Three Data Reward Sim ineligible

flaneurs_lobster

alanjones60 said:

I have the three data reward sim in slot 1,it is a faff to set up,but works fine.,and just moved to rwg in slot 2. Put it in phone sim worked no problem,you just have to e mail them which bundle you want,i had the £0 a month bundle, within 2 mins had email back saying bundle activated,and bundle will renew on the 25th of each month. Easy peasy. Much better than the three data sim to set up.

Exactly my experience, this setup is now in my backup mobile.

alanjones60

By the way when i had my data reward sim,what i did in the  end was ignore what it said on the instructions three gave,and just typed in google  http://devicereg.three.hostedservice.net      And went from there

Giammy85

Thank you for the information in this topic as I found answers to my problems
Also, I had a few free 200mb sims and all of a sudden it looks like the monthly date when the allowance renews has changed. I went into My3 and found the new date. This never happened in the previous five years 

alanjones60

Had my data reward sim since 2017,and my monthly date has allways changed as it renews every 30 days,not calender month

graemev

Wow. Three really make things hard .... explains why I gave up on them years ago.

The Three site says signal here at home is "good" ...there is no signal , even outdoors.

I have a dual SIM phone (the Vodafone signal is full)  so printed the instructions (and map) and walked towards the 3 Mast , 40 mins later, in the rains,  ... 200m from mast started to get a signal, standing the other side of the fence from mast (10m?) got full signal.

Already changed the APN. Turned off WiFi & Vodafone SIM ... goto

http://   devicereg.three.hostedservice.net ...and horra , got the correct registration page.

So , standing in driving rain on the side of a roundabout I type in all the details ....get to end ...we've sent you an email    ....so now I need to go home again to click on a link in the email .

Another 40 min walk to home ...to get the email. Click the link and get a "do you want to subscribe" button  ...I click yes and get "invalid link"

..So I may have registered? Won't really know until I go somewhere that has three signal ... I guess I don't have any sort of online account to check it from , due to tha failing link at the end.

(Great customer experience Three :-( )

flaneurs_lobster

graemev said:

....
So , standing in driving rain on the side of a roundabout I type in all the details ....get to end ...we've sent you an email    ....so now I need to go home again to click on a link in the email .

Another 40 min walk to home ...to get the email. Click the link and get a "do you want to subscribe" button  ...I click yes and get "invalid link"

..So I may have registered? Won't really know until I go somewhere that has three signal ... I guess I don't have any sort of online account to check it from , due to tha failing link at the end.

There's your problem, right there. You should have stayed in the !!!!!! rain and checked that email on the phone there and then. You can check the account by registering on My3 online (if using app then it's the new one, not the PAYG one). I'm guessing that since the data reward sim is intended for tablet-like devices with no phone service then there must be some other way that they detect that you are the owner/user of the sim you are registering??

getmore4less

gavinbaxter said:

graemev said:

....
So , standing in driving rain on the side of a roundabout I type in all the details ....get to end ...we've sent you an email    ....so now I need to go home again to click on a link in the email .

Another 40 min walk to home ...to get the email. Click the link and get a "do you want to subscribe" button  ...I click yes and get "invalid link"

..So I may have registered? Won't really know until I go somewhere that has three signal ... I guess I don't have any sort of online account to check it from , due to tha failing link at the end.

There's your problem, right there. You should have stayed in the !!!!!! rain and checked that email on the phone there and then. You can check the account by registering on My3 online (if using app then it's the new one, not the PAYG one). I'm guessing that since the data reward sim is intended for tablet-like devices with no phone service then there must be some other way that they detect that you are the owner/user of the sim you are registering??

They use the phone No. and sim No. to set up My3.

fwinter102

In answer to the OP, yes I absolutely have come across this. I'm glad you all found a fix for it and will look to try it myself because I have a few lying around, but yes. It's am absolute mess and awful service from Three, a network that feels from its hodgepodge of services and systems that it was put together by a few students with poor HTML templates from about 5 different vendors.

More to the point, when I faced this issue, I ended up speaking to Three via Live Chat around 20 times, with them talking to me then passing me off to someone in a never-ending queue that took hours, who then either couldn't or wouldn't help, or told me it'd be sorted in 20 mins and then it wasn't. They refused to call me to resolve it.

In the end, I complained to the Ombudsman and got £80 time and effort compensation for the abysmal failure. They didn't even solve my original issue (they did give me £30 PAYG credit in addition, by the way, but this was after being promised something of equal value and being told it would be added to my account, then that it wouldn't, then that I would need a new SIM for it to be applied, then that I was lying and there was no record (there was, I found it after an illegally-long-response GDPR SAR request for all of my chats) of the promise).

In short - I absolutely do not recommend Three, but as a backup SIM I will try the suggestions posted here for this particular SIM.

flaneurs_lobster

Three are giving away stuff for free, not much stuff but it's gratis. Not sure I would spend days on soul-destroying live chat or helpless telephone helplines because it's a bit more difficult than shoving a sim in a phone. But I guess if you can wrangle a few quid out of them for your efforts it's a worthwhile hobby for some.

jnm21

A hobby is a good way to look at it!

I finally managed to get mine activated doing the APN change & registerdivice link posted here. I'd say I wasted 3 or 4 hours on it.