Metro Bank refer a friend offer

WeggieUK

Just reread the T&C's and I have met all the criteria.

4.1 Within 30 days of meeting all of the conditions in this offer, we will pay £50 into both Current Accounts.

Tomorrow is 30 days of meeting all the criteria for me, so time to raise a query.

Edit:

Message sent to MLP.

Thanks! We'll aim to be back in touch within the next 5 working days.

https://metrobankinvite.co.uk/referafriend/contact

bristolleedsfan

Just put a complaint in - £50 refer a friend credit not added within 30 days of fulfilling criteria
3 September - 10 debit card transactions had been made
26 Aug, 1 Sept  £500 + credited, 1 October £500 credited -only required to pay in £500 on each of first 2 months

11 September switch completed

Definition of "within" - inside (something).

Edited fact second £500 was made on 1 September

lixdri

I met all criteria on 26 September too and have not received the incentive yet. My friend who referred me copied and pasted this text below, taken from the email she received when she signed up for the refer a friend scheme. She has not received her incentive either. 

 "As long as you and your friend both meet our terms and conditions, we’ll send you both £50 in the third month of their new account being open.". 

ischris85

bristolleedsfan said:

Just put a complaint in - £50 refer a friend credit not added within 30 days of fulfilling criteria
3 September - 10 debit card transactions had been made
26 Aug, 26 Sept  £500 + credited, 1 October £500 credited -only required to pay in £500 on each of first 2 months

11 September switch completed

Definition of "within" - inside (something).

Looks like we will all have to maybe Metro Bank have hired the Quidco Transaction Integrity Manager

grimble37

Yes, mine should have arrived at latest 2 days ago.
Pretty poor performance by them, untrustworthy bank obviously. 

bazwaldo

Just been on the phone to the bank to put in a complaint. Spoke to 2 people ( security each time) before getting put through to complaints department (security again), unbeliveably, the first thing she said to me was, who told you or where did you see that you would get £50 for being referred to us as i have never heard of this !!!  There's only a big page on your website advertising this i said. I had to then leave it with her to find out more, but she did get back to me and said that i am on the list to be paid tomorrow....how many of you, like me, think that is a load of bull !

Herbalus

https://metrobankinvite.co.uk/referafriend/help-and-support

This link is the FAQs which also state the £50 will be paid within the third month of the account being open. Of course this isn’t what the T&Cs say. 

I fulfilled all conditions on 26 Sept so I’m also overdue the joining bonus. 

veryintrigued

I was hoping for a few of these but I'll not hold my breath.

Metro aren't covering themselves in glory here!

blitzkrieg333

Quick Question: Does the person being referred has to pay in £500 each calendar month or the month starting from the day of his account opening? Metro Bank's T&C's doesn't say much on this.
TIA

bazwaldo

blitzkrieg333 said:

Quick Question: Does the person being referred has to pay in £500 each calendar month or the month starting from the day of his account opening? Metro Bank's T&C's doesn't say much on this.
TIA

My instincts are to always to never gamble with the t&c's. Just pay the £500 in from the start and then also again each month in the next 2 months to make sure, as it's no hardship paying £500 in and back out same day.