ParkingEye PCN - 1 hour max stay Service Station

D_P_Dance

Mrs Lee's three sons,

https://www.reddit.com/r/britishproblems/comments/2a61fy/the_gross_misuse_of_the_words_basically_literally/

MistyZ

smith140920 said:

Update 22/09/20

A Starbucks colleague rang me yesterday to alert me she has contacted PE to cancel to the parking fine, of which she said it takes up to 7 days for them to respond. 

Good to hear!  Please let us know when the cancellation has definitely been actioned.  

Completely agree that many companies do not want the PPCs to deter genuine customers and that Plan A is essential and often successful.

Coupon-mad

AND - get ANGRY and GET EVEN about this scam!   Please now make a real difference:

A TASK FOR SEPTEMBER:

The Government is (this month only) consulting about a new statutory code of practice (CoP) and framework to rein in the rogue parking firms.  Read and comment on the draft CoP proposal and the enforcement framework consultation, and get everyone you know to do the same.

You will need to register to comment on the CoP and enter an occupation even if you are retired or a homemaker, but otherwise it is easy to navigate, and comment upon each section/subsection individually. You can save comments to edit later and or submit comments once you are happy with them.

https://standardsdevelopment.bsigroup.com/projects/2020-00193#/section

You do not need to register to comment on the enforcement framework which can be found here. It has a link on page 5 to make comments.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/913272/Code_Enforcement_Framework_consultation.pdf

At the very least, we say the parking charge level should be £50/£25 or higher level £70/£35, as per Council PCNs in E&W.  

And we say the added fake 'debt recovery' costs are just double counting the cost of letters and MUST GO.  Remove that layer and you remove the ‘drivers’ behind the race to court.

HOW TO DO THE SUBMISSIONS:

Responses into the PAS 232 and MHCLG framework documents are not completely straightforward:

On the MHCLG response, you have to answer the questions on a 1-5 scale from strongly agree to strongly disagree, and then put some commentary. No way to upload documents or alternatives.

 

On the PAS 232, you have to click on each clause and sub-clause to put your comments, and a suggested rewording of their draft.  You can see comments which other people have written! 

 

But, when you click ‘submit’, a message pops up to say your comments have been received, but that only applies to the particular clause you have just addressed.

 

You have to click ‘submit’ separately for each individual clause response.

 

Some people will be caught out by this but can revisit it and add further responses up to 12 October.

 

 

smith140920

Umkomaas said:

Give it a couple of days then access your parking charge on the PE website which will give you its current status. If it says 'cancelled' or 'not found' (or similar in your favour), screenshot it. 

PE are very efficient in writing to confirm the cancellation. The Starbucks lady is spot on, normally 7-10 days - she's obviously cancelled many previously!

Redx said:

So despite the thread hijackings , the business owner does not want this PCN to proceed , showing that plan A is correct advice , because businesses do not want to alienate valid customers

MistyZ said:

smith140920 said:

Update 22/09/20

A Starbucks colleague rang me yesterday to alert me she has contacted PE to cancel to the parking fine, of which she said it takes up to 7 days for them to respond. 

Good to hear!  Please let us know when the cancellation has definitely been actioned.  

Completely agree that many companies do not want the PPCs to deter genuine customers and that Plan A is essential and often successful.

Thanks all - email from the lady now received, albeit from a EuroGarages email address (someone shared this info earlier in the thread. In her email she confirms she has sent the parking fine off for cancelation and there is an approximate 7 day turnaround for cancellation confirmation. As soon as there is a response she will also share this with me.
Light at the end of the tunnel it seems - and even more reason to ignore the idiots trying to hijack this and other threads. Thank you to everyone who has contributed. I will continue to keep the thread updated.

smith140920

Update 28/09/20
Hi all, still not received confirmation of a cancellation from Starbucks or PE (however it has been 6 days since she sent for this to be cancelled). I am conscious that the PE deadline is in two days (30/09). Using Umkomaas advice below the parkign charge is still showing £100 amount due. I assume this would not show if the charge had been cancelled by now?

Umkomaas said:

Give it a couple of days then access your parking charge on the PE website which will give you its current status. If it says 'cancelled' or 'not found' (or similar in your favour), screenshot it. 

PE are very efficient in writing to confirm the cancellation. The Starbucks lady is spot on, normally 7-10 days - she's obviously cancelled many previously!

Le_Kirk

Chase the person who (allegedly) sent the PCN for cancellation!

Redx

Do not miss the appeal deadline if the amount is still outstanding , even if an appeal is made it can still be cancelled

smith140920

Le_Kirk said:

Chase the person who (allegedly) sent the PCN for cancellation!

Redx said:

Do not miss the appeal deadline if the amount is still outstanding , even if an appeal is made it can still be cancelled

I emailed the Starbucks lady this morning who has sent a chaser email. She also added that she wasn't expecting to hear from them until tomorrow.
I think if I haven't heard anything official by this evening I will fill in the template and send the appeal - it isn't worth the risk.
Thanks all

Redx

Sounds good to me , exactly what I would do

smith140920

I am going to appeal using the blue template from the FAQs.
I plan on attaching screenshots of my correspondence with Starbucks who have agreed to cancel the charge. Would it also be worth going through my bank statement and finding a payment to Starbucks for that day? (Christ, a coffee, can't believe I'm asking this..)

Could I also check if the following part of the blue template is relevant to my case as I don't seem to understand the terminology used:
"If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it."

Thanks for everyones help as always.