Royal Mail delivery times

ballisticbrian

Still getting pockets about 8 days for second class. Still getting customers saying, "but something else got here quicker than yours", so right, I do this for a living, and I must be wrong heh?

charlies_mum

ballisticbrian said:

Still getting pockets about 8 days for second class. Still getting customers saying, "but something else got here quicker than yours", so right, I do this for a living, and I must be wrong heh?

It’s when they message that they are so disappointed with your service.     We’re out every day taking post to the sorting office, so the problem’s not with us.    

molerat

TNS site showing the latest quarterly figures as 1st class at 79.3% and 2nd at 95.5% on time against the benchmark 93% / 98.5% and likely to go downhill for the next.

olgadapolga

Do RM even try to get a Special Delivery item to it's destination on time? I thought that the guaranteed times had changed, eg, so that "by 1pm" was now "by 4pm"?

I sent an item on Monday morning (before the cut-off for SD) and according to the tracking, the parcel spent 27 hours sat in the recipient's local delivery office, instead of being taken to where it should have been. It was finally delivered today, just after lunch.

As for general post, we've not received anything for a week. Parcels are delayed as well. I've stopped using RM for eBay now, the only reason for the SD was that the buyer wanted the item quickly. 

soolin

Unless it's late again there has been no post here again today , I've called the bank about the missing letter and they want me to wait a few more days and if it still hasn't arrived they will send a new code. 

Neither of my packages have arrived and one business has said they will send a replacement next week if it still hasn't turned up. My neighbour is faced to going into London by train and tube if her paperwork hasn't turned up by tomorrow as it needs to be dealt with by Friday and she is running out of time and it might be easier to go into the nearest office and do it there. 

soolin

A strange twist on the no post situation. About 11pm last night my neighbour knocked with my missing bank letter and a magazine that I was expecting, apparently they must have been delivered at some point after 4.30pm when they last went to the front door, that was all there was, they got nothing for themselves so one is taking a trip into London today.

charlies_mum

I’ve just had my ninth INR opened for this month.     It was posted on 13th.   This is ridiculous, why aren’t eBay revising estimated delivery times ?

ballisticbrian

charlies_mum said:

I’ve just had my ninth INR opened for this month.     It was posted on 13th.   This is ridiculous, why aren’t eBay revising estimated delivery times ?

There was an email at the start of the first lockdown stating it is up to sellers to adjust dispatch times to account for longer delays in the mail system , but that cases would be automatically removed from the seller performance rating.

charlies_mum

We’ve just received something posted on 1st November from 5 miles away !    According to the Royal Mail website most mail is being delivered as normal which is total rubbish.   Two more INRs this afternoon, items posted 6 day’s ago.  

Spoonie_Turtle

charlies_mum said:

We’ve just received something posted on 1st November from 5 miles away !    According to the Royal Mail website most mail is being delivered as normal which is total rubbish.   Two more INRs this afternoon, items posted 6 day’s ago.  

I tried to sign up for updates but the website kept saying the Captcha had expired and wouldn't let me redo it (refreshing the page made no difference) but it seems I'm not missing out on anything anyway!