Unreasonable changes to check in/out times

Thrugelmir

Kirsty389 said:

sheramber said:

No need for a hotel. Set out a day later if it is so much hassle. You will be able to arrive at a time that   suits you

Because that was not what we booked, why should I pay for a night I can’t use because they didn’t make us aware of their change of check in time? 

You haven't lost a night. Just a few hours in the property at most. Either leave home a little later or find somewhere local to spend the time. After all it is a holiday after all. Why spoil it for your daughter?

Time2Go_25

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.
Does your friend wait until the week before guests go to tell them they'll have to wait an extra 3 days before going in. Some might say 24 hours, but again, do they wait until the week before notifying people.

macman

I would expect that the CAB will tell you (hopefully in forthright terms) that they have customers with more pressing needs than you at this time.

[Deleted User]

macman said:

I would expect that the CAB will tell you (hopefully in forthright terms) that they have customers with more pressing needs than you at this time.

Thanks MacMan, at least you took the time to reply rather than just scrolling on by....  

es5595

I totally understand that the change for the arrival is simply unacceptable. 

Rather than arrive at 3pm, get unpacked, play with your LO, do tea for her, get her bathed, through an uprooted bedtime routine for her to be asleep by 7pm so you can come down and have a meal with everyone, you’re instead going to be coming in at 7pm with a grumpy, hungry, fractious baby and everyone else getting hungry too! 

“Hi,
Thanks for your email advising me that I can no longer arrive at 3pm. 

I do not consent to a unilateral change of contract so close to our holiday, and would not have booked in this scenario. 

I am happy to leave a day later so I can check in at 3pm on XX, obviously with a nights fee refunded, you can sort out the cleaning routine so we can check in at 3pm, or we can void the contract since you cannot keep your side of it. 

Thanks”

[Deleted User]

es5595 said:

I totally understand that the change for the arrival is simply unacceptable. 

Rather than arrive at 3pm, get unpacked, play with your LO, do tea for her, get her bathed, through an uprooted bedtime routine for her to be asleep by 7pm so you can come down and have a meal with everyone, you’re instead going to be coming in at 7pm with a grumpy, hungry, fractious baby and everyone else getting hungry too! 

“Hi,
Thanks for your email advising me that I can no longer arrive at 3pm. 

I do not consent to a unilateral change of contract so close to our holiday, and would not have booked in this scenario. 

I am happy to leave a day later so I can check in at 3pm on XX, obviously with a nights fee refunded, you can sort out the cleaning routine so we can check in at 3pm, or we can void the contract since you cannot keep your side of it. 

Thanks”

Thank you, I was beginning to feel like I was a bad person for expecting the holiday company to honour our booking terms 😕 
I will email them again in the morning 🙂

onwards&upwards

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

[Deleted User]

onwards&upwards said:

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

The way the company have been has already ruined the holiday. We’re not OTT as first time parents thanks, they’re in breach of contract and we hadn’t agreed to a late check in and neither would we at this late stage. Do you speak from a professional perspective with regards to not getting our money back?  I just so wish we hadn’t booked with them in the first place and stayed local! Lesson learned - South West is best!! 

onwards&upwards

Kirsty389 said:

onwards&upwards said:

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

The way the company have been has already ruined the holiday. We’re not OTT as first time parents thanks, they’re in breach of contract and we hadn’t agreed to a late check in and neither would we at this late stage. Do you speak from a professional perspective with regards to not getting our money back?  I just so wish we hadn’t booked with them in the first place and stayed local! Lesson learned - South West is best!! 

A change of a few hours has not ruined your holiday, you are ruining your own holiday yourself by overreacting like this! 

You could do a little planning ahead, go and have a lovely holiday and not spoil it for yourself, your partner, your child and your parents.  Or, you could keep this up and stay at home with a strop on having spoiled it for everybody including you.  Which of those sounds like a better option to you?

Just take some deep breaths, try to calm down and put it all in perspective.  

[Deleted User]

onwards&upwards said:

Kirsty389 said:

onwards&upwards said:

pdel61 said:

sheramber said:

pdel61 said:

I can understand changes in the checkin/checkout times to allow for additional cleaning, but that isn't what is happening here so I do think it is unreasonable to say the cleaners have to wait for 3 hours before entering and the OP has to wait for 3 hours afterwards.

 Why is it unreasonable?  
A 3 hour buffer may be   required due to the products used to clean and sanitise the property.
The buffer may be set by the cleaning company, not the owner,
If the  buffer is set by the holiday company the OP could ask them why they have that buffer.
Some say a 24 hour buffer.
My friend , who has a holiday let , has a 3 day buffer between guests.

If it's a 3 hour buffer to allow the products to clean that might explain half of it, but not why they would need to wait 3 hours before going in to clean.

Its to let any aerosols (from coughs or sneezes etc.) to settle out of the air and onto the surfaces in order to be cleaned. 

3 hours is excessive, I think dentists are only waiting an hour! 

OP its a bit annoying, but I think you are cutting off your nose to spite your face here.  A bit of extra planning and you can all enjoy your holiday.  Don't knee-jerk react and regret talking yourself out of an enjoyable experience.  Look at this way, they care about keeping you and your baby safe! 

There's zero chance of you getting your money back unless the owners of the accommodation are exceptionally generous and make allowances for the fact that first time parents can be a bit OTT!

The way the company have been has already ruined the holiday. We’re not OTT as first time parents thanks, they’re in breach of contract and we hadn’t agreed to a late check in and neither would we at this late stage. Do you speak from a professional perspective with regards to not getting our money back?  I just so wish we hadn’t booked with them in the first place and stayed local! Lesson learned - South West is best!! 

A change of a few hours has not ruined your holiday, you are ruining your own holiday yourself by overreacting like this! 

You could do a little planning ahead, go and have a lovely holiday and not spoil it for yourself, your partner, your child and your parents.  Or, you could keep this up and stay at home with a strop on having spoiled it for everybody including you.  Which of those sounds like a better option to you?

Just take some deep breaths, try to calm down and put it all in perspective.  

Thanks, I’m calm now... So is it ok for companies to take advantage of a situation for capital gain - asking for a friend who wouldn’t have booked a holiday had they known the terms would be changed the week before. Oh and I’m the calmest of us all and we’d all rather have our money back and spend local. Holiday has already been spoiled but thanks for your feedback 😀