Unreasonable changes to check in/out times

onwards&upwards

Kirsty389 said:

onwards&upwards said:

Kirsty389 said:

onwards&upwards said:

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

The way the company have been has already ruined the holiday. We’re not OTT as first time parents thanks, they’re in breach of contract and we hadn’t agreed to a late check in and neither would we at this late stage. Do you speak from a professional perspective with regards to not getting our money back?  I just so wish we hadn’t booked with them in the first place and stayed local! Lesson learned - South West is best!! 

A change of a few hours has not ruined your holiday, you are ruining your own holiday yourself by overreacting like this! 

You could do a little planning ahead, go and have a lovely holiday and not spoil it for yourself, your partner, your child and your parents.  Or, you could keep this up and stay at home with a strop on having spoiled it for everybody including you.  Which of those sounds like a better option to you?

Just take some deep breaths, try to calm down and put it all in perspective.  

Thanks, I’m calm now... So is it ok for companies to take advantage of a situation for capital gain - asking for a friend who wouldn’t have booked a holiday had they known the terms would be changed the week before. Oh and I’m the calmest of us all and we’d all rather have our money back and spend local. Holiday has already been spoiled but thanks for your feedback 😀

I can't see how they are gaining financially, I think they are probably just being a bit over cautious on the cleanliness, but I can understand why as there are some people out there who would try to blame them if they became ill or tested positive no matter how much they cleaned.

Just sleep on it at least. 

[Deleted User]

onwards&upwards said:

Kirsty389 said:

onwards&upwards said:

Kirsty389 said:

onwards&upwards said:

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

The way the company have been has already ruined the holiday. We’re not OTT as first time parents thanks, they’re in breach of contract and we hadn’t agreed to a late check in and neither would we at this late stage. Do you speak from a professional perspective with regards to not getting our money back?  I just so wish we hadn’t booked with them in the first place and stayed local! Lesson learned - South West is best!! 

A change of a few hours has not ruined your holiday, you are ruining your own holiday yourself by overreacting like this! 

You could do a little planning ahead, go and have a lovely holiday and not spoil it for yourself, your partner, your child and your parents.  Or, you could keep this up and stay at home with a strop on having spoiled it for everybody including you.  Which of those sounds like a better option to you?

Just take some deep breaths, try to calm down and put it all in perspective.  

Thanks, I’m calm now... So is it ok for companies to take advantage of a situation for capital gain - asking for a friend who wouldn’t have booked a holiday had they known the terms would be changed the week before. Oh and I’m the calmest of us all and we’d all rather have our money back and spend local. Holiday has already been spoiled but thanks for your feedback 😀

I can't see how they are gaining financially, I think they are probably just being a bit over cautious on the cleanliness, but I can understand why as there are some people out there who would try to blame them if they became ill or tested positive no matter how much they cleaned.

Just sleep on it at least. 

So why not, considering we booked during lockdown, make us aware they may change check in/check out time. Nothing until the week before... 
We have been told, verbally, that the owner is staying the week before. 

We have been shielding since lockdown because of parents etc. hence why we’ve booked a cottage. But we must be on the make if one of us becomes ill, of course... 

bagand96

Nothing really to add other than agree with others that in 2020 everything has changed and we all have to adapt to things being different. 

You can't or won't so take them to small claims court if you feel you must. Good luck.

Butts

There's an article in This Months Which ? about later check in and earlier check out becoming commonplace at the moment. Three hours either end seems to be the norm.

unforeseen

We have been shielding since lockdown because of parents etc. hence why we’ve booked a cottage. 

You are aware that the risk is no worse than before lockdown and most of those who were classed as extremely vulnerable (including myself) have now returned to what passes for normality?

If your parents were only a higher risk then it has been and still is an overreaction to shield, and that was never the advice. 

However the fact that you appear to be worried about your parents but baulk at waiting a few extra hours for the place to be cleaned properly don't sit together too well.

What happens if they turn around a tell you to turn up at 3PM. Are you then going to object because you don't think the place will be cleaned properly? 

JamoLew

First - !!!!!! is "staycation" -- stop using made up words -- It's a holiday
What do the T&Cs say about changes to check-in and check-out ?
If this was a flight - these changes would NOT be classed as unreasonable
I think you are massively over-reacting and ruining it for yourself and your family.
Is it really  shocking and surprising that they want to take extra time and care to ensure the place is as clean and safe as possible for you (especially as you have elderly vulnerable adults in your party)
If you cancel, you will have to pay
You could always check with your holiday insurance provider

Dymphna60

OP , you want to cancel and the property owner/ booking company want to be paid . Is there any chance of both these things being satisfied? 

I live in a popular holiday town and everywhere is booked solid . Would the company be willing to try and re let the property instead ? You may still have to pay an administration charge . 

I don’t think anyone can tell you if you will win in court and obviously up to you if that’s what you would rather do . Is a week very short notice, maybe. It was probably all over the company website I know it is on the local to me ones . To most people  taking it to court sounds like a bit of a pain in the behind , more so than the later arrival time. 

You may be able to book elsewhere if you find a late cancellation nearer you . You may find one that isn’t bothered by extra cleaning I know there are some round me that have people out at 10 and next in at 12 . Wouldn’t be what I choose but each to his own . 

superbigal

Hot of the press for Dentistry in the UK so this is the 1st proper conclusion on fallow time.
I anticipate a cottage  can easily achieve 10 air changes in an hour.

However, there is one notable change. Practices are informed that a reduced figure of 20 minutes of downtime is feasible if they can achieve 10-12 air changes per hour (ACH) in a single room.  

[Deleted User]

bagand96 said:

Nothing really to add other than agree with others that in 2020 everything has changed and we all have to adapt to things being different. 

You can't or won't so take them to small claims court if you feel you must. Good luck.

Not can’t or won’t at all, they didn’t give us the correct information at the time of booking, which was during lockdown so they should have already had procedures in place. If they didn’t, they should have made us aware at the earliest opportunity, not the week before.
This company has not behaved in a professional manner. 

[Deleted User]

JamoLew said:

First - !!!!!! is "staycation" -- stop using made up words -- It's a holiday
What do the T&Cs say about changes to check-in and check-out ?
If this was a flight - these changes would NOT be classed as unreasonable
I think you are massively over-reacting and ruining it for yourself and your family.
Is it really  shocking and surprising that they want to take extra time and care to ensure the place is as clean and safe as possible for you (especially as you have elderly vulnerable adults in your party)
If you cancel, you will have to pay
You could always check with your holiday insurance provider

Thank you, I’m sorry the word ‘staycation’ riles you so much. It’s not a made up word and can be found in the dictionary but my apologies that you don’t like the term. 

There is nothing in the terms and conditions regarding changing check in or out times at all. 

It’s not shocking or surprising they want to clean the property, we are paying a small fortune for the place so would expect it, however they should have told us that our check in time would be so late as soon as they changed it. I wouldn’t have booked it had I known the check in would be so late!