Can I return a faulty tablet after 18 months?

Manxman_in_exile

rachel6188 said:

Hi,

    I would suggest go to your local repair shop and ask someone there to look into it. The issue that you might have is apple might try and say you have voided the warranty by having it opened but if its out of warranty it won't matter. It could end up being a cheap repair that will be less expensive and less hassle than a huge battle with apple like a replacement screen or even a loose cable. What ipad is it?

Thanks Rachel.

I think you've misunderstood.  He has no issue with Apple.  He just wants a report that he can go back to Argos with that says the fault is inherent and he's entitled to a (partial) refund.  Apple have only come into it because they've basically told him "Oh yeah.  There's obviously been a fault with that since you bought it.  If only you'd bought it from us, we'd replace it free of charge for you."  Not surprisingly, Argos are not convinced by this.

Yes - he could get a report from somebody other* than Apple, such as a local repair shop.  Or he could ask a local repair shop to fix it - but he doesn't seem sure of that.

* I can't imagine why apple wouldn't put in writing what they've told him!      

KatrinaWaves

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

theonlywayisup

KatrinaWaves said:

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

I don't think the message is getting through.  Hopefully the OP will read through again today and understand.  It really can't be any clearer, but you can only take the horse to the water.....

nora_nora

*bookmarked for evening entertainment*

Anteater23

KatrinaWaves said:

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

Thank you for your reply. The response I got was on official looking headed paper with “Genius Bar” and Apple logo at the top, however at the very bottom of the page it says “this is not a VAT invoice”. So is what I have already official fault report albeit a bad one? I’m going back to Apple this week.
Sorry, I am reading all the responses. It’s just if they don’t accept my Genius Bar report would a mobile repair shop be the type of place to visit?
thank you

theonlywayisup

Anteater23 said:

KatrinaWaves said:

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

Thank you for your reply. The response I got was on official looking headed paper with “Genius Bar” and Apple logo at the top, however at the very bottom of the page it says “this is not a VAT invoice”. So is what I have already official fault report albeit a bad one? I’m going back to Apple this week.
Sorry, I am reading all the responses. It’s just if they don’t accept my Genius Bar report would a mobile repair shop be the type of place to visit?
thank you

What you have is not a report apropos CRA.   What you have is a job sheet in effect.

Get yourself a proper report.  You will have to ask Apple or another independent computer shop to give you a report outlining the fault and that the fault was inherent at time of purchase.  

You are making this rather hard work. I hope you take the advice given but I will leave you to it now. 

prowla

I think that 16 months is probably beyond return/refund time.

As for EU law, the UK took them all on as part of Brexit and I don't think they've rescinded any yet.

Anteater23

prowla said:

I think that 16 months is probably beyond return/refund time.

As for EU law, the UK took them all on as part of Brexit and I don't think they've rescinded any yet.

Consumer rights act 2015

powerful_Rogue

Anteater23 said:

KatrinaWaves said:

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

Thank you for your reply. The response I got was on official looking headed paper with “Genius Bar” and Apple logo at the top, however at the very bottom of the page it says “this is not a VAT invoice”. So is what I have already official fault report albeit a bad one? I’m going back to Apple this week.
Sorry, I am reading all the responses. It’s just if they don’t accept my Genius Bar report would a mobile repair shop be the type of place to visit?
thank you

You do not have a report from Apple. It can't be a report if they haven't opened the tablet up and looked inside to see what the fault is.

Would you take the word of a mechanic if you took your car there with a banging noise coming from the engine and they didn't look under the bonet?

KatrinaWaves

powerful_Rogue said:

Anteater23 said:

KatrinaWaves said:

Apple will be VAT registered. I don’t know what you got from them but it doesn’t appear to be an official report, rather a record of their conversation with you.

it is likely the iPad will need to be opened to find the fault. That won’t affect your claim with Argos. No one said Argos are expecting you to go to a random ipad repairer. It almost seems like you’re not ready by the responses properly. 

Go to Apple. Ask for an official fault report on your iPad to take to the retailer to allow you to claim under the U.K. consumer rights act.

Thank you for your reply. The response I got was on official looking headed paper with “Genius Bar” and Apple logo at the top, however at the very bottom of the page it says “this is not a VAT invoice”. So is what I have already official fault report albeit a bad one? I’m going back to Apple this week.
Sorry, I am reading all the responses. It’s just if they don’t accept my Genius Bar report would a mobile repair shop be the type of place to visit?
thank you

You do not have a report from Apple. It can't be a report if they haven't opened the tablet up and looked inside to see what the fault is.

Would you take the word of a mechanic if you took your car there with a banging noise coming from the engine and they didn't look under the bonet?

“Yeah I can hear it banging. You say it’s always banged and you drive it carefully? Probs been like it since you got it then. Shame you didn’t buy it from me or Id have given you a free car.”

that’s what you’ve got OP.