Yorkshire energy ?

Bossworld

I had a further payment taken by D/D so had to get in touch with them again despite vowing I wouldn't. They've recalculated the bill again, still makes no sense. Apparently they owe me and it'll come via cheque (so says their complaints team) but the figures still don't add up.

Dunno about anyone else but for a 2 month stay, they've recalced the bill six times, several of which are showing cancelled. Balances have been batted back and forth between gas and electric, so I can't even understand what's there.

I've taken a rough calculation in Excel of days X standing charge, and units (gas converted to kwh) X unit price.  Balanced that against payments I've made.  See what comes out in the wash.

goatfaced

Yeah I had to use Excel to untangle all the bills and various credits all over the place. Fingers crossed it's settled now I'm only with them for gas and they sorted my ye refund (split over two bills for no reason I can fathom). I might leave now, but they would owe me some credit and I want to make sure my next bill definitely makes sense and they won't magic a new electric bill from nowhere. There was nothing unusual about my account before my refund arrived, which makes me wonder if they bamboozle their entire customer base with nonsensical bills?

GunJack

my final refund landed in the bank yesterday, so that's me done with SP finally and thankfully

Good luck to all that still need it....

[Deleted User]

Noticed today that my refund has now arrived in my Scottish Power account 2 days after sending SP a formal complaint.  Now to see how long it will take to appear in my bank acount.  Then this period of angst will be behind me.

worrywart_3

I have finally received my tonik refund today which was slor 3 mths prior to Yorkshire and had numerous complaints Scottish power suck I still have £130 outstanding 

Trev456

I had SP call me this afternoon to follow up on a complaint I raised this week. This is to do with the £506 credit owed to me as registered by YE's final bill generated on the 1st April.
According to the person I spoke to today, SP are being let down by the YE administrators being slow to release the funds to repay me. 
She implied that SP are powerless to do anything about it. Is this true? She promised to call me back in two weeks. So it continues..

by_eck

I'm off; it has been frustrating, but the credit's been repaid and I hope never to cross paths with Scottish Power again.

Thanks to all who have posted their good (seldom) and bad (frequent) experiences on the forum; it has all been enlightening and I hope none of you will fall victim to this sort of fiasco again. Best of luck to all those still wallowing in the mire.

As a farewell tip, if any folks have received an e-mail saying "your final bill is ready" and then access your bills from the account summary, you may find that the latest bill is actually an old one. Have a look in your Inbox and click on that recent e-mail. If a "View my bill" .pdf link appears, you may find that it does reach the proper latest bill.

Ta-ra.

uptdale

Trev456 said:

I had SP call me this afternoon to follow up on a complaint I raised this week. This is to do with the £506 credit owed to me as registered by YE's final bill generated on the 1st April.
According to the person I spoke to today, SP are being let down by the YE administrators being slow to release the funds to repay me. 
She implied that SP are powerless to do anything about it. Is this true? She promised to call me back in two weeks. So it continues..

That sounds like rubbish to me.  The YE administrators do not have the money to pay out money owed by YE.  That is what insolvency means - YE cannot pay all the money it owes, so it (i.e. the administrators now running YE) can only pay YE's creditors according to the priorities set out in insolvency law. 

The responsibility for paying credit balances owed by YE rests with SP.  That is the arrangement which SP agreed to when it was appointed SOLR by OFGEM, as set out in OFGEM's letter of 17 December 2020.  SP might recover some of that money by making a claim in the liquidation of YE as an unsecured creditor, but that might be nothing or very little, and will take a long, long time.  SP might also seek OFGEM's consent to recover YE's credit balances through an industry levy or Last Resort Supply Payment, but according to OFGEM's letter "ScottishPower stated it would absorb costs for honouring credit balances up to a specified amount based on information availalble at the time, in addition to absorbing any costs associated witht these credit balances".  So SP might get some of the money back.  But that does not affect the liability that SP took on to pay out the credit balances owed by YE.  SP chose to be the SOLR, and that was the deal.

Trev456

uptdale said:

Trev456 said:

I had SP call me this afternoon to follow up on a complaint I raised this week. This is to do with the £506 credit owed to me as registered by YE's final bill generated on the 1st April.
According to the person I spoke to today, SP are being let down by the YE administrators being slow to release the funds to repay me. 
She implied that SP are powerless to do anything about it. Is this true? She promised to call me back in two weeks. So it continues..

That sounds like rubbish to me.  The YE administrators do not have the money to pay out money owed by YE.  That is what insolvency means - YE cannot pay all the money it owes, so it (i.e. the administrators now running YE) can only pay YE's creditors according to the priorities set out in insolvency law. 

The responsibility for paying credit balances owed by YE rests with SP.  That is the arrangement which SP agreed to when it was appointed SOLR by OFGEM, as set out in OFGEM's letter of 17 December 2020.  SP might recover some of that money by making a claim in the liquidation of YE as an unsecured creditor, but that might be nothing or very little, and will take a long, long time.  SP might also seek OFGEM's consent to recover YE's credit balances through an industry levy or Last Resort Supply Payment, but according to OFGEM's letter "ScottishPower stated it would absorb costs for honouring credit balances up to a specified amount based on information availalble at the time, in addition to absorbing any costs associated witht these credit balances".  So SP might get some of the money back.  But that does not affect the liability that SP took on to pay out the credit balances owed by YE.  SP chose to be the SOLR, and that was the deal.

Thank you, that's very helpful. I went on to the OFGEM site and found the letter dated the 17th December and the text you quoted.
"ScottishPower reserved the right to make a levy claim but indicated they would be willing to cover the majority of credit balance (and other) costs and only make a levy claim for a small percentage of credit balance costs."
I will go back to them today - via email, I can't spend another hour on the phone. Thank you once again uptdale. 

I was able to find the letter by searching for SCOTTISH POWER YORKSHIRE and the letter dated the 17th December once almost top of the list.

bagand96

Trev456 said:

uptdale said:

Trev456 said:

I had SP call me this afternoon to follow up on a complaint I raised this week. This is to do with the £506 credit owed to me as registered by YE's final bill generated on the 1st April.
According to the person I spoke to today, SP are being let down by the YE administrators being slow to release the funds to repay me. 
She implied that SP are powerless to do anything about it. Is this true? She promised to call me back in two weeks. So it continues..

That sounds like rubbish to me.  The YE administrators do not have the money to pay out money owed by YE.  That is what insolvency means - YE cannot pay all the money it owes, so it (i.e. the administrators now running YE) can only pay YE's creditors according to the priorities set out in insolvency law. 

The responsibility for paying credit balances owed by YE rests with SP.  That is the arrangement which SP agreed to when it was appointed SOLR by OFGEM, as set out in OFGEM's letter of 17 December 2020.  SP might recover some of that money by making a claim in the liquidation of YE as an unsecured creditor, but that might be nothing or very little, and will take a long, long time.  SP might also seek OFGEM's consent to recover YE's credit balances through an industry levy or Last Resort Supply Payment, but according to OFGEM's letter "ScottishPower stated it would absorb costs for honouring credit balances up to a specified amount based on information availalble at the time, in addition to absorbing any costs associated witht these credit balances".  So SP might get some of the money back.  But that does not affect the liability that SP took on to pay out the credit balances owed by YE.  SP chose to be the SOLR, and that was the deal.

Thank you, that's very helpful. I went on to the OFGEM site and found the letter dated the 17th December and the text you quoted.
"ScottishPower reserved the right to make a levy claim but indicated they would be willing to cover the majority of credit balance (and other) costs and only make a levy claim for a small percentage of credit balance costs."
I will go back to them today - via email, I can't spend another hour on the phone. Thank you once again uptdale. 

I was able to find the letter by searching for SCOTTISH POWER YORKSHIRE and the letter dated the 17th December once almost top of the list.

It's correct there's no funds to be transferred from YE to SP.  However YE do need to notify SP of the closing balance so SP can credit your account.  This might explain the delay, we don't know how that process is happening, but it's unlikely that SP are notified instantly when your final bill is generated.

SP can't/won't accept a customer submitted PDF as proof.  Whilst it seems a simply enough thing to do it would clearly be open to abuse.  You're nearly there, as frustrating as it is you will get your credit.