Yorkshire energy ?

Bossworld

The_Hawk said:

Bossworld said:

A week on they've still not corrected the over-estimate they did for my final bill.  Despite having (and showing) the final values that Octopus started with, on the online 'provide a reading' area.

Waiting on a call back, it states a 2.5 hour queue!

I am in a similar situation, an overestimated final bill, despite them having access to my SMETS2 smart meter and despite me confirming the correct reading and despite them having a photo of my meter showing a recent reading.

So far, they've calculated 3 incorrect 'final' bills, based on their own estimates.

And on and on the saga goes.

Haven't received the call back.  Part of me thinks just chalk it up to experience, it's probably a tenner tops and I value my time more than that, but this whole thing has been a sht1 show from start to finish

Trev456

Today, I logged onto YE and my final bill has been generated. So, all being well I'll receive my credit through SP in the next few weeks. Almost done with SP (hopefully) as the final bill has been generated and I'm OK with that. Moved to Avro 3 weeks ago.
A fair bit of hassle with SP over initial meter readings, their billing system is a mess.
Knowing what I know now, I would have moved from SP after 30 days (the minimum time you have to be with them I believe. I'd have moved in early January.  Good luck everyone.

The_Hawk

Complete turnaround for me. After months of getting nowhere, it seems to be all sorted.
It all happened after I emailed Scottish Power's Director Support team earlier this week. Someone (in their Chief Executive's Office) looked properly at all the issues I have been having and quickly sorted out a correct final bill based on the proper readings.

As well as an apology, I was also offered a goodwill payment, so it seems my ordeal with Scottish Power is now over.

If anyone else, who is having significant problems with them, is interested, Scottish Power's Director Support team can be contacted by emailing dirsupp@scottishpower.com.

GunJack

After requesting my refund on Wednesday, the balance on my SP account has now been reduced to 0, and a statement says the account is now closed. So it looks like they have actioned everything, and I should have the money back in the bank by next Friday...... fingers crossed they can get this bit right without further contact...

RedbullRJ

  I switched away from SP before the YE credit reached there. All was fine with the switch and the YE credit eventually made it to SP on 08th March with the usual final bill message, even though I had already had one.  After more than 3 weeks, with no sign of the balance being sent back to me (DD had not been cancelled so it can be sent back directly) I did a website contact.  Finally 9 days later, this is the reply  

"Dear Mr *******, 

Thank you for contacting ScottishPower.

I understand your concern and I apologize for the inconvenience caused to you.

As I pulled your account, I can see that a credit balance of £***.** in on the account. I would like to confirm you that I have processed the refund for your account and the system would automatically process a refund for your account and if from your end till the bank account is linked up with your Scottish Power account, then the refund would be directly credited to your bank account in 15 working days excluding weekends, however, if you have instructed bank to cancel the Direct debit with us then it would be processed via cheque and reach you in 20 working days excluding weekends.

Your co-operation in this matter is highly appreciated."

I hope that means they are going to send it back to my bank within 15 days and helps some others?

by_eck

RedbullRJ said:

  I switched away from SP before the YE credit reached there. All was fine with the switch and the YE credit eventually made it to SP on 08th March with the usual final bill message, even though I had already had one.  After more than 3 weeks, with no sign of the balance being sent back to me (DD had not been cancelled so it can be sent back directly) I did a website contact.  Finally 9 days later, this is the reply .....

After 232 pages and counting, we all know by now how rigorously SP follow through with promises, so good luck with what they've told you.

My situation seems to be exactly the same, down to the date we received the YE credit; the only difference being that a week ago, I was told in a "chat" session that an e-mail confirmation would be issued in 2-3 working days and a refund issued within 5 working days. Those deadlines have passed uneventfully and my SP account credit remains the same.

I have now raised a formal complaint, not only to register one on their score sheet, but also to set an initial date for referral to the Ombudsman at the earliest opportunity, if necessary.

Tharweb

GunJack said:

After requesting my refund on Wednesday, the balance on my SP account has now been reduced to 0, and a statement says the account is now closed. So it looks like they have actioned everything, and I should have the money back in the bank by next Friday...... fingers crossed they can get this bit right without further contact...

Mine shows the same, although I was told it would be up to 15 working days til it reached my bank.

sonofmerton

so after 4 months finally received the yorkshire energy credit into the scottish power account. ludicrous that it has taken that long.

one thing i have learnt from all this is stay away from cheap/unknown companies. they will likely go under and you will be transferred to a company you wouldn't have touched with a barge pole. 

make no mistake that yorkshire was the best companies we had when they were in business. cheap and good customer service and good communication. unfortunately companies who make money don't have have good customer service and are more expensive. 

living in a mud hut with a roaring fire outside is becoming more appealing. my scouting days will be put to good use. 

[Deleted User]

Tharweb said:

Mine shows the same, although I was told it would be up to 15 working days til it reached my bank.

I actually owe SP for my short stay, so I will quote that timetable when they come knocking (my dd is cancelled).

I was fortunate not to have a credit balance with YE, because, by pure coincidence, I had applied for and received a refund because of previous overpayments, some months earlier. So perhaps another lesson to learn is not to let a credit balance become too great or out of hand. If it does, apply for the refund you are entitled to, rather than providing the supplier with an interest free loan. 

Trev456

So, chasing up the £506 credit owed to me by YE. They generated the bill on 1/4/21. Received an email today 6/4/21 to say a bill had been generated. Rang up SP to chase that up. 62 mins before I spoke to someone then on hold a few times afterwards.
As I understood, SP haven't received any notification of the credit, yet as I pointed out, I'm still paying my final bill of £179 to them tomorrow. Some people would cancel the DD, just felt that would complicate a poor situation.
I asked the lady to raise a complaint, SP to ring me later this week. Once they have received notification of the credit, then another 20 working days to repay me. Incredible! Finally, it was a 96 minute call in the end.
How do we give feedback on SP? I'd hate some poor unsuspecting new customer to experience them. Worst energy company I've experienced.