Royal Mail delivery times

soolin

charlies_mum said:

Has anyone else received the mail I showed above ?  There are discussions about the price increase, but not the extended delivery times 

My email arrived as well. I don't know where to start with discussing it  , what with poor sales on ebay generally, post being delayed , buyers continually telling me how they always get stuff from other sellers next day so can I refund them please, and the possible hike in ebay shop fees - I will really have to reconsider my selling model. 

What is it with buyers who don't get that post is bad in some areas, I've had an INR opened within the optimistic ebay estimates (it wasn't even late), I have another item sold on a 3 day dispatch plus a 3 day courier that ebay estimated to arrive on day 5. Unless ebay change their estimated times to account for these new rules I can't see how we can survive.

charlies_mum

 I have lost count of the number of times I have spoken with eBay about their forecast delivery dates and got absolutely nowhere.    I have 19 late defects in a month, so common sense says there is a problem.

Ive decided that Buyers won’t be happy with a 6 working day delivery, so I will have to offer free first class which is going to lead to massive price increases as all my items are letters and large letters.  The problem is my competitors don’t seem to be increasing their prices.

Incidentally, I had a refund Opened as someone had changed their mind.    They were just going to stick a stamp on it and return but they were shocked at how much postage costs, and that’s before the increase !

soolin

charlies_mum said:

 I have lost count of the number of times I have spoken with eBay about their forecast delivery dates and got absolutely nowhere.    I have 19 late defects in a month, so common sense says there is a problem.

Ive decided that Buyers won’t be happy with a 6 working day delivery, so I will have to offer free first class which is going to lead to massive price increases as all my items are letters and large letters.  The problem is my competitors don’t seem to be increasing their prices.

Incidentally, I had a refund Opened as someone had changed their mind.    They were just going to stick a stamp on it and return but they were shocked at how much postage costs, and that’s before the increase !

There is a new glitch on ebay now as well - this time the estimated deliveries are approx. 4 weeks out - so instead of something posted today showing for delivery Monday, it shows as 28th December. Sellers are only noticing as they suddenly have no sales because buyers don't want to wait that long. Glitch seems to be affecting a few people with no real pattern as to why. Ebay are aware of it apparently. 

It looks like my slow parcel will need to be refunded at the weekend as buyer has said they will be opening an INR today as they think 10 days is long enough to wait for a standard parcel

[Deleted User]

It often amazes me how much buyers think postage actually costs and their thinking a stamp covers everything. 

charlies_mum

Finally, eBay are responding

Dear Business Sellers,

We understand you may have experienced challenges over the peak season and we want to ensure you are supported in delivering a great experience for your buyers. Time is already added to buyer-facing delivery estimates to account for any delays that may arise as and when required, but we want to inform you of additional measures we are putting in place to ensure your performance is not affected:

 

• Your Late Delivery rate will be automatically adjusted. We will automatically remove Late Delivery counts and any related Negative or Neutral feedback received for transactions between 5 November to 21 November 2020.

 

• Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed for transactions between 5 November to 21 November 2020. We will remove it on the condition that you uploaded valid tracking before the delivery was scanned.

 

We’ll be processing Defect removals and any related Negative or Neutral feedback as quickly as possible. Please be aware that it may be a short period of time when this information appears in your account before being removed. 

 

At the same time we want to reassure you we will keep monitoring the situation and implement additional protection if and when it’s required.

 

Regards,

The eBay Team

Brywalker

charlies_mum said:

• Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed for transactions between 5 November to 21 November 2020. We will remove it on the condition that you uploaded valid tracking before the delivery was scanned.

 

Regards,

The eBay Team

Which is of no use at all to low value sellers who don't send tracked....

Frozen_up_north

There is little mention on here of items sent by Royal Mail Special Delivery. They have changed “by 1pm” to “by 4pm” and I was told this when posting an item.

A friend mentioned that he got nowhere with a claim for late delivery, the excuse was exceptional circumstances of Christmas, covid and Black Friday...

I’ve just submitted a claim for late delivery, it wasn’t the guaranteed delivery of next day, the item arrived the day after around 12:30.

Has this sloppy service become the normal for Royal Mail Special Delivery? It isn’t the case for DHL, less than 24 hours “door to door” UK to Spain recently.

charlies_mum

Brywalker said:

charlies_mum said:

• Your item not received count (INR) in Service Metrics and any related Negative or Neutral feedback will be automatically removed for transactions between 5 November to 21 November 2020. We will remove it on the condition that you uploaded valid tracking before the delivery was scanned.

 

Regards,

The eBay Team

Which is of no use at all to low value sellers who don't send tracked....

The way I read it, that relates to a Item Not Received Case’s, not late delivery.   I don’t send anything tracked due to the value,  but the removal of late delivery effects is important.    Why they have put on a cut off date of 21st November I have no idea as the problem is ongoing.  

[Deleted User]

Frozen_up_north said:

There is little mention on here of items sent by Royal Mail Special Delivery. They have changed “by 1pm” to “by 4pm” and I was told this when posting an item.

A friend mentioned that he got nowhere with a claim for late delivery, the excuse was exceptional circumstances of Christmas, covid and Black Friday...

I’ve just submitted a claim for late delivery, it wasn’t the guaranteed delivery of next day, the item arrived the day after around 12:30.

Has this sloppy service become the normal for Royal Mail Special Delivery? It isn’t the case for DHL, less than 24 hours “door to door” UK to Spain recently.

I’ve posted something SD this morning and was informed of the 4pm bit. 

There website even says the 4pm bit and the service comes with the guarantee or a refund, I’d be challenging their response. 

molerat

My Amazon parcel despatched from their Rochester facility at 10.45am yesterday delivered 10.00am this morning N Scotland.