Returning unsatisfactory PC to AO.com

neilmcl

loulybelle said:

I bought this thing on credit and I'm going to have to start making payments on something I dont want.

I missed this bit earlier. As you bought it via credit then the credit provider are also equally ad severally liable so you might want to speak to them to arrange a section 75 claim.

You have to decide how you want to handle this and not confuse your options. You can either try to push for a full refund due to it being a distance sale and therefore you must insist that your handling does not contravene Section 34, paragraphs 9 and 13 of the Consumer Contracts Regulations 2013 (CCRs), ie, you handling has not gone " beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop". Failing that you can instead attempt to get a refund under the terms of the Consumer Rights Act if the PC is in fact faulty.

Forget the question as to whether it's a gaming PC or not, Scan 3XS specifically market this as a gaming PC, a poor entry level machine but a gaming one nonetheless so you won't get anywhere trying to insist it isn't as described.

Takmon

loulybelle said:

It's my birthday today of all days and I have to deal with this. They just kept saying they need to identify a fault first and confirm that it's not a gaming PC.

The poor specification is quite clear on their website and considering that minesweeper is a game and it would definitely be able to play that then they can call it a "Gaming Tower" if they want. 

A_Lert

Honestly I'm not optimistic for you. "Gaming PC" is subjective enough that I think you're on a hiding to nothing there.

As far as faults go, it's hard to say if the fan noise can really be considered a fault. Same for slowness.

And for cancelling it in accord with online selling rights, I think AO can say that you've used it enough for that to no longer apply.

If you get nowhere with AO, then contact Scan (the manufacturer).

Ourobori

Fair warning, they are unlikely to find a fault with it. The fan noise is normal for a Zen chip using the stock cooler. They boost themselves up regularly even during idle, unless set to not do so. This increases thermals and the fans will boost their speed to cope. It took me by surprise for a while when I built my 3600 machine. Regards the sluggishness of the machine, it'll be something daft like ram not set to proper speed via xmp in bios or just having 8gb of ram (16 is pretty much the standard now). 

fred246

It's the law. Post it back recorded delivery for a full refund. Can't believe this thread.

DoaM

fred246 said:

It's the law. Post it back recorded delivery for a full refund. Can't believe this thread.

Your understanding of the law is rather flawed ... under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the OP can indeed return the goods for a refund. The seller can equally reduce the amount of refund to account for the consumer's handling of the goods over and above what they would be able to do in a shop. This reduction can be up to the full price paid for the goods.

Your input to the Motoring board garners (largely) negative opinion, but at least you can argue with some degree of knowledge. Over in this board you are way out of your depth.

neilmcl

fred246 said:

It's the law. Post it back recorded delivery for a full refund. Can't believe this thread.

You have as much as an idea regarding consumer rights as you do with with the motoring industry, ie, very little. Please stop posting bad and incorrect advice.

loulybelle

So AO.com have agreed to a full refund.

DoaM

loulybelle said:

So AO.com have agreed to a full refund.

Glad you got the resolution you wanted - you were fortunate. If AO had been obstinate rather than providing this gesture of goodwill your options would have been limited.

Jack_Cork

neilmcl said:

fred246 said:

It's the law. Post it back recorded delivery for a full refund. Can't believe this thread.

You have as much as an idea regarding consumer rights as you do with with the motoring industry, ie, very little. Please stop posting bad and incorrect advice.

Fred saw a youtube video on this, it must be right