Tesco Self-Service Checkout Fraud

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giraffe69 said:

I think you should have your licence to use these machines withdrawn. Use the manned tills or the swipe as you go round if your supermarket offers it and then you won't have to suffer these problems. You could switch to another supermarket.
Whatever the cause the accusation that Tesco is engaged in fraud is preposterous.

Even if they allowed this to happen knowingly?

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Aylesbury_Duck said:

3guesses said:

A quick question for some of the posters here: have you ever heard of the phrase "victim-blaming"?

Just curious.

Yes, but that's not what's happening here.  What is happening is something called "abdication of personal responsibility."

Really?  What is my responsibility exactly?  And where did I agree to it?

Unless you are disputing that I was overcharged (based on ...?) then I was by definition the victim of overcharging.  For which you are trying to apportion blame to me.  That then is the definition of victim-blaming, so, yes, that is precisely what's happening here.

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photome said:

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cymruchris said:

This seems a big hooha over nothing. To the OP - how hard is it to look at a screen with those words that come up showing what you've scanned? It's not like you scan things - and it doesn't show you what they are?

1 x loaf bread £0.95p
1 x carrot £0.12p
1 x marmite £1.76

You scan - you look - you scan - you look. 

Then you pay.

Unless you spot an error - like scanning the same thing twice - and then call for assistance.

You must know what you've just bought as you've just picked it up off the shelves. You obviously know you only have one loaf of bread and not three.

If there's any reason you have a visual impairment (which could be a plausible reason for missing out the mis-scans) which prevents you from looking at the screen, it might be better to go through the human operated checkouts instead. (Although that does mean you might have to actually say hello to someone and even break out a smile).

No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

Maybe it’s time you took some responsibility, trouble with the world today..it’s always someone else’s fault.

If you don’t want to check as you go, it’s very simple to have a browse of the receipt before you leave the store

It's very easy to do all sorts of things.  That does not mean there is any onus to do any of them.  My responsibility, as a customer, is to scan each item, put it in the bagging area, and pay the amount charged.  Which is exactly what I did.  Perhaps you would also like to hold me responsible for memorizing the price of every single item I put in my basket to ensure that the checkout does not subsequently charge the wrong price for anything?

The prejudice here is simply unbelievable.

Spank

Victim blaming? Jesus people are telling you to look at a screen when you scan an item & you can't be arsed.
Ok Karen.

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cymruchris said:

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No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

I wonder where you do look then. I can't think of a single time where I've not looked at the screen as I'm scanning, and I always have a double check of my receipt to make sure all  my promotions have been applied properly - all the buy one get one frees etc. I don't think I've ever seen another customer not look at the screen - but I'll keep a watch out now - and when I see someone randomly looking in the air while scanning their shopping - I'll pop over and say hi to you! 

You're saying it's the supermarkets responsibility to ensure you scan your shopping properly? So on the other side - where the more dishonest members of the public that try not to scan things, or scan a bottle of whiskey as a bag of carrots, that in doing so - it's not their problem the system lets them weigh a bottle worth £25 and only pay 34p? As it's the retailer who's responsible to ensure that can't happen?

No, I'm not "looking in the air", I'm looking at the scanner (NOT THE SCREEN) and wait for the beep, and then I'm looking at the bagging area to stack the item.  I TRUST the technology.  If the technology cannot be trusted it is by definition unfit for purpose.

Again, how was I not scanning my shopping properly???  I was not scanning carrots and placing whisky in the bagging area, the checkout WAS CHARGING ME FOR ITEMS I HADN'T PURCHASED.  I don't understand why people here are having such difficulty understanding that concept.

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Pollycat said:

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No, I don't "scan, look, scan, look".  I pick up, scan, place in bagging area, pick up, scan, place in bagging area.  If the item doesn't scan, it doesn't allow me to put it in the bagging area.  If I scan and don't put it in the bagging area, it complains and won't let me scan another.  Why should I have to check that every single item has scanned once and only once?  That is the responsibility of the retailer, not the customer - and the standard modus operandi of the self-service checkouts effects this.

I guess you're not in the habit of checking your receipt before you leave the store (if you were you would have noticed the overcharge).

Is that something you are going to do in the future? (not just for Tesco self scan but all shops)

Tesco is the only place I buy multiple items using the self-service checkout.  I generally just give it a quick glance to check that I have been given the correct receipt (occasionally, receipts have gotten backed up in the dispenser and I've been given the receipt from an earlier transaction).  Even if I had checked it thoroughly in store, I might not have noticed the charging of extra items.  And that is the point: it is not the customer's responsibility to check that they haven't been charged for items they didn't buy.  If the self-service checkouts can do this they are not fit for purpose.

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steampowered said:

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Again, IT SHOULD NOT BE POSSIBLE to scan an item twice at the self-service check-out.  

What if you want to buy two of the same item?

You scanned the product twice because you were being careless. You didn't look at the screen showing in enormous letters exactly what you are buying, before you clicked the finish button. And somehow that's someone else's fault?!?!?!

I think you should compensate Tesco for wasting their manager's time and for the administrative costs involved in dealing with your carelessness.

No, I scanned the item once.  The checkout charged me for it more than once.  THIS SHOULD NOT BE POSSIBLE.

I know it's a complex concept, but surely someone will get it.  One day, maybe.

Pollycat

3guesses said:

Tesco is the only place I buy multiple items using the self-service checkout.  I generally just give it a quick glance to check that I have been given the correct receipt (occasionally, receipts have gotten backed up in the dispenser and I've been given the receipt from an earlier transaction).  Even if I had checked it thoroughly in store, I might not have noticed the charging of extra items.  And that is the point: it is not the customer's responsibility to check that they haven't been charged for items they didn't buy.  If the self-service checkouts can do this they are not fit for purpose.

If you wouldn't have noticed the charging of extra items you wouldn't have been checking the receipt thoroughly.

It's up to you whether you want to leave it to Tesco to not over-charge you.

I don't. I want to be sure I've not been overcharged.

This is a money-saving website after all...

photome

This is just going round in circles. Yes the till may have been faulty but as a customer you do have some responsibility to check the receipt.

you disagree, and that’s why you have ended up in the position you have 

God knows how all of us with a low IQ manage to get it right

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Pollycat said:

3guesses said:

Tesco is the only place I buy multiple items using the self-service checkout.  I generally just give it a quick glance to check that I have been given the correct receipt (occasionally, receipts have gotten backed up in the dispenser and I've been given the receipt from an earlier transaction).  Even if I had checked it thoroughly in store, I might not have noticed the charging of extra items.  And that is the point: it is not the customer's responsibility to check that they haven't been charged for items they didn't buy.  If the self-service checkouts can do this they are not fit for purpose.

If you wouldn't have noticed the charging of extra items you wouldn't have been checking the receipt thoroughly.

It's up to you whether you want to leave it to Tesco to not over-charge you.

I don't. I want to be sure I've not been overcharged.

This is a money-saving website after all...

Well, yes, that is rather the point: TESCO HAVE A LEGAL OBLIGATION NOT TO OVERCHARGE THEIR CUSTOMERS.  Not the other way round.