posts and harassment about proving things.

Constant changing of goalposts and harassment about proving things? What did they change constantly? What sort of things were you buying? I have made hundreds, probably thousands of purchases with Curve, never got asked for any explanation, and apart from optional add-ons that I don't use, I can't think of many changes they made in the last 4 or so years.

I did once get warned that they would close my account if I didn't stop depositing thousands into NS&I to get the cashback from my underlying credit card......tbh, I had fully expected they'd stop me (and everyone else) doing this sooner or later, and I can't be angry with them over it. 

k_man

northwalesd said:

k_man said:

Can we ask what the purchase was?

Yes, it was a sofa, which I know is not an 'everyday purchase' but as far as I can see didn't break anything written in their ToS/T&Cs/Fair use policy.

I must admit the email has put me off them a little bit.

Not nearly as exciting as I had hoped.

And while a little concerning, the review process was followed, and all was fine. Similar to the bank transfer calls we are all getting used to.

Wonder what flagged this as odd at their end.

xlnc99

What is the curve contactless limit? I cant find an answer

Also is there a way to stop the annoying curve flex ads. They keep popping up every time i log on as much as i keep telling them i am not interested 

northwalesd

k_man said:

And while a little concerning, the review process was followed, and all was fine. Similar to the bank transfer calls we are all getting used to.

I'm almost 60, I've never had a 'bank transfer call'. Maybe I lead a quite boring life (and if so, it suits me).

k_man

northwalesd said:

k_man said:

And while a little concerning, the review process was followed, and all was fine. Similar to the bank transfer calls we are all getting used to.

I'm almost 60, I've never had a 'bank transfer call'. Maybe I lead a quite boring life (and if so, it suits me).

I don't think I had one until earlier this year, and I have been shuffling large amount between accounts for many years.

xlnc99

Question - I used my curve card at petrol today.

It said that the pay at pump 1 pound will be taken authorisation etc. Standard message and standard amount when ive used any card before

However, i got home and it shows £50 been taking through curve. Is this a common problem? I mean i filled up the tank which cost close to £100 but why would they randomly take £50

Daliah

xlnc99 said:

Question - I used my curve card at petrol today.

It said that the pay at pump 1 pound will be taken authorisation etc. Standard message and standard amount when ive used any card before

However, i got home and it shows £50 been taking through curve. Is this a common problem? I mean i filled up the tank which cost close to £100 but why would they randomly take £50

I can't say I have noticed this before but I would guess it is the actual debit or credit card linked to your Curve card which initiated the £50 because that's the way the pump works. It should drop off in a day or two, and only your actual spend will be charged. https://www.moneysavingexpert.com/news/2021/07/changes-to-pay-at-pump-up-to-p100-withheld-from-customers-accoun/

I don't use a lot of petrol myself, and when I need some, I usually use Tesco, and pay with Tesco Pay+ (linked to Curve). This means I have to pay at the cashier as the pumps don't take Tesco Pay+ - - - but I don't need to carry any cards with me, I don't get any random amounts pre-authorised and held, and the walk into the kiosk does me good 🤣

xlnc99

The thing is i have used this debit card many times at the petrol station and it always coms as the standard £1 charge. However i noticed this time i used it it says £50 and also says curve on the transaction too. Is it normal for all transactions used by curve to state 'curve' on the transactions on your statements - that is a bit annoying.  I mean when i use google pay it doesnt say google pay for all transactions.