Possible £100 Halifax switch offer starting 4/8/20

masonic

Deleted_User said:

I just spoke to Halifax. Sorry if this has already been covered but
1) The bonus is being paid within 7 days AFTER the switch is completed, not as it states on the main site as 7 days after you've started the switching process.
2) It's a calendar month so if you opened the account with £5000 on August 2nd and kept it there until the end of August you are not entitled to the £5 reward.

The person you spoke to at Halifax got it wrong on both counts...

Point 1 is covered in the T&Cs of the switching offer, which states "The offer will be paid directly into your account by the time your switch has completed and will appear as a cash credit. The offer is not available to employees of Lloyds Banking Group, or if the employee is named on any bank account held in joint names."

See https://www.halifax.co.uk/bankaccounts/switch-to-halifax.html

Point 2 is covered in the post above yours, the T&Cs state: "The Offer starts on the day you select it and lasts for a minimum of 12 full months. For example, if you select the Offer on 10th November 2020, it will end on 30th November 2021. If you keep a balance of £5,000 or more in your account from 10th – 30th November 2020, you will receive the Offer for that month."

See https://www.halifax.co.uk/assets/pdf/bankaccounts/banking-offers-guide.pdf

CRISPIANNE3

I have now spoken to Halifax and they advised my reward will be the 1st of each month provided the criteria is met.

masonic

CRISPIANNE3 said:

I have now spoken to Halifax and they advised my reward will be the 1st of each month provided the criteria is met.

More wrong information from Halifax. The reward is not paid until around 12th of the following month.

See https://www.halifax.co.uk/bankaccounts/reward-extras.html

Is there perhaps a lesson to be learned about relying on misinformation from Halifax customer services staff vs reading the actual published offer information?

I know people have warned that Halifax staff may monitor these threads, perhaps it would be a good thing if they did!

colsten

Deleted_User said:

I just spoke to Halifax. Sorry if this has already been covered but
1) The bonus is being paid within 7 days AFTER the switch is completed, not as it states on the main site as 7 days after you've started the switching process.
2) It's a calendar month so if you opened the account with £5000 on August 2nd and kept it there until the end of August you are not entitled to the £5 reward.

Good grief.

The switch T&Cs state "The offer will be paid directly into your account by the time your switch has completed and will appear as a cash credit". Nothing about 7 days after the switch is completed, or 7 days after the switching process started. Many people, incl myself, had their bonus paid before the switch completed. There appears to have been a hiccup with those whose switch completed on Friday August 14 but from posts of people affected, it appears this has now been rectified.

The switch offer is entirely independent of the Reward offer (and there has been a separate thread about the Reward offer since March 11). It is simply untrue that you do not qualify for a reward for August if you start your Reward during August [and meet the conditions obvs for every day you can possibly meet them during August]. As masonic has already posted, there is even a specific example in the Reward T&Cs about this situation.

veryintrigued

For those that successfully received the bonus did any of the texts or emails at application or switch actually state you had fulfilled the £100 requirements?

TIA

crumpet_man

veryintrigued said:

For those that successfully received the bonus did any of the texts or emails at application or switch actually state you had fulfilled the £100 requirements?

TIA

No.

NorthSeaKing

veryintrigued said:

For those that successfully received the bonus did any of the texts or emails at application or switch actually state you had fulfilled the £100 requirements?

TIA

No.
Don't worry, as long as you have met the requirements you will get your incentive payout. 

Zanderman

Switch due to complete today (17th) - and account shows this is now done -  but no £100 yet, despite the T&C saying it "will be paid directly into your account by the time your switch has completed"
.
This echoes the reports of no £100 before switches that completed at the end of last week.

Halifax seem to be a bit behind with their processing of the incentive.

Alexland

Alexland said:

My switch completed today but no £100 yet - hopefully they are just a bit behind so won't chase them yet. Going to make sure I meet the pay in and debit card requirements for this part month to get the £5 reward.

Oh actually the £100 just got added in the last few mins so message deleted, yay! This offer has been so much better than the £50 Quidco TSB offer that's taking forever to become payable.

binaryuniverse

Switch completed this morning. Incentive has just gone in.