Garage service woes ....

facade

sweetsand said:

IMHO - main delaers at least should video the service as this creates trust or at least video the new parts net to the car and parts changed but the full video idea is god

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

sweetsand

facade said:

sweetsand said:

IMHO - main delaers at least should video the service as this creates trust or at least video the new parts net to the car and parts changed but the full video idea is god

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

True but what is the solution as this kind of thing goes on all of the time in many smaller, fast fit outfits where those on min wages may want to skip bits and other times keep bits and sell on. In main dealer places its often a genuine mistake or laziness as one other, the OP said I think what is the point of have tick boxes when you have not carried out a procedure. Tick box is there as a back up not just form filling.

Many years ago my dad had a Ford Cortian 200E it a twin camshaft he told me and was quick for a family saloon at the time but the camshafts were prone to going wrong, knocking - he had it repalced when it went wrong then a few weeks later took the car for a battery at another garage and the mechanic told dad about the cars weakness and the cam needed changing - my dad played along and got a price and was getting the battery changed but said he's forgot his wallet and booked an appt to have the battery changed and cams. A few days later the appt came dad did not go and got a call and dad said he'd changed his mind the owner was not happy at losing a slot no work then dad pulled up and asked him whats he going to do the bloke put the phone down. So car owners get the service that they pay for but poss no service and then the lies about needing this and the other for the car when you dont

onlyfoolsandparking

sweetsand said:

facade said:

sweetsand said:

IMHO - main delaers at least should video the service as this creates trust or at least video the new parts net to the car and parts changed but the full video idea is god

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

True but what is the solution as this kind of thing goes on all of the time in many smaller, fast fit outfits where those on min wages may want to skip bits and other times keep bits and sell on. In main dealer places its often a genuine mistake or laziness as one other, the OP said I think what is the point of have tick boxes when you have not carried out a procedure. Tick box is there as a back up not just form filling.

Many years ago my dad had a Ford Cortian 200E it a twin camshaft he told me and was quick for a family saloon at the time but the camshafts were prone to going wrong, knocking - he had it repalced when it went wrong then a few weeks later took the car for a battery at another garage and the mechanic told dad about the cars weakness and the cam needed changing - my dad played along and got a price and was getting the battery changed but said he's forgot his wallet and booked an appt to have the battery changed and cams. A few days later the appt came dad did not go and got a call and dad said he'd changed his mind the owner was not happy at losing a slot no work then dad pulled up and asked him whats he going to do the bloke put the phone down. So car owners get the service that they pay for but poss no service and then the lies about needing this and the other for the car when you dont

I can't make sense of any of that and I don't remember the Ford Cortian 200E, must have been a REALLY rare car. 

shaun_from_Africa

facade said:

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

Not to mention the admin and costs related to ensuring that they fully complied with GDPR requirements for the storage and distribution of the recordings.

facade

onlyfoolsandparking said:

I can't make sense of any of that and I don't remember the Ford Cortian 200E, must have been a REALLY rare car. 

I read it as cortina 2000e

Would have been a pinto engine, they knocked the cam out quicker than a BMW eats timing chains.

Every motor factor kept the kit- head gasket, cam, followers and the little oil pipe that blocked up and caused the problem in the first case.

IIRC, the cam had to push out the back, hence the head gasket, at the time I thought a suitable hole in the bulkhead would have let you slip the cam out into the dash, and then lift it out, so you could have done it in half an hour rather than the couple of hours it took.

Not surprised a garage reckoned it had gone though if it was a bit tappety- you needed the special bent double spanner to adjust them.

Grumpy_chap

OP - did you take photos of the state of the engine before your cleaned it up?

I am intrigued by the suggestion of a video of the service as my Mum had her Honda Jazz serviced and, rather than a straightforward service report, they sent her a video with a comment whether she wants to go ahead with the extra work.  Mum did not understand it, so sent it on to me, but it was not a format I could view on my mobile phone.  It caused me a great deal of inconvenience and disruption from work, and Mum was relying on me for advice, so I had to call the garage and ask, but then they had to "speak to the technician" and then eventually called back.  The "extra work" was something stupidly minor (I don't recall, maybe a number plate bulb).  Got that done and the service was completed and the car returned back to Mum.  I did eventually get home and managed to view the video on PC - it was entirely bereft of any benefit and did not even note the bulb.  As far as my experience goes, simple is better when reporting data.

I am even more intrigued by

sweetsand said:

Many years ago my dad had a Ford Cortian 200E
the camshafts were prone to going wrong, knocking - he had it repalced when it went wrong then a few weeks later took the car for a battery at another garage and the mechanic told dad the cam needed changing
my dad booked an appt to have the battery changed and cams. dad did not go and got a call and dad said he'd changed his mind the owner was not happy at losing a slot no work then dad pulled up and asked him whats he going to do the bloke put the phone down. 

Interesting that Dad had a Cortina 2000E many years ago and a mobile phone.  How else could Dad have got a call, pulled up and the bloke put the phone down?

Dr_Crypto

My Jag main dealer sends me a little video of the service such as the checks and the tyre treads etc. I always enjoy it. 

sweetsand

shaun_from_Africa said:

facade said:

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

Not to mention the admin and costs related to ensuring that they fully complied with GDPR requirements for the storage and distribution of the recordings.

The MB people always send a video of the underside of the car being expected so what happens to your "GDPR"?? This is done  before you normally pay ie in your email, inbox. I don't understand and this has been going on for several years - what do you have to counter that??
The vido is about 3 minutes long shows all supension parts, tyres, brakes, exhaust, etc and footage is in HD as it is very clear nice record 

sweetsand

Dr_Crypto said:

My Jag main dealer sends me a little video of the service such as the checks and the tyre treads etc. I always enjoy it. 

That two, ie MB and jag, so not sure what the poster meant 

williamgriffin

sweetsand said:

shaun_from_Africa said:

facade said:

They already charge 2 arms and 3 legs for a service, imagine how much extra they'd charge if they had to pay the minimum wage kid £10 to film the service!

Not to mention the admin and costs related to ensuring that they fully complied with GDPR requirements for the storage and distribution of the recordings.

The MB people always send a video of the underside of the car being expected so what happens to your "GDPR"?? This is done  before you normally pay ie in your email, inbox. I don't understand and this has been going on for several years - what do you have to counter that??

Very good of matchbox to do that.