Yorkshire energy ?

Stonesmike

I’m in a situation where SP have sent me a final Bill ( another one ) it’s quite high and on contacting SP they are saying that my bank have recalled my d/d back from the 1st March? 

S P said last week that my money would be back in my bank by today, guess what it wasn’t, so phoned my bank today and confirmed that no money has been reclaimed back, so waited near another hour to get through to SP, the person was on a long time to the accounts dept, they asked me to send a photo shop of my account transactions.
iv have stated that I had no problems with SP, but not feeling too confident with this one.

pokora

I switched days before YE stop trading and never got involved with SP.

I decided not to chase them yet due to the lack of attention they were given to the YE customers.

Tharweb said:

pokora said:

I finally received my credit from Yorkshire !!! SP posted me a cheque to my home last week for the value of the credit Yorkshire owed me, at least for the correct amount. I cashed immediately just in case they put any excuses or problems.

I've been lucky because if my circumstances had changed like move out to other property, be ill ... I'd be suffering the consequences. Also I didn't received any communications from SP about the process and all the information I got is been from here.

Did you chase for the refund or did you just receive the cheque without any contract with them? 

The_Hawk

Scottish Power are still trying to argue with me over my final electricity reading, even though my new supplier read my smart meter correctly on the changeover date, plus it matches the reading I took on the same date. They've also had additional evidence (including photographic evidence) provided to them, to show that my reading was correct. Despite this they want to inflate the final reading way above the correct figure.

As I will owe them, I've cancelled my direct debit so they can't take the overinflated amount.

I see no point in carrying on the futile discussion I've been having with them. They've got all the evidence they need to use the correct reading. They either use it or we go the Ombudsman (or court if they prefer).

GunJack

I called the dedicated number this morning, as it's been 7 weeks since final bill and no refund. I got the refund actioned and a complaint raised to register for my £30 for over 6 weeks (thanks OFGEM) so in 5 working days I should be done with SP

misternick_2

The hijack by scottish power of yorkshire energy, organised by OFGEM is a dis !!!!!! ter.

This has cost me a fortune on multiple accounts. nothing works. They owe me money, I cant move, all while continuing to fleece me as switches are blocked. Ofgem should give them a huge fine

misternick_2

The hijack by scottish power of yorkshire energy, organised by OFGEM is a dis !!!!!! ter.

This has cost me a fortune on multiple accounts. nothing works. They owe me money, I cant move, all while continuing to fleece me as switches are blocked. Ofgem should give them a huge fine

YBR

Reached another step on the way - I got 3 bills, one of which "final" from SP today.
I spent ages trying to follow the numbers and wondering why the rates didn't match and finally figured it out. I believe it's correct.
Now waiting for my credit refund, and my complaints are with the Ombudsman. Hopefully that will result in a further refund.

I calculated that I've paid almost £190 more for my winter energy that I would have with YE.

Bossworld

A week on they've still not corrected the over-estimate they did for my final bill.  Despite having (and showing) the final values that Octopus started with, on the online 'provide a reading' area.

Waiting on a call back, it states a 2.5 hour queue!

The_Hawk

Bossworld said:

A week on they've still not corrected the over-estimate they did for my final bill.  Despite having (and showing) the final values that Octopus started with, on the online 'provide a reading' area.

Waiting on a call back, it states a 2.5 hour queue!

I am in a similar situation, an overestimated final bill, despite them having access to my SMETS2 smart meter and despite me confirming the correct reading and despite them having a photo of my meter showing a recent reading.

So far, they've calculated 3 incorrect 'final' bills, based on their own estimates.

And on and on the saga goes.

uptdale

Sorry about those of you waiting for refunds of credit balances, but it looks like the problems over final bills are to do with system inefficiency rather than SP's desire to hang on to your money.  My "final" SP bill had an understimated final reading, so I owed them more than SP thought.  I emailed SP with the correct reading (as used by my new supplier, Green Energy).  They replied after a couple of weeks to say "I would request you to confirm the read so that we can assist you." Er, I'm trying to assist them, so that I can pay them more money, not the other way round.  And how do you confirm a reading from 2 months ago?  As it happens, I took a photo, so I sent them that.  Still waiting to hear if that is enough.  A new twist on customer service - the customer helping the company.

And today I get an email inviting me to take a "short survey on the value and quality of service you receive through our Customer Service Centre".  Maybe I should ask them for feedback on my service to them.