Three Data Reward Sim ineligible

muffinhead

Has anyone recently been in a Go Roam country with the Data Reward sim? Were you charged the 3-2-1 rates?

sayhitorosie

k_man said:

albob said:

Anybody having trouble completing registration for the 200mb free?
   I can get to the registration page Ok,  but, after entering my details, when I go to complete the registration process I get
taken to a page saying 'Sorry we had problem, please try later'....!?!

Had same issue and ended up calling 3.
They 'are aware of a technical issue' and credited me some data for the next month.

I am also having trouble with this, been trying over a week now, have updated APN settings and also contacted 3 who gave 1gb free data for the month. They have advised they are aware of the problem but won't state how long until we can expect a fix. Also tried with another SIM card and still having the same problem. 

Anyone been able to successfully register within the last week? 

merchcon55

muffinhead said:

Has anyone recently been in a Go Roam country with the Data Reward sim? Were you charged the 3-2-1 rates?

YES and YES. 3p/min to call back to UK. I did not use for "in country" calls so I cannot confirm costs.

merchcon55

sayhitorosie said:

I am also having trouble with this, been trying over a week now, have updated APN settings and also contacted 3 who gave 1gb free data for the month. They have advised they are aware of the problem but won't state how long until we can expect a fix. Also tried with another SIM card and still having the same problem. 

Anyone been able to successfully register within the last week? 

I wonder how many people actually get these data sims? My gut says that while 3 may be aware of the problem, I don't see them putting much effort into fixing the issue. 

getmore4less

merchcon55 said:

sayhitorosie said:

I am also having trouble with this, been trying over a week now, have updated APN settings and also contacted 3 who gave 1gb free data for the month. They have advised they are aware of the problem but won't state how long until we can expect a fix. Also tried with another SIM card and still having the same problem. 

Anyone been able to successfully register within the last week? 

I wonder how many people actually get these data sims? My gut says that while 3 may be aware of the problem, I don't see them putting much effort into fixing the issue. 

if they don't fix it you go on chat and they credit you some data(often 1GB), I did it a few times a bit inconvenient once a month
one call they gave me a small amount of credit as well.

my guess is the call centre/chat people need to complete the easy exit with chance of they did ok on the feedback even if they can't fix the problem.

flaneurs_lobster

Does an unregistered (for free data) Data Reward SIM still enjoy 3-2-1 PAYG rates? 

I'd test it myself but the SIM's 700 km away. 

albob

flaneurs_lobster said:

Does an unregistered (for free data) Data Reward SIM still enjoy 3-2-1 PAYG rates? 

I'd test it myself but the SIM's 700 km away. 

Yes, just tried it with one of my 'failed to register' sims...

flaneurs_lobster

albob said:

flaneurs_lobster said:

Does an unregistered (for free data) Data Reward SIM still enjoy 3-2-1 PAYG rates? 

I'd test it myself but the SIM's 700 km away. 

Yes, just tried it with one of my 'failed to register' sims...

Thanks for that

albob

Update -
Contacted Three Chat and explained the problem regarding the free 200mb and the inability to complete registration. I asked them he to register the sim for me. Gave name/address/post code and then was asked for the 6 figure number of the sim card (note - this is not the mobile number..!).
Anybody know how I can check if I have been given the 200mb?

flaneurs_lobster

You can sign up for access to your sim account using Three's My3. Browser or app (there's 2 apps for added confusion, only one works). Can check data & cash balance and can top up from £2.