Garage service woes ....

sweetsand

Grumpy_chap said:

sweetsand said:

What marque is the car

Oh do keep up.

Grumpy_chap said:

I am intrigued by the suggestion of a video of the service as my Mum had her Honda Jazz serviced and, rather than a straightforward service report, they sent her a video 

At MB you get a eletronic, and paper report along with a video as stated by me earlier. If i felt MB was sending me something "useless" I'd take it up with them. It's your mums car you've looked at it so what have you done about it?

Grumpy_chap

sweetsand said:

 what have you done about it?

If you read the remainder of my post, you will find out.

Also, can you clarify, did your Dad's Cortina 2000E have a fully-installed hands-free kit, or did it have bluetooth?

fred246

Sea_Shell said:

Sea_Shell said:

Surely a video of the underside of ones car is pointless unless said customer has the faintest idea what they are supposed to be seeing and looking out for.     

Or is it just a "cover our backsides" if the exhaust falls off, 2 days after a service?

Do they talk customers through this virtual "tour" of their car, explaining, in detail that this bit is fine "as it looks like this" or this bit will need replacing soon "as it looks like this"?   

Reported as spam? Seriously!!?

😲🤔

What's "spammy" about it?

Yes there seem to be be people that report almost every post. I think admin must be used to it so just ignore them. Very strange behaviour.

Grumpy_chap

Sea_Shell said:

Sea_Shell said:

Surely a video of the underside of ones car is pointless unless said customer has the faintest idea what they are supposed to be seeing and looking out for.     

Or is it just a "cover our backsides" if the exhaust falls off, 2 days after a service?

Do they talk customers through this virtual "tour" of their car, explaining, in detail that this bit is fine "as it looks like this" or this bit will need replacing soon "as it looks like this"?   

Reported as spam? Seriously!!?

😲🤔

What's "spammy" about it?

I agree with your post.  The lack of use of the video, not that it is spam.

Mercdriver

sweetsand said:

Grumpy_chap said:

sweetsand said:

What marque is the car

Oh do keep up.

Grumpy_chap said:

I am intrigued by the suggestion of a video of the service as my Mum had her Honda Jazz serviced and, rather than a straightforward service report, they sent her a video 

At MB you get a eletronic, and paper report along with a video as stated by me earlier. If i felt MB was sending me something "useless" I'd take it up with them. It's your mums car you've looked at it so what have you done about it?

I know nothing about the mechanism of a car.  How do I judge what is useless and what is not?  It wouldn't be intended for someone who understands engines and how to service them.  So Fred wouldn't see it as useful.  They are purely part of the 'polish' of a main dealer service.  Therefore it is something the customer IS paying for ultimately.  

As I asked before, since you say you trade in your cars every 10 months, you won't have seen a major service.  Having a video is merely for reassurance.  

MinuteNoodles

sweetsand said:

I'm guessing you've not read the thread as MB does this in part already, then another poster confirmed that Jag did that then another confirmed  that Seat did that - so to ad a bit more have a cam runing will not add a lot to a MB service and trust me just a straightforward service at MB on a B service is around the 1k mark in London - so a few quid on that won't matter.

I did read the thread. I also know that the cost of a major service on a Mercedes A class at a 2018 car I was looking at was going to cost more than 2 minors and a major service on my Ford Mondeo so they already screw enough out of the gullibles to cover the cost. Also as has been pointed out the service they're providing isn't really evidential, it's one designed to make gullbles feel all warm and fuzzy inside, thinking that their prized PCP car is being looked after specially carefully even though they haven't got a clue exactly what they're looking at, let alone what they should be looking for so take the garage's word for it anyway.

MinuteNoodles

Mercdriver said:

I know nothing about the mechanism of a car.  How do I judge what is useless and what is not? 

Exactly. So the video to you is as much use as a chocolate fireguard and you're still taking the garage's word that they've done the work which is no different than taking it to a garage where they don't do a video is it?

molerat

MinuteNoodles said:

I did read the thread. I also know that the cost of a major service on a Mercedes A class at a 2018 car I was looking at was going to cost more than 2 minors and a major service on my Ford Mondeo so they already screw enough out of the gullibles to cover the cost. Also as has been pointed out the service they're providing isn't really evidential, it's one designed to make gullbles feel all warm and fuzzy inside, thinking that their prized PCP car is being looked after specially carefully even though they haven't got a clue exactly what they're looking at, let alone what they should be looking for so take the garage's word for it anyway.

You will be pleased to know that if you happen to put your Mondeo in to a Ford dealership for a service they will now send you a video so no need to feel left out