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Royal Mail delivery times

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  • Still getting pockets about 8 days for second class. Still getting customers saying, "but something else got here quicker than yours", so right, I do this for a living, and I must be wrong heh?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 18 November 2020 at 3:37PM
    Still getting pockets about 8 days for second class. Still getting customers saying, "but something else got here quicker than yours", so right, I do this for a living, and I must be wrong heh?
    It’s when they message that they are so disappointed with your service.     We’re out every day taking post to the sorting office, so the problem’s not with us.    
    You're only young once, but you can be immature forever :D
  • molerat
    molerat Posts: 34,563 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 18 November 2020 at 3:14PM
    TNS site showing the latest quarterly figures as 1st class at 79.3% and 2nd at 95.5% on time against the benchmark 93% / 98.5% and likely to go downhill for the next.
  • olgadapolga
    olgadapolga Posts: 2,327 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Do RM even try to get a Special Delivery item to it's destination on time? I thought that the guaranteed times had changed, eg, so that "by 1pm" was now "by 4pm"?

    I sent an item on Monday morning (before the cut-off for SD) and according to the tracking, the parcel spent 27 hours sat in the recipient's local delivery office, instead of being taken to where it should have been. It was finally delivered today, just after lunch.

    As for general post, we've not received anything for a week. Parcels are delayed as well. I've stopped using RM for eBay now, the only reason for the SD was that the buyer wanted the item quickly. 
  • soolin
    soolin Posts: 74,122 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Unless it's late again there has been no post here again today , I've called the bank about the missing letter and they want me to wait a few more days and if it still hasn't arrived they will send a new code. 

    Neither of my packages have arrived and one business has said they will send a replacement next week if it still hasn't turned up. My neighbour is faced to going into London by train and tube if her paperwork hasn't turned up by tomorrow as it needs to be dealt with by Friday and she is running out of time and it might be easier to go into the nearest office and do it there. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 74,122 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    A strange twist on the no post situation. About 11pm last night my neighbour knocked with my missing bank letter and a magazine that I was expecting, apparently they must have been delivered at some point after 4.30pm when they last went to the front door, that was all there was, they got nothing for themselves so one is taking a trip into London today.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • I’ve just had my ninth INR opened for this month.     It was posted on 13th.   This is ridiculous, why aren’t eBay revising estimated delivery times ?
    You're only young once, but you can be immature forever :D
  • I’ve just had my ninth INR opened for this month.     It was posted on 13th.   This is ridiculous, why aren’t eBay revising estimated delivery times ?
    There was an email at the start of the first lockdown stating it is up to sellers to adjust dispatch times to account for longer delays in the mail system , but that cases would be automatically removed from the seller performance rating.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
  • We’ve just received something posted on 1st November from 5 miles away !    According to the Royal Mail website most mail is being delivered as normal which is total rubbish.   Two more INRs this afternoon, items posted 6 day’s ago.  
    You're only young once, but you can be immature forever :D
  • We’ve just received something posted on 1st November from 5 miles away !    According to the Royal Mail website most mail is being delivered as normal which is total rubbish.   Two more INRs this afternoon, items posted 6 day’s ago.  
    I tried to sign up for updates but the website kept saying the Captcha had expired and wouldn't let me redo it (refreshing the page made no difference) but it seems I'm not missing out on anything anyway!
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