Returning unsatisfactory PC to AO.com

fred246

Well it's a good job I came along to help the OP to get what they were entitled to. The rubbish they were being told. They could have ended up being fobbed off with less than a full refund.

Spank

Except, as has been pointed out, you are talking rubbish, not that I expect you to acknowledge that.

neilmcl

fred246 said:

It's up to individuals to assert their rights. Companies will do almost anything to increase their profits which is why we have laws. If companies won't comply we have courts. If people won't use them then it's up to them. Fortunately in this case the item was returned for a full refund. The last few items I have returned to Amazon they have been fantastic. Paid return postage and refunded before they've got the item bank. No wonder they are so successful. Maybe ao best avoided.

Shame you have so little understanding of them yet still profess to offer "help".

fred246

I wonder if people are getting confused because shops try to make their own laws which they can't. For instance Screwfix and Toolstation during lockdown both said you can't return items. "This doesn't affect your statutory rights". Your statutory rights are you can return items so they took returns without issue. They will stop a certain number of people from returning items which will increase their profits. I spotted the other day Screwfix had put on one very standard item "cannot be returned as made to order". It put me off ordering it but I could have bought it and then asserted my right of return. If you took them to court you would win because any sane judge would agree it wasn't "made to order".

neilmcl

fred246 said:

I wonder if people are getting confused because shops try to make their own laws which they can't. For instance Screwfix and Toolstation during lockdown both said you can't return items. "This doesn't affect your statutory rights". Your statutory rights are you can return items so they took returns without issue. They will stop a certain number of people from returning items which will increase their profits. I spotted the other day Screwfix had put on one very standard item "cannot be returned as made to order". It put me off ordering it but I could have bought it and then asserted my right of return. If you took them to court you would win because any sane judge would agree it wasn't "made to order".

Please, just stop now.

DoaM

https://www.legislation.gov.uk/uksi/2013/3134/part/3/made ... section 34(9)

I've told you why we're right, fred - show us why we're wrong.

Spank

Omg Fred you. We are not confused, it's you who hasn't read the law properly.

Spank

DoaM said:

https://www.legislation.gov.uk/uksi/2013/3134/part/3/made ... section 34(9)

I've told you why we're right, fred - show us why we're wrong.

You know he's going to cherry pick what to quote back & ignore relevant info

MalMonroe

DoaM said:

fred246 said:

It's the law. Post it back recorded delivery for a full refund. Can't believe this thread.

Your understanding of the law is rather flawed ... under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the OP can indeed return the goods for a refund. The seller can equally reduce the amount of refund to account for the consumer's handling of the goods over and above what they would be able to do in a shop. This reduction can be up to the full price paid for the goods.

Your input to the Motoring board garners (largely) negative opinion, but at least you can argue with some degree of knowledge. Over in this board you are way out of your depth.

 Don't be so rude. What he says is right! Under the Consumer Rights Act 2015

MalMonroe

neilmcl said:

fred246 said:

I wonder if people are getting confused because shops try to make their own laws which they can't. For instance Screwfix and Toolstation during lockdown both said you can't return items. "This doesn't affect your statutory rights". Your statutory rights are you can return items so they took returns without issue. They will stop a certain number of people from returning items which will increase their profits. I spotted the other day Screwfix had put on one very standard item "cannot be returned as made to order". It put me off ordering it but I could have bought it and then asserted my right of return. If you took them to court you would win because any sane judge would agree it wasn't "made to order".

Please, just stop now.

Fred isn't wrong!! He does know the law. Just because he's in the minority does not make him wrong. Good lord.