Norton . Don't get conned we protect your data from dark-web and other stories

Max2010

Do not be coerced by Norton Life Inc into providing you bank information on ther websites . They are not using this information in POINT-OF-SALE which is understand is a requirment of using bank objects. My Bank has told me in no way to provide this information to them . They say you can remove these bank objects but as it is being provided by a form script there is no information in regard to were it is going to be processed and if you are actually removing it . Furthermore I have a legal request with Norton which they have not provided in 11 days only informing me to return product to store after they asked me to open it to provide them with the purchased licence. They are imposible to deal with running a chat service based out of New Deli and workers based in MumBai. They say they have an escalations team but there is no evidince of this or any attempt at communication from there  Irish Based operation.  Currently they are offering a free 12 month licence , when one has been purchased . Does this make any sense as it doesnt to me ?

JJ_Egan

Never had to provide anything like that for any AV package .

Smells like a fake site .

Blackbeard_of_Perranporth

Max2010 said:

Do not be coerced by Norton Life Inc into providing you bank information on ther websites . They are not using this information in POINT-OF-SALE which is understand is a requirment of using bank objects. My Bank has told me in no way to provide this information to them . They say you can remove these bank objects but as it is being provided by a form script there is no information in regard to were it is going to be processed and if you are actually removing it . Furthermore I have a legal request with Norton which they have not provided in 11 days only informing me to return product to store after they asked me to open it to provide them with the purchased licence. They are imposible to deal with running a chat service based out of New Deli and workers based in MumBai. They say they have an escalations team but there is no evidince of this or any attempt at communication from there  Irish Based operation.  Currently they are offering a free 12 month licence , when one has been purchased . Does this make any sense as it doesnt to me ?

I can find links to Norton, Norton Life, previously Symantec. These lead to the genuine Norton website. They offer a free six month trial.

How did you end up with some other site, did you do this via the facebuck or other media?

Fosterdog

It sounds like you don't understand how their auto renewal works. I don't use their products but Norton and a number of other security software providers have worked in this way for a number of years.

When you first register your product they ask for card details for you to set up auto renewal (some call it continual protection), if you don't want to go ahead with the auto renew it is a setting that is very easy to turn off in your account.

Don't get me wrong, I'm not a fan of these auto renew services at all and try to avoid them where possible but to claim you are being conned is going a little bit too far. 

Max2010

JJ_Egan thanks for your reply but I think this is the genuine company but acting in an unusual way:

Europe Middle East Africa region:

NortonLifeLock Ireland Limited - Global Privacy Office

Ballycoolin Business Park, Blanchardstown,

Dublin 15, Ireland

Email: nll_privacy@nortonlifelock.com

I have so much correspondence with them if i provided it to you and the devious methods verging on crminal behaviour to obtain bank details is unbelievable the want currently my till reciept, which is providing more personal data which they will not explain who has it . I used he chat services here https://support.norton.com/sp/en/ca/norton-identity-protection/current/contact-chat-details which looks genuine its based on a WHOIS search to be in India New Deli. 

I wrote to them and am without reply :
I write regard to the lack of coordinated approach to data processing in what you have not afforded me in 

relation to allegedly holding personal Information  under the acts of information rights set up by the English Parliament.

Clearly you provided me no proper response to data processing requests in ten working days providing a clear legal

method of what I can expect of your processing of data . Since making these request you have continued to make 

further demands on personal data informing me if i do not provide you with a cash receipt or my bank details then my 

purchased licence from WH Smith is VOID unusable and will offer me no protection which you state as a Virus Protection

Company is required to protect our devices bank transactions and other safety from the Dark Web.

It is not even apparent that you have signed up to NI Trader Support Services to allow you to legally import products to the  UK!

Under the Information acts and GDPR 2018 which are Acts of Uk Parliament.  I have served you with legal data requests which 

have been ignored since 1st January 2021. Quite clearly as you are processing personal banking details for customers around 

the world your organisation has a duty of care to inform customers where this DATA is being held and where it is being processed. You have not provided this or answers to my other request for information in a reasonable time frame and I have had to obtain this address and email address from an American search engine.   

Max2010

Fosterdog said:

It sounds like you don't understand how their auto renewal works. I don't use their products but Norton and a number of other security software providers have worked in this way for a number of years.

When you first register your product they ask for card details for you to set up auto renewal (some call it continual protection), if you don't want to go ahead with the auto renew it is a setting that is very easy to turn off in your account.

Don't get me wrong, I'm not a fan of these auto renew services at all and try to avoid them where possible but to claim you are being conned is going a little bit too far. 

Hi Fosterdog  thanks for your reply . I understand their illegal use of bank objects . You are supposed to use and store them at POINT-OF-SALE I have ten years using Norton :

Which they now state it is mandated they now have this information and you can remove it afterwards . However we are all aware on a form when you post information it can go anywhere .  Further more they have insisted I either provide bank reciept or bank details they can register me free 12 months . How can it be free if we have paid for it! Why do they require a bank account if I never use the service autorenewal and dont require it . I support local traders .Why do they not seem to have a proper data processing department?

JJ_Egan

English parliament  does not apply to an American Company nor indeed to the Republic of Ireland .

What are you going to do if they do not reply ??

Yes i read as Norton have been renamed .

NortonLifeLock Inc. is an American software company headquartered in Tempe, Arizona, United States. The company provides cybersecurity software and services.

Max2010

JJ_Egan They gave this address in chat session as the main contact point . Go figure . I have already written to American Justice system on thier website I have also written to other companies at this American Address which you will find is called Executive Chairman and Chief Executive Officer of Clarivate Analytics plc and which runs the company MarkMonitor at https://www.markmonitor.com. and therefore potentially  LifeLock at 60 Rio Salado Pkwy #400, Tempe, AZ 85281, United States. All without reply

I served  information request asking :

1) WHAT IS THE PURPOSE OF ADDING PERSONAL DATA FOR AN UNDISCLOSED TRANSACTION THAT THEN THIS PERSONAL INFORMATION  IS USED AND IS NO LONGER ALLEGED  TO EXIST AS PERSONAL DATA YOU HOLD?

2) PLEASE INFORM ME UNDER INFORMATION REQUEST THE NUMBER OF CARDS OF CUSTOMERS HELD BY NORTON OR NORTON DERIVATIVE COMPANIES?

3) PLEASE PROVIDE ME THE NUMBER OF THESE CARDS ON CUSTOMER ACCOUNTS  AT (2) WHICH HAVE BEEN REMOVED BY CUSTOMERS OF NORTON?

4) PLEASE EXPLAIN WHAT TRANSACTION OCCURS AT POINT OF DATA COLLECTION OF CREDIT / DEBIT CARD ?

I LOOK FORWARD TO YOUR RESPONSE IN 10 WORKING DAYS.

There has been no response at all .

DiddyDavies

I'm not surprised that they've not responded.
Why do you think that you are entitled to know:

2) PLEASE INFORM ME UNDER INFORMATION REQUEST THE NUMBER OF CARDS OF CUSTOMERS HELD BY NORTON OR NORTON DERIVATIVE COMPANIES?

3) PLEASE PROVIDE ME THE NUMBER OF THESE CARDS ON CUSTOMER ACCOUNTS  AT (2) WHICH HAVE BEEN REMOVED BY CUSTOMERS OF NORTON?

They are under no obligation whatsoever to tell you those things.

Fosterdog

Max2010 said:

JJ_Egan They gave this address in chat session as the main contact point . Go figure . I have already written to American Justice system on thier website I have also written to other companies at this American Address which you will find is called Executive Chairman and Chief Executive Officer of Clarivate Analytics plc and which runs the company MarkMonitor at https://www.markmonitor.com. and therefore potentially  LifeLock at 60 Rio Salado Pkwy #400, Tempe, AZ 85281, United States. All without reply

I served  information request asking :

1) WHAT IS THE PURPOSE OF ADDING PERSONAL DATA FOR AN UNDISCLOSED TRANSACTION THAT THEN THIS PERSONAL INFORMATION  IS USED AND IS NO LONGER ALLEGED  TO EXIST AS PERSONAL DATA YOU HOLD?

2) PLEASE INFORM ME UNDER INFORMATION REQUEST THE NUMBER OF CARDS OF CUSTOMERS HELD BY NORTON OR NORTON DERIVATIVE COMPANIES?

3) PLEASE PROVIDE ME THE NUMBER OF THESE CARDS ON CUSTOMER ACCOUNTS  AT (2) WHICH HAVE BEEN REMOVED BY CUSTOMERS OF NORTON?

4) PLEASE EXPLAIN WHAT TRANSACTION OCCURS AT POINT OF DATA COLLECTION OF CREDIT / DEBIT CARD ?

I LOOK FORWARD TO YOUR RESPONSE IN 10 WORKING DAYS.

There has been no response at all .

1: If the personal data you are referring to is your card details then it is already made clear that it is for auto renewal so you know the purpose, the rest of that question is gibberish and makes no sense.

2: You have no right to this information

3: You have no right to this information

4: It is clearly explained that no transaction occurs at the point of entering the details, it specifically tells you that. The details are there to be used for auto renewal at a specified later date and can be cancelled at any point before then.

You are not going to get any response from anyone.

Blackbeard_of_Perranporth

Condition 6 of their terms and conditions says!

With your consent and in accordance with our Privacy Statement, we retain your payment information and payment method. We use your stored payment method and information to bill and automatically renew the Service(s). We reserve the right to verify credit/debit card payments prior to acceptance of your order. We also reserve the right to (i) obtain and continue using updated credit card account information electronically, when applicable, from the card brands, (ii) retry failed payments in order to complete transactions, including but not limited to, retrying failed cards with extended expiration dates and, (iii) change or amend authorized third parties to assist with payment processing. You further acknowledge and agree that, subject to our then-current member authentication procedures, another adult member enrolled on your account may authorize changes to the account, including without limitation to the form of payment, or to the Services including termination of membership or changes that may result in additional charges. In all cases, you are personally responsible for any applicable state, federal, or other taxes that may be associated with your purchase of the Services. We also reserve the right to collect any and sales taxes applicable to your purchase of and membership to the Service.

So at some point you must have purchased this product. Most of these software product have an ongoing licence, so that you can remain covered, or continue to sue their software. As such, they hold your details and apply a charge when due. Myself, Microsoft, Adobe, Amazon, Netflix all hold my details and do email me when charges are due. I check annually or more often I am on their best package.

If you do not want this internet to be able to offer you these services, then you should consider not using to do any transaction for you!