ParkingEye PCN - 1 hour max stay Service Station

smith140920

Coupon-mad said:

Sounds promising.  Make sure (please) that your voice is added to the consumer comments, call for parking charges never to be £100 on private land and stopping the pathetic excuses for PCNs the sharks currently use.

Umkomaas said:

smith140920 said:

Coupon-mad said:

That is a POFA PCN then.

Clearly your POPLA appeal, when you get to that stage, will be about grace periods, like all the rest like this.

Thanks I'm reading through the newbies FAQs but hopefully won't need to use Plan B.
I complained via Twitter and Starbucks have asked me to screenshot the parking fine and they are contacting the store management to help.
Will keep the thread updated.

But please make sure you send your initial to PE by their 28-day deadline if you haven't had a response from Starbucks. Miss that appeal deadline, you've lost your chance at POPLA and you are inviting a court claim. The initial appeal template is in blue text and is in the NEWBIES FAQ sticky, first post. 

Thanks both.

No further contact from Starbucks and it's been 24 hours now. I think if I don't hear anything from today it will be to look towards appealing using the blue template. Is this correct?

Redx

Yes , that's correct , appealing as keeper , no blabbing about who was driving

Umkomaas

No further contact from Starbucks and it's been 24 hours now.

I suspect your urgency is not theirs - expecting a response in 24 hours is probably a bit unrealistic.  There's no point in rushing your appeal to PE (as long as you don't miss their deadline) if you can get a clean cancellation from Starbucks.  That way it will be categoric and will not get mixed up with an appeal PE have already started to deal with. But again, don't miss the PE appeal window. 

When is the PE deadline please?

smith140920

Redx said:

Yes , that's correct , appealing as keeper , no blabbing about who was driving

Thanks

Umkomaas said:

No further contact from Starbucks and it's been 24 hours now.

I suspect your urgency is not theirs - expecting a response in 24 hours is probably a bit unrealistic.  There's no point in rushing your appeal to PE (as long as you don't miss their deadline) if you can get a clean cancellation from Starbucks.  That way it will be categoric and will not get mixed up with an appeal PE have already started to deal with. But again, don't miss the PE appeal window. 

When is the PE deadline please?

The letter states all appeals must be received within 28 days from initial correspondence. I am assuming their date of issue is the first day of correspondence and not the parking date?

The issue date was 02/09 so I think that makes the appeal cut off date the 30/09.

Coupon-mad

Yep that's correct.  Keep pushing the complaint.

Onthewall

Total time one hour 10 minutes? You should win that easily on grace periods as you should be allowed 10 minutes to leave at the end a fixed time.

smith140920

Onthewall said:

Total time one hour 10 minutes? You should win that easily on grace periods as you should be allowed 10 minutes to leave at the end a fixed time.

Thanks, that's reassuring.

It really is silly because we were probably in the Starbucks for less than an hour, but that's too long to have a coffee with a friend according to PE.

Redx

smith140920 said:

Onthewall said:

Total time one hour 10 minutes? You should win that easily on grace periods as you should be allowed 10 minutes to leave at the end a fixed time.

Thanks, that's reassuring.

It really is silly because we were probably in the Starbucks for less than an hour, but that's too long to have a coffee with a friend according to PE.

Exactly , so take it up with the fools that employed them , because they probably set a low threshold to trap people like you

smith140920

Redx said:

smith140920 said:

Onthewall said:

Total time one hour 10 minutes? You should win that easily on grace periods as you should be allowed 10 minutes to leave at the end a fixed time.

Thanks, that's reassuring.

It really is silly because we were probably in the Starbucks for less than an hour, but that's too long to have a coffee with a friend according to PE.

Exactly , so take it up with the tools that employed them , because they probably set a low threshold to trap people like you

Do you know when the bsi group site will be back online?
Update: After 2 days without hearing anything I've shouted about a bit on Twitter. Starbucks have now 'escalated' my case and I should hear back within 3 days..

Coupon-mad

No, the parking firms are the drivers behind the time limits, in reality, and landowners just succumb and believe the PPC's 'recommendations' half the time.  The PPCs suggest and push to tighten time limits all the time, it's part of the business model to get more money from sites. 

For example, P/Eye cause Aldi to reduce their time limits and 'assist with' Council applications to vary the planning consent, giving some old dross about increasing footfall.  I read one about Portslade Aldi, completely written in PPC-speak, when they succeeded in eroding a 3 hour free limit down to half that, over the years.  There was no way the application was written in Aldi's own words.