xmas mail

custardy

Contains_Mild_Peril wrote: »

Interesting story about the missing post in Aberdeen... maybe the parcels I sent last year which never arrived (nowhere near Aberdeen though) will turn up somewhere this year!
I'm going to have words with Royal Mail, since the current postie has taken to leaving parcels in the close outside my door without even bothering to knock. It's a miracle I got them all. The housing scheme where I live is not one where you can leave tempting parcels lying around and expect them to stay safe. Rather worryingly, one of the parcels left outside contained a knife, which I'd bought as a decorative collector's item for a Christmas present, but still potentially an offensive weapon in the wrong hands.
Custardy, you mentioned undeliverable Xmas cards being destroyed - what happens to any money or vouchers in them? Do they go to charity or what? Just curious.
I hand-delivered a Christmas card to an address several streets away once after it arrived through my door. Normally I would just write "delivered to wrong address" on the envelope and stick it back in the post box, but since it was about 22 December I figured the addressee might not get it by Christmas if I did that.

cash is given to charity
items of value are auctioned and the proceeds given to charity.
so Rm actually lose money on this 'service'

Sagz_2

custardy wrote: »

contact your delivery office.
could be staffing issues,especially if the bulk of your mail is junk.
if they are struggling for staff then as a last measure they will 'stream' the walk.
so someone only takes out stamped & dated items leaving items like mailsort

Thanks very much Custardy xx

callmybill

Norbertsmum wrote: »

I've not had any post for 3 days, which considering the freebies and junk I sign up for is totally unheard of, I've only ever gone for one (working) day without post in the 3 years at this address.
NorbsMa

What is happening now, most posties are working thier 'contracted hours' this means when they run out of delivery time they knock off and return to the office & go home. The following day posties return to the end of a delivery and comence the delivery backwards hence 'no one will go without post for more than one day'

The same applies to Parcels, no delivery time, no delivery.........:mad:

custardy

right well this is more of a blog now but what the hey

well its very very busy.mail is 'okay' but packets are majorly busy.
people still coming in without cards
still not reading cards
still coming for mail from different delivery offices
still coming in for parcelforce items

many understanding customers but many $$!!**$££ customers
had a customert threaten 2 members of staff on the desk just as i came round to the desk.
luckily they are a little less hot headed than me because im probably the one who would get sacked over somthing like that

still getting hundreds of underpaid/nothing paid cards/letters
still getting thousands of very poorly addressed items

the new(ish) online redelivery service is a major pain.
getting around 17 pages a day in redeliveries.many with the wrong information so makes finding the item much harder and somtimes impossible.
seems some people struggle with their own name
also seems using the online system people think they can constantly order redeliveries.
we have people doing this 3 or 4 times on the same item.if this continues i can see redeliveries being withdrawn.

our office is too small so keeping packages stored are a pain so finding parcels gets harder and harder.
we are much more vicious with timing of parcels in storage.
so its 7 days for RD items and 3 weeks for everything else.
Special deliveries in the main are travelling through the system as normal and targets being met.

customers are frustrated especially with items which have been carded but are overdue coming back to the office.
understandable but we cant pull them out of a hat. give attitude and expect it to be reciprocated

if you have an overdue item and you want ot go to the office to enquire about it
ensure you know when it was posted and by what method ,eg SD,RD,1st class etc
make sure its actually coming by RM (ps. were not parcelforce

consider SD for urgent items.yes i know its expensive but other mail can be delayed and no i dont know where in the system it is :rolleyes:

be advised,anyone served by the Burslem office that the Burslem office is going out on strike next week from the 18th December to the 2nd January.
note this is not AFAIK been officially announced.
lots of issuex in this office i dont want to get bogged down on here

carolinosourus

custardy wrote: »

be nice to the people on the door,they dont decide customs charges,they dont decide if a letter incurs an insufficient postage cost,they didnt lose your package,its not their fault its not back.
like the woman who came in today and gave me her card.then immediatly told me it had better be here or else. i had never spoken to this woman before and she only got the card yesterday we had a nice chat about attitude before she got her packets

What did you say to her? I cannot stand rude people, especially whan you hold a door open and they just ignore you or people who try and come in somewhere when you're going out. I don't know if it's just me but I was always brought up to let people out of a door first before going in myself!

On a similar point, I had to send an ebay item last Saturday and the woman on the counter (who I think may be in charge) was so incredibly rude to me it was unbelievable. I'm generally always polite to anyone offering me a service and I wasn't rude back but as we walked out of the postoffice I was absolutely steaming! Is it possible to make a complaint and will anything be done about it if I do?

I realise this is totally off-topic but it really upset me as there was no reason at all for her to say the things she did or in the way that she was saying them!

Mozette

My (regular) postman is BRILLIANT, and the staff at my office where I go to pick stuff up are just the most pleasant people in the world (bar one grumpy old git, but he is funny). Why do people have to be rude by default?

custardy

carolinosourus wrote: »

What did you say to her? I cannot stand rude people, especially whan you hold a door open and they just ignore you or people who try and come in somewhere when you're going out. I don't know if it's just me but I was always brought up to let people out of a door first before going in myself!

On a similar point, I had to send an ebay item last Saturday and the woman on the counter (who I think may be in charge) was so incredibly rude to me it was unbelievable. I'm generally always polite to anyone offering me a service and I wasn't rude back but as we walked out of the postoffice I was absolutely steaming! Is it possible to make a complaint and will anything be done about it if I do?

I realise this is totally off-topic but it really upset me as there was no reason at all for her to say the things she did or in the way that she was saying them!

i just stopped dead and asked her why she was being rude to me when i was just starting to look for her parcels.
she got sheepish and by the end was very apologetic

Mozette wrote: »

My (regular) postman is BRILLIANT, and the staff at my office where I go to pick stuff up are just the most pleasant people in the world (bar one grumpy old git, but he is funny). Why do people have to be rude by default?

i'll admit we are in a very busy office,short of staff and space so not always easy.
however i always try and treat each customer as a new person but some are just unbelievable.
yesterday had an (self confessed) ex postie throwing a tantrum in the office.you would expect better really.
or the guy who threw a tantrum (even though his packet wasnt due back that day) and stormed out only for his wife ot phone up and appologise for his behaviour
all the muppets just make the nice customers stand out more

Mozette

Oh anyone who used to do the job is a zillion times worse. I think that holds true for most jobs. Bit like reformed smokers!!!

custardy

rm tell us we are quieter at work

then we have a 60% rise in internet packages here

http://www.dailyrecord.co.uk/news/scottish-news/2007/12/14/huge-christmas-warehouse-to-deal-with-mail-86908-20248361/

busy times i tell thee

jacksons_mum

Mozette wrote: »

My (regular) postman is BRILLIANT, and the staff at my office where I go to pick stuff up are just the most pleasant people in the world (bar one grumpy old git, but he is funny). Why do people have to be rude by default?

the people in my local post office have always been really rude to me when i have gone in with loads of ebay parcels to post - tutting and huffing and puffing and whinging that i hold everyone else up, so i decided to print the postage online myself thinking that they might be a bit nicer to me but they were even worse - nearly had me in tears! im guessing its cos they dont get any revenue from this. i now print it off online and take it to the big post office in town, where the staff are really nice and just let me throw it in the trolley