Eversure Car Breakdown Discussion

Derek888

EverSure nightmare.
Buyer beware!
In their policy wording, it clearly states they cover the breakdown of vans but just to make sure I emailed them to make sure. Now things get a little confusing and they say no we do not cover vans and send some screens on a different part of their website.

Then when I say ok not any good for me and policy is just about to start they say ok we will refund but charge you an amendment fee 0f £8.50. Rased a complaint about this. If you are thinking of buying with them and they are like this to start I dread to imagine what they are like in a claim position.
Update the cancel fee information they did not inform about until already bought the policy in an email. I don't believe this is even legal.
One word comes to mind AVOID!

pounds_and_sense

Hi all,

It's now well over a month since the last reply to this thread. Has anyone else dealt with this company since then? I've got a quote of £57.50 (no excess) off a price comparison site (UK cover, Nationwide, Onward, Home Start, Misfuelling, Unlimited Callouts). AutoAid renewal is &76.49 for same services.

Thanks!

Derek888

Hi pounds_and_sense
I just avoided Eversure and have gone with rescuemycar.com they were much easier to deal with and cover much more cover for a little more money. You get what you pay for.
Kind regards
Derek

Eversure_Breakdown_Cover

Derek888 said:

EverSure nightmare.
Buyer beware!
In their policy wording, it clearly states they cover the breakdown of vans but just to make sure I emailed them to make sure. Now things get a little confusing and they say no we do not cover vans and send some screens on a different part of their website.

Then when I say ok not any good for me and policy is just about to start they say ok we will refund but charge you an amendment fee 0f £8.50. Rased a complaint about this. If you are thinking of buying with them and they are like this to start I dread to imagine what they are like in a claim position.
Update the cancel fee information they did not inform about until already bought the policy in an email. I don't believe this is even legal.
One word comes to mind AVOID!

Hello Derek,

Thank you for your feedback, we're sorry to see you were unhappy.

As we discussed, you purchased a breakdown personal cover which does not include cover for vans. This is information we have available on our website and is on our documents.

On this occasion, you had purchased a policy not fitted for your needs, but all the information mentioned is available on our website.

We have processed the cancellation you requested, as confirmed, our terms of business are on our website so our customers are aware of what they are purchasing. 

I understand this might not have met your expectations on this occasion.

Let us know if you need anything else.

Kind regards,

The Eversure Team

pounds_and_sense

Just to close the loop on this... I ended up going with Eversure. AutoAid could not match their quote for personal cover for two people:

AutoAid = The renewal cost due for the next 12 months is as follows: £76.49 (including Insurance Premium Tax @ 12.00% and service charge of £6.50).

Eversure = £57.50 for same cover (Gold personal), no excess

Let's hope I never have to find out whether I made the right call!

Forty45

pounds_and_sense said:

Just to close the loop on this... I ended up going with Eversure. AutoAid could not match their quote for personal cover for two people:

AutoAid = The renewal cost due for the next 12 months is as follows: £76.49 (including Insurance Premium Tax @ 12.00% and service charge of £6.50).

Eversure = £57.50 for same cover (Gold personal), no excess

Let's hope I never have to find out whether I made the right call!

Just done the same. If AutoAid can offer a lower price to new customers, why think on renewal they can then hit them for £16 odd more? Car and Home Insurance companies have had to stop charging more for renewals than new business. Same should apply to this class.

Ray_Loftus

Fed up with AutoAid banging up my renewal price to £76.49.
Cancelled the renewal and rejoined under my wife's name to get the offer of £61.49 (plus £6 back) for new member. Result!

olly300

Unfortunately I can't pay for a policy.

I initially tried on Monday and couldn't even get a text message sent to me.  I then spoke to my card provider, Barclaycard.  They confirmed there were no problem with my details, I had more than sufficient credit for the payment and said it was likely that due to having to type in a code sent by text to authorise the payment, the website provider hadn't set this up properly. They suggested to try with a Mastercard.

I then tried today first with my Barclaycard. I got a text message but when I entered it my payment was rejected. So I then tried with a different card provider which was a Mastercard but this time go them to call to authorise the code. The payment was then not allowed through once I was referred back to the Eversham website.

I then spoke to someone called "Emma Shipp" on the chat on the Eversham site. I informed her that I had tried two different credit cards.

She stated, and I'm quoting from the chat,"I'm sorry but it is a problem with your bank releasing the funds - have you tried a different card that is with a different bank?"

She then asked - "have you tried a different card that is with a different bank?"

So I asked her if she wanted me to try a third credit card.

Her response was "You will need to speak to your bank as I am really sorry but this is nothing to do with us"

I said that as I was using credit cards with credit on them and she is using the wrong language it is clear she can't help.  Her response was "No I can't help sorry"

As you can see the customer service here is terrible. I have had issues with other websites in the past, reported the issue to them and have got the issue resolved after it's been flagged up to them.

Anyway I brought a policy through Autoaid and there were absolutely no issues with my credit cards!

Eversure_Breakdown_Cover

olly300 said:

Unfortunately I can't pay for a policy.

I initially tried on Monday and couldn't even get a text message sent to me.  I then spoke to my card provider, Barclaycard.  They confirmed there were no problem with my details, I had more than sufficient credit for the payment and said it was likely that due to having to type in a code sent by text to authorise the payment, the website provider hadn't set this up properly. They suggested to try with a Mastercard.

I then tried today first with my Barclaycard. I got a text message but when I entered it my payment was rejected. So I then tried with a different card provider which was a Mastercard but this time go them to call to authorise the code. The payment was then not allowed through once I was referred back to the Eversham website.

I then spoke to someone called "Emma Shipp" on the chat on the Eversham site. I informed her that I had tried two different credit cards.

She stated, and I'm quoting from the chat,"I'm sorry but it is a problem with your bank releasing the funds - have you tried a different card that is with a different bank?"

She then asked - "have you tried a different card that is with a different bank?"

So I asked her if she wanted me to try a third credit card.

Her response was "You will need to speak to your bank as I am really sorry but this is nothing to do with us"

I said that as I was using credit cards with credit on them and she is using the wrong language it is clear she can't help.  Her response was "No I can't help sorry"

As you can see the customer service here is terrible. I have had issues with other websites in the past, reported the issue to them and have got the issue resolved after it's been flagged up to them.

Anyway I brought a policy through Autoaid and there were absolutely no issues with my credit cards!

Hello there,

 

Thank you for your feedback, I am sorry to hear you were unhappy with our services.

We have been informed of difficulties in payments since the changes made in March to online payments.

The purposes of changes put in place by the FCA is to limit fraud and requires further checks from payment providers such as Worldpay.

This means they will do 3D secure checks, monitor frequency of use of a card, see if multiple payments attempts were done from an IP address, etc.

All of this unfortunately causing for some payments to not go through, and it is out of our control as this is indeed between the payment providers and bank systems.

 

We have since then put in place internal processes to further assist our customers in such situation, and I am sorry we did not assist you enough on that day. The agent you have spoken to has received additional training and if you wish to speak to us further about it, do not hesitate to get back in touch.

 

Kind regards,

 

The Eversure Breakdown Team

bhp

I wanted to make some initial enquiries, but there is no phone number. I'm afraid this put me off.